Hollywood Pools

We apologize for the inconvenience, we have scheduled a fedex pick up due to the holidays FedEx does not always pick up as expectedYou have been emailed a FedEx label which is also attached to return the package if FedEx is not able to pick up We have refunded your account in full today

On our website under customer service and return and exchanges it states that round-trip shipping and a re-stocking fee would apply to a returnThe unit was a special order and was not deemed defective, so these fees do applyThe customer was given the option to keep the merchandise or return it with these fees

Hello,Thank you for contacting Beverage FactoryAll of our new wine refrigerators such as the VSWR56-2SSLN have a one year manufacturer warranty from the date of purchase, with the option to add on an extended warrantyPer our conversation with [redacted] 4/11/we have agreed to send out a technician to diagnose the unit and repair or replace depending on the given diagnosis from the technicianBeverage Factory does enforce our warranty policy however, we are willing to work with our customer's and assist in any way that we can .Thank you, [redacted] Beverage Factory

Hi [redacted] , Thank you for your emailOur records show that a replacement of a new unit was sent out and delivered to the customer on 6/22/with [redacted] ***We are more than happy to further assist however it is not clear what additional assistance is being requestedPlease let me know how we can resolve this complaintThank you, [redacted] Beverage Factory [redacted]

This customers date of purchase is 02/27/We accept all returns within days and can make exceptions up to a yearManufacturers warranty is a year warranty and this customer is out of warrantyA year free warranty was provided through a third party warranty company New LeafShe is able to contact them in regards to any defects to the unit On the specific of the unit purchased, there are diagrams of bottles that fit on the shelves and the bottle count will decrease based on bottle size We are unable to accept any returns outside of year from the date of purchase

We are moving forward with a pick up of the old defective unit and replacing with a new unit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint is not closed!The only action so far has been a service agency came yesterday, Tuesday 6/and confirmed the problem to the mfr./distributor, The Beverage Factory.I am awaiting a resolution.Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] is claiming that the warranty has been voided, however, their claim is and includes multiple misrepresentationsI am attaching the actual owner's manual referenced in order to clarify the inaccuracies.The owner's manual does indeed specify not to attempt repair within the "safety warnings" section of the manualThe hole I drilled in to the back wall of the refigerator was not a repair, so this is not applicableThe word "cosmetic" does not appear anywhere in the manual or terms of the warranty.The manufacturer does not have discretion to void the warranty over any issue that they chooseThey may only refuse to perform warranty service for exclusions specifically outlined in the terms of the warranty, which appear on page of the user manualThe items that the warrantor will not pay for are below, directly copied from the user manual:ITEMS WARRANTOR WILL NOT PAY FOR: Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace or repair fuses or to correct wiring or plumbingService calls to repair or replace appliance light bulbs or broken shelvesConsumable parts (such as filters) are excluded from warranty coverageDamage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of products not approved by warrantorReplacement parts or repair labor costs for units operated outside the United StatesRepairs to parts or systems resulting from unauthorized modifications made to the applianceExpenses for travel and transportation for product service in remote locationsThe removal and reinstallation of your appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions--The best case the manufacturer has to refuse warranty service are exclusions numbered and aboveHowever, for both of these exclusions, in order for the manufacturer to refuse warranty service, the damage must have resulted from the "alteration", or they can refuse to pay for "repairs to parts or systems resulting from unauthorized modifications made to the applianceThe mere existence of modifications does not void the warranty, as the manufacturer claimsFurthermore, the modifications did not result or cause the appliance malfunctionThe manufacturer knows this and this is why they are misrepresenting the warranty claims, have lied on the phone about where the coolant lines run, and have even tried to suggest that "vibration of the drill" could have compromised the unitThe manufacturer has refused to even inspect the unit, so it is impossible for them to claim to know that the non-performance of the unit is due to the modificationThe fact is, the manufacturer produced, and Beverage Factory sold, a defective unit, and the modification has nothing to do with the defectIt would be clear upon inspection from anyone who cares to look that the refigerator does not work due to not being properly charged with coolant, or the coolant has leaked outBeverage Factory's policy does indeed state that all warranty claims must go through the manufacturer, however, it is neglect on Beverage Factory's part to continue to sell products from a supplier with an abysmal Revdex.com rating (D-) and a myriad of unresolved warranty complaints from consumers while at the same time not standing behind the products they are sellingIn this particular case, Beverage Factory should make whole with the customer by refunding the purchase price rather than trying to hide behind the manufacturer's claims Regards, [redacted]

Beverage Air has approved a replacement unit "Beverage Air will be replacing the below unitThis was approved by the manager of Tech Service, Tim TrimbleWe are field scrapping the defective unit, the customer can do whatever with the unit they wantInformed [redacted] we will need the data tag (sticker) from inside unit sent back to Beverage AirSending replacement unit directly to [redacted] ."

Please contact us directly at *** to address any further issuesWe appreciate your business

Unfortunately, this customer is not being entirely truthful He ordered a Jockey Box on June It arrived to his home damaged It is not unusual for products to get damaged from shipping in a mail order business The product was definitely not used or refurbished as
claimed Just damaged After some unpleasant accusatory conversations with the customer, we agreed to pick up the damaged order and ship a replacement order The replacement order arrived incomplete A mistake on our part After more unpleasant and accusatory conversations with the customer, it was decided that we would pick up the remainder of the order and issue a full refund Before we received confirmation of the pickup of the remaining items, the customer initiated a chargeback through *** Once we received notice of the chargeback, we accepted the chargeback which finalized the refund on August See attached receipt The customer has full knowledge of his refund via the chargeback process, so as you can see he is not being truthful about his refund status and is claiming $in additional 'expenses', which is simply nonsense If you need more information, please let us know

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedAt this point in time I am waiting for the local technician to contact me
Regards,
*** ***

We apologize for the inconvenienceAll defective issues must go through the manufacturer for warrantyWe are assisting with communication with Beverage AirAppliance service ACR will be setting up an appointment with this customerWe will continue to work with both Beverage Air and the customer
until this issue is resolved

Hello,Thank you for contacting usWe do greatly apologize for the experience with our company and our productPer discussion with our customer service representative we are agreeing to order a replacement diaphragm for the faucet per customer's requestPlease let us know if there is anything else
we may do to assist with this matter.Thank you,***Beverage factory*** ***

Hello All,Mr. *** contacted the Manufacturer, *** *** regarding the unit's cooling issuePer *** ***, ***'s Customer experience manager the warranty has been voided due to a failed modification done by Mr***It specifies in the manual that any
modifications done outside of ***'s recommended technicians will void the manufacturer warrantyBeverage Factory is unable to issue a refund on a product that the warranty has been voided onPlease see the email below to reference from *** *** regarding this customer. As per our conversation and as I explained over the phone, Mr. *** drilled a hole on the side of the beer dispenser (reason unknown) "compromising the performance of key components of this unitThe owners manual clearly specifies not to attempt to repair or do any cosmetic modification to the unit unless recommended by the owner's manual or *** directly.As a result of the aforementioned, Mr. *** voided his year manufacture warranty." Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** Thank you

Hello,Thank you for contacting Beverage FactoryAll of our new wine refrigerators such as the VSWR56-2SSLN have a one year manufacturer warranty from the date of purchase, with the option to add on an extended warrantyPer our conversation with *** 4/11/we have agreed to
send out a technician to diagnose the unit and repair or replace depending on the given diagnosis from the technicianBeverage Factory does enforce our warranty policy however, we are willing to work with our customer's and assist in any way that we can .Thank you,***Beverage Factory

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They sent a repair person to our house to look at the unit He said it was defective and needed to be replaced He put a piece of tape over the leak and said he would call back the next day That was the last I heard from him A taped up defective refrigerator is not an acceptable outcome
Regards,
*** ***

Hello [redacted],Thank you for your patience. I have set up a service call with [redacted] so that they will come out to diagnose your unit. I have requested that they contact you at [redacted] to schedule a service call. This will be at no cost to you as it will be covered by your warranty. If you...

would like to contact them directly you are more than welcome. Below is there information:
[redacted] [redacted]
Please let me know when you have an appointment scheduled so I can assure this gets taken care of for you in a timely manner. In the meantime if  you have any questions or concerns please do not hesitate to ask.Thanks,[redacted]

On our website under customer service and return and exchanges it states that round-trip shipping and a re-stocking fee would apply to a return. The unit was a special order and was not deemed defective, so these fees do apply. The customer was given the option to keep the merchandise or return it...

with these fees.