Unfortunately, due to the complexity of water damage repair, we can not guarantee repair times. We are working hard to get your [redacted] back to you and will not keep it a day longer than we need to. We offer a one year warranty and want to ensure the [redacted] is back to pre-spill...
condition. We have communicated and responded when you have asked about the repair. We did notify you that your [redacted] was in final testing. That note stated that an error was found and a part is on order. We will continue to communicate and assure you that you will be happy with the end result.
Complaint ID - [redacted] Customer Name - [redacted] Nature of Complaint: Repair Issues Our response - As an independent service provider specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have...
been told their MacBooks were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. Customer was informed through out the process that damage was catastrophic and would require extended repair time. We dropped the ball on this one, customer filed chargeback and received full refund and un-repaired MacBook was shipped via [redacted] with tracking number [redacted].
Customer Name - [redacted] Nature of Complaint: Service issues Our response - As an independent service provider specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have been told their MacBooks...
were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. The best part - MacBook first arrived on 10-8-2014 the repair was successfully completed and shipped on 10-21-2014 for a total of 8 business days, well within the “average” repair time of 7-14 days and within the scope of the terms of service agreed to by the customer when placing order and again agreed to when paying invoice, repaired MacBook was shipped via [redacted], tracking number 771574859582. This is the repair she complained about, completed in 8 days and complained, then lied to us....on 08-06-2015 she claimed to have a warranty issue, when we received the unit the second time we discovered that the customer had a new spill, she eventually admitted that she had in fact lied to us not realizing we are a small business. We agreed to repair the unit again at a discount of 50%, this 2nd spill was much more damaging than the first and required extensive rework. Repaired MacBook was shipped via [redacted], tracking number [redacted]. From Our Terms of Service “ 1.3 The length of time required to service/repair your Mac and / or device cannot be predicted. Liquid damage repairs that require component level logic repairs may take up to 14-28 business days, or longer. ” From our product page “ We do not guarantee repair times, and we are not aware of anyone in the industry that does, including Apple. It is impossible to provide an accurate time for repair without a physical inspection, regardless of who you choose for your MacBook repair, you should prepare for some downtime. “ From our invoices customers pay from “* Please note that we cannot guarantee repair times – repairs require testing, and time, to determine that the issues are completely resolved. If your Mac requires component level logic board repair and/or other more intricate repairs it may take 14-28 business days, or longer, to repair. We do not guarantee repair times for any repair.Payment of your invoice authorizes us to charge the credit card, Square, PayPal, or other account for the goods and/or services indicated in your invoice. Your payment is agreement of our terms of service and indicates you have read and understand your invoice, our terms of service, disclaimers and any warranties that apply. You agree that you are an authorized user of any account used and that you will not dispute the payment with your credit card company, Square, PayPal or any other payment provider; so long as the transaction amounts correspond to your invoice. This includes dispute for length of repair time/non- receipt.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
You must be kidding... It's been almost a year since you've fraud me like that. Here's what happened in short, I sent my mac to get my water damaged macbook fixed. They lured me to pay money as fast as possible that a sweet deal will end, I ignorantly did trusting this business. Then I waited. Waited about over 4 months with emails and phone calls that you guys barely replied and saying you guys have been working on it. After more waiting, I've decided I will never get my mac back so I requested it to send it back repaired because I've payed $900.00. After another month they finally send me the mac and it was literally UNTOUCHED. Just the way it was, it was still broken and nothing fixed after I payed $900 to fix it. I was livid given this situation and requested a full refund because noting was fixed yet you guys had my money. I requested a full refund and started emailing and calling which you guys seem to not reply. After a couple months I gave up and filed a proper complaint in Revdex.com. This was never resolved and this business stole my money to do nothing. I am very unhappy and this business seizes to exist.
To Whom It May Concern - 4. Complaint ID - [redacted] Customer Name - [redacted] Nature of Complaint: Repair Issues Customer was informed through out the process that damage was catastrophic and would require extended repair time. Our response - As an independent service provider...
specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have been told their MacBooks were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. Customer was part of our Payment Plan arrangement, this service is offered as a courtesy and does not have any additional fees or interest of any kind, all we ask is that the balance of the repair is paid within 30 - 45 days of being invoiced. Malene failed to fulfill the payment arrangement with in the time allowed. We waived our “abandoned machine” policy in her case and she was given 60 days to complete the payment arrangement. Customer was informed through out the process that damage was catastrophic and would require extended repair time. When the customers invoice was paid in full the repair was successfully completed within the scope of the terms of service agreed to by the customer when placing order and again agreed to when paying invoice, repaired MacBook was shipped via [redacted]. From Our Terms of Service “ 1.3 The length of time required to service/repair your Mac and / or device cannot be predicted. Liquid damage repairs that require component level logic repairs may take up to 14-28 business days, or longer. ” “30 days after your invoice has been sent we will consider your product abandoned and may dispose of your product in accordance with applicable state law. i-Geniuses.com will have sole discretion as to its disposal. 1.8 We require payment upfront for services performed, once we have diagnosed the issues. Invoices are sent via e-mail and are to be paid online through our payment system. “ From our product page “ We do not guarantee repair times, and we are not aware of anyone in the industry that does, including Apple. It is impossible to provide an accurate time for repair without a physical inspection, regardless of who you choose for your MacBook repair, you should prepare for some downtime. “ From our invoices customers pay from “* Please note that we cannot guarantee repair times – repairs require testing, and time, to determine that the issues are completely resolved. If your Mac requires component level logic board repair and/or other more intricate repairs it may take 14-28 business days, or longer, to repair. We do not guarantee repair times for any repair.Payment of your invoice authorizes us to charge the credit card, Square, PayPal, or other account for the goods and/or services indicated in your invoice. Your payment is agreement of our terms of service and indicates you have read and understand your invoice, our terms of service, disclaimers and any warranties that apply. You agree that you are an authorized user of any account used and that you will not dispute the payment with your credit card company, Square, PayPal or any other payment provider; so long as the transaction amounts correspond to your invoice. This includes dispute for length of repair time/non-receipt.”
Unfortunately, due to the complexity of water damage repair, we can not guarantee repair times. We are working hard to get your [redacted] back to you and will not keep it a day longer than we need to. We offer a one year warranty and want to ensure the [redacted] is back to pre-spill...
condition. We have communicated and responded when you have asked about the repair. We did notify you that your [redacted] was in final testing. That note stated that an error was found and a part is on order. We will continue to communicate and assure you that you will be happy with the end result.
Complaint ID - [redacted] Customer Name - [redacted] Nature of Complaint: Repair Issues Our response - As an independent service provider specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have...
been told their MacBooks were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. Customer was informed through out the process that damage was catastrophic and would require extended repair time. We dropped the ball on this one, customer filed chargeback and received full refund and un-repaired MacBook was shipped via [redacted] with tracking number [redacted].
Customer Name - [redacted] Nature of Complaint: Service issues Our response - As an independent service provider specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have been told their MacBooks...
were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. The best part - MacBook first arrived on 10-8-2014 the repair was successfully completed and shipped on 10-21-2014 for a total of 8 business days, well within the “average” repair time of 7-14 days and within the scope of the terms of service agreed to by the customer when placing order and again agreed to when paying invoice, repaired MacBook was shipped via [redacted], tracking number 771574859582. This is the repair she complained about, completed in 8 days and complained, then lied to us....on 08-06-2015 she claimed to have a warranty issue, when we received the unit the second time we discovered that the customer had a new spill, she eventually admitted that she had in fact lied to us not realizing we are a small business. We agreed to repair the unit again at a discount of 50%, this 2nd spill was much more damaging than the first and required extensive rework. Repaired MacBook was shipped via [redacted], tracking number [redacted]. From Our Terms of Service “ 1.3 The length of time required to service/repair your Mac and / or device cannot be predicted. Liquid damage repairs that require component level logic repairs may take up to 14-28 business days, or longer. ” From our product page “ We do not guarantee repair times, and we are not aware of anyone in the industry that does, including Apple. It is impossible to provide an accurate time for repair without a physical inspection, regardless of who you choose for your MacBook repair, you should prepare for some downtime. “ From our invoices customers pay from “* Please note that we cannot guarantee repair times – repairs require testing, and time, to determine that the issues are completely resolved. If your Mac requires component level logic board repair and/or other more intricate repairs it may take 14-28 business days, or longer, to repair. We do not guarantee repair times for any repair.Payment of your invoice authorizes us to charge the credit card, Square, PayPal, or other account for the goods and/or services indicated in your invoice. Your payment is agreement of our terms of service and indicates you have read and understand your invoice, our terms of service, disclaimers and any warranties that apply. You agree that you are an authorized user of any account used and that you will not dispute the payment with your credit card company, Square, PayPal or any other payment provider; so long as the transaction amounts correspond to your invoice. This includes dispute for length of repair time/non- receipt.”
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
You must be kidding... It's been almost a year since you've fraud me like that. Here's what happened in short, I sent my mac to get my water damaged macbook fixed. They lured me to pay money as fast as possible that a sweet deal will end, I ignorantly did trusting this business. Then I waited. Waited about over 4 months with emails and phone calls that you guys barely replied and saying you guys have been working on it. After more waiting, I've decided I will never get my mac back so I requested it to send it back repaired because I've payed $900.00. After another month they finally send me the mac and it was literally UNTOUCHED. Just the way it was, it was still broken and nothing fixed after I payed $900 to fix it. I was livid given this situation and requested a full refund because noting was fixed yet you guys had my money. I requested a full refund and started emailing and calling which you guys seem to not reply. After a couple months I gave up and filed a proper complaint in Revdex.com. This was never resolved and this business stole my money to do nothing. I am very unhappy and this business seizes to exist.
To Whom It May Concern - 4. Complaint ID - [redacted] Customer Name - [redacted] Nature of Complaint: Repair Issues Customer was informed through out the process that damage was catastrophic and would require extended repair time. Our response - As an independent service provider...
specializing in accidental damage repair for MacBooks since 2010 we have consistently provided a valuable service to our customers who in many cases have been told their MacBooks were unrepairable by Apple. We rarely decline to repair anyones MacBook, this policy means we often get the worst of the worst. We repair on average of about 650 liquid damage MacBooks on a yearly basis, we have had a total of 22 Revdex.com complaints in the last 3 years with equates to about 1.1% off the 1950 MacBook liquid damage repairs completed by our company in this time frame, of the 22 Revdex.com complaints we delivered the service successfully within the scope of the service agreement 16 times, all are related to length of time for repair and in each case the customer was informed their MacBooks would require significant additional repair time. Customer was part of our Payment Plan arrangement, this service is offered as a courtesy and does not have any additional fees or interest of any kind, all we ask is that the balance of the repair is paid within 30 - 45 days of being invoiced. Malene failed to fulfill the payment arrangement with in the time allowed. We waived our “abandoned machine” policy in her case and she was given 60 days to complete the payment arrangement. Customer was informed through out the process that damage was catastrophic and would require extended repair time. When the customers invoice was paid in full the repair was successfully completed within the scope of the terms of service agreed to by the customer when placing order and again agreed to when paying invoice, repaired MacBook was shipped via [redacted]. From Our Terms of Service “ 1.3 The length of time required to service/repair your Mac and / or device cannot be predicted. Liquid damage repairs that require component level logic repairs may take up to 14-28 business days, or longer. ” “30 days after your invoice has been sent we will consider your product abandoned and may dispose of your product in accordance with applicable state law. i-Geniuses.com will have sole discretion as to its disposal. 1.8 We require payment upfront for services performed, once we have diagnosed the issues. Invoices are sent via e-mail and are to be paid online through our payment system. “ From our product page “ We do not guarantee repair times, and we are not aware of anyone in the industry that does, including Apple. It is impossible to provide an accurate time for repair without a physical inspection, regardless of who you choose for your MacBook repair, you should prepare for some downtime. “ From our invoices customers pay from “* Please note that we cannot guarantee repair times – repairs require testing, and time, to determine that the issues are completely resolved. If your Mac requires component level logic board repair and/or other more intricate repairs it may take 14-28 business days, or longer, to repair. We do not guarantee repair times for any repair.Payment of your invoice authorizes us to charge the credit card, Square, PayPal, or other account for the goods and/or services indicated in your invoice. Your payment is agreement of our terms of service and indicates you have read and understand your invoice, our terms of service, disclaimers and any warranties that apply. You agree that you are an authorized user of any account used and that you will not dispute the payment with your credit card company, Square, PayPal or any other payment provider; so long as the transaction amounts correspond to your invoice. This includes dispute for length of repair time/non-receipt.”