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Holmdel Landscaping, Inc.

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Reviews Holmdel Landscaping, Inc.

Holmdel Landscaping, Inc. Reviews (5)

Complaint: ***
I am
rejecting this response because: I have been promised this many times in the past t. I will only be satisfied if he does follow through with his promise this time and fix it. Mr *** is always sincere in his apology and for taking responsibility for it but doesn't follow throughHe said it will take him a few weeks to get back to me
Regards,
*** ***

I spoke to the customer regarding her complaint and met with herWe will be taking the proper course of action to fix the problem with her patio to her satisfaction.
If you have any questions please do not hesitate to contact me at ***

This is to inform you that we have repaired the patio to the customer's satisfaction
This is to inform you that we have repaired the patio to the customer's satisfaction
This is to inform you that we have repaired the patio to the customer's satisfaction

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I had a paver patio installed in the Fall of 2012. I never got to use the patio until the Spring of 2013. It was then that I noticed a few rows of pavers were sinking and causing people to trip. I called Mr. [redacted] and asked him to come and see what was happening. He did come when I wasn't home and when I called him he said he didn't see any problem. I asked him to come back when I was home to show him my concerns. He told me the date and time and never showed up. I called again and again with promises that he would help me. When he never came in 2013 I called the beginning of 2014 begging him to make things right. He told me that was his busy time and give him a chance when things slowed down. I called all summer and was promised over and over again that he would fix it. He made an appointment for Wednesday September 3 and he never showed up. Since that time I have called in other contractors to look at the problem. They all agreed the patio was sinking and needed to be redone. The base was washing away from the rain and causing the bricks to cave in. They advised that there should have been a water barrier installed to avoid this problem of sand washing away every time it rains. . I have gotten estimated on repairs in the amount of $500. I would like Mr. [redacted] to pay the $500 since he is not doing it. I paid $3,050 for the patio and now another $500 to fix it.Desired Settlement: I would like the patio done the right way to avoid anyone getting seriously hurt.

Business

Response:

I spoke to the customer regarding her complaint and met with her. We will be taking the proper course of action to fix the problem with her patio to her satisfaction.

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Description: Landscape Architects

Address: PO Box 143, Holmdel, New Jersey, United States, 07733

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