800x Second response from Holmen Marine to complaint # [redacted] I agree with Mr [redacted] that we have had an ongoing and satisfactory relationship over many yearsWe have been very happy to accommodate the [redacted] ’s needs which have allowed them to experience a very positive and happy boating experience until nowIt seems Mr [redacted] ’s main problems started after his purchase of his Ranger boat I want to verify that our technicians have been factory trained both online and in the class room at Yamaha Technical University as well as both [redacted] and Mercury Technical Schools The four main things an outboard motor requires to run are compression, spark, fuel and lubrication, Mr [redacted] ’s motor presently meets all these qualificationsIt starts, ideals, accelerates and runs fine except for a low ideal surge between 1,and 2,RPM’sThe next step in diagnosing the problem would be to hook the scanner (computer) to the motor looking for any major faults (problems)No major faults were noted by the computerNo electrical warnings, no shortage of oil, no over heating, no alarms going off nothing telling us what would cause the surge in 1,to 2,RPM’s Oh Oh, the gremlin as Mr [redacted] calls it has arrived the search for the mysterious unidentified problem begins, What to do next? Called Yamaha’s technical support line, and asked for advice on how to remedy this problem they suggested starting with the fuel system, could be a weak fuel pump or plug filtersDiscussed remedy with Mr [redacted] , he agreed we should start there, parts ordered and work completed, motor ran fine in shopMr [redacted] paid as agreed and picked up his boat and was told to let us know how this were in the spring when the boat was run on the water Boat was returned in May, he said the boat was ran and the surge was still present but now it would not stay runningThe motor was hooked to the scan tool, codes- oil pressure, oil PSI sensor and air intake sensor We repaired the broken oil sensor, hooked back onto scanner and all codes were goodTook boat to water, found the surge to still be present, called Yamaha again, they said check voltage values on throttle sensor and the CAM sensor Took boat back to water, found that the battery was deadSwitched batteries, ran on water, no surgeThen called [redacted] s and told them that the battery was bad, this is when the problems beganMr [redacted] informed us this was his fourth bad battery, it would have been nice if Mr [redacted] would have informed us he was having electrical problems at the begging of the hunt for the mysterious gremlinWe could have then put more focus on the electrical problem Mr [redacted] came to our shop, hooked up his boat and removed it from our fenced in lot without permission, proceeded to the service counter and wanted to leave without payingOur store policy is no boat leaves the lot without full paymentHe said he wanted to try the boat before he would payHe then became very angry and confrontational; with the employees, there was swearing from Mr [redacted] and voicetrous yelling but he did pay the bill in full as agreed A few days later I spoke with Mrs [redacted] , I offered to get a factory tech from Yamaha to help chase down this allusive gremlin at no labor charge to them, there has been no responseI later spoke with Mrs [redacted] and suggested Mr [redacted] , seeing he is so mechanically inclined, could disconnect all the cables except the two motor cables from the battery, take the boat to the water, and see if the surge goes awayThis would eliminate any possible electrical problems caused by the boat and not the motor; again we have not gotten a response As far as the work performed by Holmen Marine I can not understand how he feels we should not be compensated for the work we have completed to dateAs Mr [redacted] has said it is very difficult when chasing a problem gremlin when there are no obvious causes to the problemIt becomes a matter of eliminating suspect causes one at a time until you find the culpritMr[redacted] must have thought his surging problem was corrected when he was told that his motor didn’t act up again after we used his trolling motor battery on the waterI feel that is why he came to get his boat before he was notified testing was completedOur intent was to install a new battery, take the boat back to the water for a final test run to see if the problem was corrected and notify him when we were sure the problem was corrected, his removing the boat from our shop did not allow us to conclude the testing of the problem That being said we are still interested in trying to solve the problem with his motor and I am again offering to bring in a factory tech from Yamaha to help trouble shoot the problem at no labor cost to the [redacted] ’s / [redacted] Style Definitions */
800x Second response from Holmen Marine to complaint # [redacted] I agree with Mr [redacted] that we have had an ongoing and satisfactory relationship over many yearsWe have been very happy to accommodate the [redacted] ’s needs which have allowed them to experience a very positive and happy boating experience until nowIt seems Mr [redacted] ’s main problems started after his purchase of his Ranger boat I want to verify that our technicians have been factory trained both online and in the class room at Yamaha Technical University as well as both [redacted] and Mercury Technical Schools The four main things an outboard motor requires to run are compression, spark, fuel and lubrication, Mr [redacted] ’s motor presently meets all these qualificationsIt starts, ideals, accelerates and runs fine except for a low ideal surge between 1,and 2,RPM’sThe next step in diagnosing the problem would be to hook the scanner (computer) to the motor looking for any major faults (problems)No major faults were noted by the computerNo electrical warnings, no shortage of oil, no over heating, no alarms going off nothing telling us what would cause the surge in 1,to 2,RPM’s Oh Oh, the gremlin as Mr [redacted] calls it has arrived the search for the mysterious unidentified problem begins, What to do next? Called Yamaha’s technical support line, and asked for advice on how to remedy this problem they suggested starting with the fuel system, could be a weak fuel pump or plug filtersDiscussed remedy with Mr [redacted] , he agreed we should start there, parts ordered and work completed, motor ran fine in shopMr [redacted] paid as agreed and picked up his boat and was told to let us know how this were in the spring when the boat was run on the water Boat was returned in May, he said the boat was ran and the surge was still present but now it would not stay runningThe motor was hooked to the scan tool, codes- oil pressure, oil PSI sensor and air intake sensor We repaired the broken oil sensor, hooked back onto scanner and all codes were goodTook boat to water, found the surge to still be present, called Yamaha again, they said check voltage values on throttle sensor and the CAM sensor Took boat back to water, found that the battery was deadSwitched batteries, ran on water, no surgeThen called [redacted] s and told them that the battery was bad, this is when the problems beganMr [redacted] informed us this was his fourth bad battery, it would have been nice if Mr [redacted] would have informed us he was having electrical problems at the begging of the hunt for the mysterious gremlinWe could have then put more focus on the electrical problem Mr [redacted] came to our shop, hooked up his boat and removed it from our fenced in lot without permission, proceeded to the service counter and wanted to leave without payingOur store policy is no boat leaves the lot without full paymentHe said he wanted to try the boat before he would payHe then became very angry and confrontational; with the employees, there was swearing from Mr [redacted] and voicetrous yelling but he did pay the bill in full as agreed A few days later I spoke with Mrs [redacted] , I offered to get a factory tech from Yamaha to help chase down this allusive gremlin at no labor charge to them, there has been no responseI later spoke with Mrs [redacted] and suggested Mr [redacted] , seeing he is so mechanically inclined, could disconnect all the cables except the two motor cables from the battery, take the boat to the water, and see if the surge goes awayThis would eliminate any possible electrical problems caused by the boat and not the motor; again we have not gotten a response As far as the work performed by Holmen Marine I can not understand how he feels we should not be compensated for the work we have completed to dateAs Mr [redacted] has said it is very difficult when chasing a problem gremlin when there are no obvious causes to the problemIt becomes a matter of eliminating suspect causes one at a time until you find the culpritMr[redacted] must have thought his surging problem was corrected when he was told that his motor didn’t act up again after we used his trolling motor battery on the waterI feel that is why he came to get his boat before he was notified testing was completedOur intent was to install a new battery, take the boat back to the water for a final test run to see if the problem was corrected and notify him when we were sure the problem was corrected, his removing the boat from our shop did not allow us to conclude the testing of the problem That being said we are still interested in trying to solve the problem with his motor and I am again offering to bring in a factory tech from Yamaha to help trouble shoot the problem at no labor cost to the [redacted] ’s / [redacted] Style Definitions */