Holmes Stamp Company

We are very sorry to hear about this complaint for a local move for *** and *** ***. On 8/6/the customer physically visited our facility and signed the estimate/move documents in person with a customer service representative. In executing that move paperwork and the move
paperwork on move day 8/20/and 8/21/the customer acknowledged their valuation selection by opting to declare the value of their goods at $per lb per article. On 8/24/15, post-move, Mr*** reported over the phone to a customer service representative that Mrswas upset about some damage but also communicated that the move went good. Relative to the reported property damage: No residence damage was reported during the move, no residence damage was reported on the move paperwork. We received a report of residence damage on 9/17/15, days after delivery. We denied this claim based on communicated policy of the requirement to report any residence damage to be noted on move paperwork or called in and reported to us same day of delivery. Relative to the reported cargo damage: We sent customer a claim form upon their report of damage for documenting and reporting their perceived damages and they submitted a completed claim form reporting damage to items. We hired and sent out a professional third party representative to perform an inspection of the damages reported. It was professionally determined in the inspection report that of the items claimed could not be confirmed as new transit related damage. We settled the claim for the two items that it was determined to appear to have new transit related damage for a total of $as cash settlement based on $per lab per article as contracted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Business refers to a price not listed on document provided.  I was told $75/month for storage fees for all my belongings.  I should not be held at fault for a lack of clarity, which also clearly isn't on the document provided.  This is a matter of customer service and principle. The business should stand behind what was said.  If a miscommunication was done, I should not be held at fault.  I clearly and immediately paid loading, moving, and delivery costs, which were clearly detailed.  People make mistakes and this case it was the business.  They should rectify the situation rather than blame the customer.
Regards,
[redacted]

The customer was quoted per container for one container.  It took three containers to accommodate the customer's move and storage needs.  It clearly states on the bill of lading the customer signend on 2/9/15 (attached) at the bottom of the charges box that the charge for storage...

(anything over 21 days of container use beyond load date) $175 for each additional 30 days of storage.