Initial Business Response / [redacted] (1000, 18, 2017/06/06) */ To whom it may concern: On may 5th 2017, Ms [redacted] spoke with the Aspen Dental Territoral VP [redacted] about her concernsShe returned for treatment on May 9th and May 26thThrough her conversation with VP Bunce, Ms [redacted] was provided an avenue to address any future issues Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 11, 2016/03/04) */ Contact Name and Title: [redacted] Contact Email: [redacted] @aspendental.com March 4, Ms [redacted] Maplehurst Ave Mishawaka, IN XXXXX RE: Aspen Dental Account Number XXXXXX Revdex.com Case # XXXXXXXX Dear Ms***: Thank you for sharing your concerns about the insurance billing for the treatment you receivedI am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by ADONI Dental PCI certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountThe free new patient exam and x-ray promotion is available to patients that do not have dental insuranceA disclaimer stating "not to be combined with insurance" is present on all written examples, including at the bottom of the window sign, at the check-in, check-out counter inside the office and on the Aspen Dental websiteI am sorry for this misunderstanding about how the promotion worked As a courtesy, I have removed the exam and x-ray fees charged to you on February 02, I am also processing a refund of the [redacted] paid by your dental insurance toward those feesA refund check will be sent to your dental insurance carrier within business days I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension Fax: (XXX) XXX-XXXXE-mail: [redacted] @aspendental.com OFFER:
Initial Business Response / [redacted] (1000, 11, 2016/06/06) */ June 6, Mr [redacted] S [redacted] , IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Mr***: Thank you for sharing your concerns about the cost and payment for the treatment you receivedI am writing to you on behalf of the Marion, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Marion, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountOur records show that on March 05, 2012, you paid [redacted] using Genesis FinanceThe exam and x-ray services done on that date were covered [redacted] by your dental insurance; however on March 27, 2012, you had tooth # extractedThe cost for that service was [redacted] You received a [redacted] provider discount, leaving a [redacted] balance dueYour dental insurance did not remit payment for the extractionThe [redacted] amount was deducted from the [redacted] received from GenesisOn June 04, 2012, a [redacted] refund was processed back to Genesis FinanceFor your review enclosed please find copies of your Aspen Dental account ledger history and Treatment Acceptance Form I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Enclosures (2)
Initial Business Response /* (1000, 11, 2016/06/06) */
June 6, 2016
Mr. [redacted]
[redacted] S [redacted]
[redacted], IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXXXX
Dear Mr. [redacted]:
Thank you for sharing your concerns about the cost and payment for the...
treatment you received. I am writing to you on behalf of the Marion, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PC. I certainly do apologize for your experience at the Marion, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Our records show that on March 05, 2012, you paid [redacted] using Genesis Finance. The exam and x-ray services done on that date were covered [redacted] by your dental insurance; however on March 27, 2012, you had tooth # 30 extracted. The cost for that service was [redacted] You received a [redacted] provider discount, leaving a [redacted] balance due. Your dental insurance did not remit payment for the extraction. The [redacted] amount was deducted from the [redacted] received from Genesis. On June 04, 2012, a [redacted] refund was processed back to Genesis Finance. For your review enclosed please find copies of your Aspen Dental account ledger history and Treatment Acceptance Form.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension 1329
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com
Enclosures (2)
Initial Business Response /* (1000, 18, 2017/06/06) */
To whom it may concern:
On may 5th 2017, Ms. [redacted] spoke with the Aspen Dental Territoral VP [redacted] about her concerns. She returned for treatment on May 9th and May 26th. Through her conversation with VP Bunce, Ms. [redacted] was...
provided an avenue to address any future issues.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X XXX-XXX-XXXX Ext [redacted]
Fax: X XXX-XXX-XXXX
E-Mail: [redacted]@aspendental.com
Initial Business Response /* (1000, 11, 2016/03/04) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@aspendental.com
March 4, 2016
Ms. [redacted]
1809 Maplehurst Ave
Mishawaka, IN XXXXX
RE: Aspen Dental Account Number XXXXXX
Revdex.com Case #...
XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the insurance billing for the treatment you received. I am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by ADONI Dental PC. I certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. The free new patient exam and x-ray promotion is available to patients that do not have dental insurance. A disclaimer stating "not to be combined with insurance" is present on all written examples, including at the bottom of the window sign, at the check-in, check-out counter inside the office and on the Aspen Dental website. I am sorry for this misunderstanding about how the promotion worked.
As a courtesy, I have removed the exam and x-ray fees charged to you on February 02, 2016. I am also processing a refund of the [redacted] paid by your dental insurance toward those fees. A refund check will be sent to your dental insurance carrier within 10 business days.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension 1329
Fax: (XXX) XXX-XXXXE-mail: [redacted]@aspendental.com
OFFER:
Initial Business Response / [redacted] (1000, 18, 2017/06/06) */ To whom it may concern: On may 5th 2017, Ms [redacted] spoke with the Aspen Dental Territoral VP [redacted] about her concernsShe returned for treatment on May 9th and May 26thThrough her conversation with VP Bunce, Ms [redacted] was provided an avenue to address any future issues Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X XXX-XXX-XXXX Ext [redacted] Fax: X XXX-XXX-XXXX E-Mail: [redacted] @aspendental.com
Initial Business Response / [redacted] (1000, 11, 2016/03/04) */ Contact Name and Title: [redacted] Contact Email: [redacted] @aspendental.com March 4, Ms [redacted] Maplehurst Ave Mishawaka, IN XXXXX RE: Aspen Dental Account Number XXXXXX Revdex.com Case # XXXXXXXX Dear Ms***: Thank you for sharing your concerns about the insurance billing for the treatment you receivedI am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by ADONI Dental PCI certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it along with your Aspen Dental accountThe free new patient exam and x-ray promotion is available to patients that do not have dental insuranceA disclaimer stating "not to be combined with insurance" is present on all written examples, including at the bottom of the window sign, at the check-in, check-out counter inside the office and on the Aspen Dental websiteI am sorry for this misunderstanding about how the promotion worked As a courtesy, I have removed the exam and x-ray fees charged to you on February 02, I am also processing a refund of the [redacted] paid by your dental insurance toward those feesA refund check will be sent to your dental insurance carrier within business days I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension Fax: (XXX) XXX-XXXXE-mail: [redacted] @aspendental.com OFFER:
Initial Business Response / [redacted] (1000, 11, 2016/06/06) */ June 6, Mr [redacted] S [redacted] , IN XXXXX RE: Aspen Dental Account Number XXXXXXX Revdex.com Case # XXXXXXXX Dear Mr***: Thank you for sharing your concerns about the cost and payment for the treatment you receivedI am writing to you on behalf of the Marion, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PCI certainly do apologize for your experience at the Marion, IN Aspen Dental office I am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental accountOur records show that on March 05, 2012, you paid [redacted] using Genesis FinanceThe exam and x-ray services done on that date were covered [redacted] by your dental insurance; however on March 27, 2012, you had tooth # extractedThe cost for that service was [redacted] You received a [redacted] provider discount, leaving a [redacted] balance dueYour dental insurance did not remit payment for the extractionThe [redacted] amount was deducted from the [redacted] received from GenesisOn June 04, 2012, a [redacted] refund was processed back to Genesis FinanceFor your review enclosed please find copies of your Aspen Dental account ledger history and Treatment Acceptance Form I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact information Sincerely, [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, Inc Phone: X-XXX-XXX-XXXX, Extension Fax: (XXX) XXX-XXXX E-mail: [redacted] @aspendental.com Enclosures (2)
Initial Business Response /* (1000, 11, 2016/06/06) */
June 6, 2016
Mr. [redacted]
[redacted] S [redacted]
[redacted], IN XXXXX
RE: Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXXXX
Dear Mr. [redacted]:
Thank you for sharing your concerns about the cost and payment for the...
treatment you received. I am writing to you on behalf of the Marion, IN Aspen Dental branded practice, owned and operated by Sensational Smiles Dentistry, PC. I certainly do apologize for your experience at the Marion, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Our records show that on March 05, 2012, you paid [redacted] using Genesis Finance. The exam and x-ray services done on that date were covered [redacted] by your dental insurance; however on March 27, 2012, you had tooth # 30 extracted. The cost for that service was [redacted] You received a [redacted] provider discount, leaving a [redacted] balance due. Your dental insurance did not remit payment for the extraction. The [redacted] amount was deducted from the [redacted] received from Genesis. On June 04, 2012, a [redacted] refund was processed back to Genesis Finance. For your review enclosed please find copies of your Aspen Dental account ledger history and Treatment Acceptance Form.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension 1329
Fax: (XXX) XXX-XXXX
E-mail: [redacted]@aspendental.com
Enclosures (2)
Initial Business Response /* (1000, 18, 2017/06/06) */
To whom it may concern:
On may 5th 2017, Ms. [redacted] spoke with the Aspen Dental Territoral VP [redacted] about her concerns. She returned for treatment on May 9th and May 26th. Through her conversation with VP Bunce, Ms. [redacted] was...
provided an avenue to address any future issues.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X XXX-XXX-XXXX Ext [redacted]
Fax: X XXX-XXX-XXXX
E-Mail: [redacted]@aspendental.com
Initial Business Response /* (1000, 11, 2016/03/04) */
Contact Name and Title: [redacted]
Contact Email: [redacted]@aspendental.com
March 4, 2016
Ms. [redacted]
1809 Maplehurst Ave
Mishawaka, IN XXXXX
RE: Aspen Dental Account Number XXXXXX
Revdex.com Case #...
XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the insurance billing for the treatment you received. I am writing to you on behalf of the Mishawaka, IN Aspen Dental branded practice, owned and operated by ADONI Dental PC. I certainly do apologize for your experience at the Mishawaka, IN Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. The free new patient exam and x-ray promotion is available to patients that do not have dental insurance. A disclaimer stating "not to be combined with insurance" is present on all written examples, including at the bottom of the window sign, at the check-in, check-out counter inside the office and on the Aspen Dental website. I am sorry for this misunderstanding about how the promotion worked.
As a courtesy, I have removed the exam and x-ray fees charged to you on February 02, 2016. I am also processing a refund of the [redacted] paid by your dental insurance toward those fees. A refund check will be sent to your dental insurance carrier within 10 business days.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension 1329
Fax: (XXX) XXX-XXXXE-mail: [redacted]@aspendental.com
OFFER: