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Holmgren Subaru, Inc.

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Reviews Holmgren Subaru, Inc.

Holmgren Subaru, Inc. Reviews (3)

Review: On 10/29/14 I went in to Holmgren Subaru to purchase a new car. They didn't have the car I wanted in stock but said they could order it [redacted] They looked at my trade in car and said they would give me $9000.00 for it. With that information I told them to order the car and I left a $300.00 deposit. I also signed a purchase order for the new car. I waited until 1/24/15 when the car finally came in. I went to Holmgren to complete the sale and was told they could only give me $5200.00 for my trade in because it was now a new year and the value of my car went down. My problem with this issue is... 1. they told me $9000.00 when I ordered the car and it took THEM that long to get the new car. 2. On the purchase order for the new car they wrote in UNDER my signature "appraisal for trade in will be done at the time of delivery" which they wrote in after the fact. that statement was not there when I signed that paper. I then requested my deposit back on 1/26/15, I called on 1/28/15 to see if my check for the deposit was ready and they claimed no one was in the office to sign it and no one would be there until Friday 1/30/15. They asked if I wanted the check mailed or if I wanted to pick it up. I told them I would pick it up. My husband also spoke with them on 1/29/15 and also told them we would pick it up. On Friday 1/30/15 I called again to see if the check was ready and they said it had been mailed out on Wednesday 1/28/15 which I called on 1/28/15 and they said they couldn't have it ready till Friday and my husband called on Thursday 1/29/15 and again they said it wasn't ready. Today is now 2/3/15 and I have not received the check. I spoke with [redacted] who said they could stop payment on the check and reissue it but that couldn't be done until "[redacted]" came in to sign it. The issue with this is they are giving me a run aroundDesired Settlement: Seeing as I waited 3 months for the new car and the value of my trade in went down because of the new year, [redacted] should give me the difference of the amount of the value they claim my trade in lost due to waiting. ($3800.00) Or they can be charged with falsifying documents seeing as they added information after I signed it.

Review: I purchased a 2010 [redacted] in August 2013 and added a certification contract to cover the car to 100,000 miles. At time of closing the deal I received a (zerox copy) of the contract and have still not received the actual contract to keep for my records 3 months later!I have called numerous times and have been promised from the dealer I would receive it and I have not.My concern is to have paid for the certification contract,not have it in my records,and not being covered down the road.Desired Settlement: I would like the original copy of the certification agreement from [redacted] Subraru for my 2010 [redacted] ASAP!

Business

Response:

Response:

[redacted] CONTACTED CUSTOMER AND RESOLVED PROBLEM

Sent on: 12/17/2013 4:26:24 PM

Review: I bought a 2004 [redacted] from Holmgren. I was guaranteed that this car was checked over thoroughly. If anything looked like it would be a problem, it was fixed. Immediately, the car had a few new scuffs and minor scratches that weren't there when I thoroughly inspected the car a few days earlier. Thinking nothing of it, and just wanting to leave the place, I pulled the car off the lot and down the highway 2 exits to fill the gas tank. As I was walking back to the car, the engine compartment was billowing smoke Freaked, I called Holmgren, and brought the car back. Guess they forgot to mention that the oil cover gasket that was replaced spilled oil all over the engine, and this was the excess burning off. I would've hoped they would have done that for me before I took the car.NOW, to my current problem. 1,000 miles into the the car, my Check Engine Light came on, and the turbo was making a whistling noise. A quick inspection, and a little elbow grease, I replaced the couplings off the intercooler. 5 days later, Check Engine Light is back on, the sound is worse and much louder. I take it to my independent shop and find out that the turbo is shot.Immediately I call Holmgren Subaru to see if they would do anything for me, even though the car isn't under warranty. After being "iced" a few times by the Sales Manager, "Manny," I finally got in contact with him. He was very hostile with me over the phone; he was very short with his answers and gave me an attitude the whole time. I felt insulted and belittled after the conversation with him. He was no help, and did not want to give any help to me, the customer.The next day, I had to call again to talk to Service. After a quick conversation, I was told to expect a call to see what they could do to help me in the situation. Instead, I got a phone call and was told that the turbo would be [redacted] $1790 + tax !!! [redacted] to order!!! That isn't helping me any. Now the car is sitting at a shop, can't drive it, and I'm searching for a used turboDesired Settlement: If the car was thoroughly checked, this major problem may have been avoided.As a new Subaru owner, I'd like to see something from this SUBARU DEALERSHIP to at least work with me a little. If they did that, then maybe I'd have some loyalty to come back to the dealership, even if it's an hour away!So far, I've been given no help. I might as well have bought privately and give someone else the cash... I had to initiate ALL phone conversations. And MANNY needs a serious attitude adjustment.

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Description: Auto Dealers - New Cars

Address: Route 32 & New Park Avenue, North Franklin, Connecticut, United States, 06254

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