Sign in

Holy Angels Funeral & Cremation Center

Sharing is caring! Have something to share about Holy Angels Funeral & Cremation Center? Use RevDex to write a review
Reviews Holy Angels Funeral & Cremation Center

Holy Angels Funeral & Cremation Center Reviews (1)

Initial Business Response /* (1000, 7, 2015/09/11) */
It is unfortunate that I must report that there were several issues that led to this order not being processed correctly and in a timely mannerFirst of all the position accountable for our memorial process has had employee turnover times
this year and our memorial vendor was affected by the port strike where hundreds of headstones were hefor a few months
With that said, our records indicate that we worked with the family in March to design their memorial layoutNormally a layout from our vendor should take up to days to receive but this year their turnaround time has been about 7-days(Our management team has met with them to insist they meet their contractual agreement.) The family requested changes twice therefore layouts where created with a final approval received in AprilThe communication between our staff and the family during this time was clear and all involved worked well together and happy with the final design
Depending on the type/size of stone, delivery time for their stone should have been 6-weeksWe should have received the memorial by July 1stHowever, as we looked into the status of not just this stone but several others, we did not have clear answers to give our families because our vendor originally did not release the delays were caused by the port problem to us(Again management had to get involved to deal with our vendor.)
This put us in a very bad light with our familiesFinally the port issue was resolved but not before there was conflicting communication about what orders we were expected to receive, again causing us to give incorrect information to our families and causing them unnecessary frustrationOur vendor is now back on schedule and we have newly trained staff to better serve our familiesIt is very unfortunate that this family was affectedI have extended our sincerest apologies to her and her familyHer father's headstone has been placed and the family has been notified
Our priority is to serve our families professionally by always serving them as apart of the ministry work that we do for the Catholic DioceseQueen of Heaven Catholic Cemetery is highly regarded within our community and we take seriously any and all complaints or concerns as well as recommendations that families may have and we do our utmost best to rectify what we can as quickly and efficiently as we canPlease feel free to contact me, should you require any further information
Thanks and God bless,
Initial Consumer Rebuttal /* (2000, 9, 2015/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept that the headstone/name plate is finally completed and in placeI do not accept the lack of communication, excuses and incompetence of the staff for this delay

Check fields!

Write a review of Holy Angels Funeral & Cremation Center

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Holy Angels Funeral & Cremation Center Rating

Overall satisfaction rating

Add contact information for Holy Angels Funeral & Cremation Center

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated