Holy Cow Couture

Customer ordered bag on 1-12-and was informed of minimum 4-week wait time to construct custom itemAt weeks customer checked back in and progress on her order was not in a place where we were able to give her an exact ETA of item completion, instead we informed her we were working on custom orders within our department as quickly as possible, and in the order they were receivedWe maintained contact with her and replied to emails per her request on wait time for her item, and stated, “We are still working on completing your item.” (March 1, email).? Customer then responded with frustration, understandable, that she was demanding an ETA in which we were not able to provide her with one outside of the minimum wait timeWe do not place specific deadlines on custom orders, rather an estimated minimum time frame so that if we are waiting on specialty materials requested by the customer than we have room to produce their custom itemFurthermore, customer began to make assumptions and accusations about how we run our business and what items are available for purchase.? Here at Holy Cow Couture, we have two very separate divisions, one is custom orders and the other is immediate shipping itemsThese two divisions function regardless of the other and have no correlation(This may be where the customer mis-gathered information as to when her item should be available)The email conversation quickly escalated on the customers end, where she chose to unleash unprofessional allegations, language, and demandsThe owner, [redacted] , sent her polite but very direct emails answering and responding to her claimsFrom there [redacted] chose to exercise the “Right to Refuse service to anyone” that is stated in our company policy posted on all of our social media platformsRespectfully we chose to decline this order as the communication was not something that we were willing to endure while maintaining our dignity and building her itemPromptly I initiated the full refund in the amount of her deposit placed on 1-12-16.? We are confused as to why the customer is making herself the victim in a situation where blame was quickly placed on us, meanwhile we were in the process of building her bag but couldn’t give her a concrete ETA date as it was not possible at that momentWe stand behind our policy and endorse all actions taken on our end to step away from this customer who was communicating with us in a heated and inappropriate manner.? ? [redacted] ,? Holy Cow Couture [redacted] ***

Customer ordered bag on 1-12-and was informed of minimum 4-week wait time to construct custom itemAt weeks customer checked back in and progress on her order was not in a place where we were able to give her an exact ETA of item completion, instead we informed her we were working on custom
orders within our department as quickly as possible, and in the order they were receivedWe maintained contact with her and replied to emails per her request on wait time for her item, and stated, “We are still working on completing your item.” (March 1, email). Customer then responded with frustration, understandable, that she was demanding an ETA in which we were not able to provide her with one outside of the minimum wait timeWe do not place specific deadlines on custom orders, rather an estimated minimum time frame so that if we are waiting on specialty materials requested by the customer than we have room to produce their custom itemFurthermore, customer began to make assumptions and accusations about how we run our business and what items are available for purchase. Here at Holy Cow Couture, we have two very separate divisions, one is custom orders and the other is immediate shipping itemsThese two divisions function regardless of the other and have no correlation(This may be where the customer mis-gathered information as to when her item should be available)The email conversation quickly escalated on the customers end, where she chose to unleash unprofessional allegations, language, and demandsThe owner, ***, sent her polite but very direct emails answering and responding to her claimsFrom there *** chose to exercise the “Right to Refuse service to anyone” that is stated in our company policy posted on all of our social media platformsRespectfully we chose to decline this order as the communication was not something that we were willing to endure while maintaining our dignity and building her itemPromptly I initiated the full refund in the amount of her deposit placed on 1-12-16. We are confused as to why the customer is making herself the victim in a situation where blame was quickly placed on us, meanwhile we were in the process of building her bag but couldn’t give her a concrete ETA date as it was not possible at that momentWe stand behind our policy and endorse all actions taken on our end to step away from this customer who was communicating with us in a heated and inappropriate manner. *** ***, Holy Cow Couture *** *** *** * *** ** *** ***
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Customer ordered bag on 1-12-and was informed of minimum 4-week wait time to construct custom itemAt weeks customer checked back in and progress on her order was not in a place where we were able to give her an exact ETA of item completion, instead we informed her we were working on custom
orders within our department as quickly as possible, and in the order they were receivedWe maintained contact with her and replied to emails per her request on wait time for her item, and stated, “We are still working on completing your item.” (March 1, email).? Customer then responded with frustration, understandable, that she was demanding an ETA in which we were not able to provide her with one outside of the minimum wait timeWe do not place specific deadlines on custom orders, rather an estimated minimum time frame so that if we are waiting on specialty materials requested by the customer than we have room to produce their custom itemFurthermore, customer began to make assumptions and accusations about how we run our business and what items are available for purchase.? Here at Holy Cow Couture, we have two very separate divisions, one is custom orders and the other is immediate shipping itemsThese two divisions function regardless of the other and have no correlation(This may be where the customer mis-gathered information as to when her item should be available)The email conversation quickly escalated on the customers end, where she chose to unleash unprofessional allegations, language, and demandsThe owner, ***, sent her polite but very direct emails answering and responding to her claimsFrom there *** chose to exercise the “Right to Refuse service to anyone” that is stated in our company policy posted on all of our social media platformsRespectfully we chose to decline this order as the communication was not something that we were willing to endure while maintaining our dignity and building her itemPromptly I initiated the full refund in the amount of her deposit placed on 1-12-16.? We are confused as to why the customer is making herself the victim in a situation where blame was quickly placed on us, meanwhile we were in the process of building her bag but couldn’t give her a concrete ETA date as it was not possible at that momentWe stand behind our policy and endorse all actions taken on our end to step away from this customer who was communicating with us in a heated and inappropriate manner.? ? *** ***,? Holy Cow Couture *** *** *** * *** ** *** ***
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