Holy Sepulchre Cemetery

We received your complaint lodged with the Revdex.com, complaint ID*** To begin, I wish to make two critical rebuttalsAlthough one may sympathize with your understanding of our fees, I am sure the additional facts will assist you greatly towards a deeper understanding.First, on
the surface, one may believe that this fee only includes the opening of the site, whether a grave, crypt, or nicheWhile this is certainly included, this fee also includes a laundry list of services to which the family is not aware(See last page for a few details) When electing to inter two urns concurrently, if the cemetery only collects one interment fee, the cemetery loses funds necessary for continued operations. Secondly, your complaint actually includes the purchase of two niches HF-C& C-One purchased by your grandfather …(C-32), and your grandmother, …(C-33) on the same day, March *** for $1,eachWhile …paid for his niche in full on the same date, …used payment terms for hers…paid in full on December **, C-has the cremated remains of …DOD 1/**/and …, DOD 11/**/97, your mother’s parents, who were inurned on June **, Twenty-five years ago when …passed, the inurnment fee was $Twenty years ago when …passed, the inurnment fee was $The total inurnment fee, if inurned when death occurred, would have been $However, the family waited to inurn both ….and …until June **, or & years later respectfullyDue to this delay, the family actually paid a total inurnment fee and inscription fee of $1,Obviously, substantial monies cou ld have been realized with timely inurnment rather than the decision to delay inurnment.Let us move to C-32, purchased by your grandfather …To recap, he purchased this niche for $1,and paid in full on March **, or over years agoIt is my understanding that …purchased this niche for the inurnment of himself and his wife …Sadly, …passed on January **, and …on March *, The timely inurnment for …in would have cost $plus an inscription feeWaiting months after …’s death has increased the inurnment fee to $2,($1,each plus inscription fees)Part of the issue is your selection of a Saturday inurnment (…were inurned on a Friday)A decision to inurn your parents on a Monday through Friday could reduce this charge to $1,By choosing to inurn both parents together led to an increased cost of $in inurnment feesAdded together the charges due to delayed inurnment increased the family cost by $2,for all four inurnments.Our Catholic Cemeteries are part business and part pastoralWe attempt to balance costs to operate successfully a cemetery while keeping our fees as low as possible through various cost reduction techniquesI assure you, our management team does a wonderful job in ensuring the lowest possible costWhile I most certainly can commiserate with the higher fees at this time, our decision to charge the fees outlined to you remain in effect