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Holyoke Lock

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Holyoke Lock Reviews (1)

HLC rekeyed lock, since lock was faulty, had them come fix lock. Was charged for fixing faulty lock, payment demanded and wouldn't leave until paid.On 10/22/2013 my company, Nor' Easter Organic Life, called Holyoke Lock Company about a faulty lock we had paid them $422.70 cash to rekey. The lock was loose and keys failed to work properly. We had purchased the rekeyment on 2/15/2013. The invoice number received for the re-keyment and other lock install was W/O XXXXX and was dated 2-15-2013. So today, 10/22/2013, we called them and informed them we could not lock my doors and the lock they had worked on was the issue. After some hastle from them about making it today we had explained to them it was the lock they installed and the liability of the safety of the products in my shop was on them at which point they responded we would be charged 24 hour service for them coming out. This sounds suspect to our company as their sloppy work was the reason the lock was faulty in the first place. The company representative stated someone was being dispatched. The representative, also the owner to my recent knowledge(this information was given to us by a customer service person at their company), showed up a few hours later with an awful attitude about the whole situation. After taking apart the lock, which took all of 10 minutes he presented a bill for $75 dollars, invoice number W/O XXXXX initialed "**." At that point we had stated we wanted to dispute the charges because if the lock was worked on properly, a service we had already been charged for, this wouldn't have been an issue and the service call would never had to have been made. At this point the worker stated "there is nothing to dispute here and gave me a blank stare." At this point feeling a little uneasy about the situation decided to pay the man his money, $75 cash, and deal with the issue through calling the company and talking to the [redacted]. We called to explain to them we were going to contact the Revdex.com unless we could come to some kind of agreement on the matter, at which point the representative told us the owner was the man who serviced us and he wouldn't bother talking about it because it was the owner who serviced us. All of this to us seems like shady business practice which leads us to contacting you about the situation.Desired SettlementWe just want the money back we paid them for coming to fix a lock which if properly put back together wouldn't have been faulty. The amount we paid for the service was $75 cash invoice number W/O XXXXX. The service was provided by Holyoke Lock Company and by an employee with the initials JF.Business Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@comcast.netHolyoke Lock Co, Inc. serviced this customer on Feb 15th, 2013. At which time the lock was working normally upon depature. The customer had not contacted Holyoke Lock Co., Inc about any issues until Oct. 22nd , 2013, over eight months later. At the time of the service request, the customer was stated that Holyoke Lock Co.,Inc must come out immediately to fix their problem. Holyoke Lock Co., Inc. explainfor that the schedule needed to be checked if a convenient time for both parties. At that time the customer stated it was Holyoke Lock Co.,Inc. responsibility to secure their building. The customer was called back and told a technician would be out that afternoon. The customer was also ask by a co-owner for more information to better assess the situation. The technician who went out to service the site on Oct. 22nd, 2013 was a co-owner as well. The lock was serviced and working well upon departure. Holyoke Lock Co., Inc. warranties labor for 30 days. This job was well past the warranty period.

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Description: Locks & Locksmiths, Television Sys & Equipment - Closed Circuit, Security Systems Consultants, Security Cameras, Security Control Equipment & System Monitors, Burglar Alarm Systems - Dealers, Monitoring & Svc., Safes & Vaults

Address: 170 Montgomery St, Chicopee, Massachusetts, United States, 01020-1931

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www.holyokelockco.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Holyoke Lock, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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