Holzapple Plumbing

[redacted] called my office on February **, at 8:AM She spoke with [redacted] in my office and explained that her electric water heater was giving her freezing water and not working [redacted] quoted a $service charge that would apply to work rendered We dispatched [redacted] to her house and found that [redacted] ***didn't have an electric water heater She had a gallon gas fired water heater In most cases, it is a bad thermal couple or clogged pilot tube [redacted] cleaned the pilot assembly and replaced the thermocouple He had told the customer that she needed a new gas valve and not a new water heater The water heater was not old and leaking so [redacted] didn't want [redacted] to have to spend the extra money.She paid the first bill of $plus tax and understood we would locate a gas valve and call her with a quote of how much it would be to install the new valve.After locating the valve at an out of state warehouse we quoted [redacted] $plus tax and the previous money paid would not go towards it We were doing the work on continuation rates and she was not getting charged another service charge We explained that as soon as the part comes in we would schedule the work Our supply house told us it would be three business days for delivery It turned out it was four business days due to the snow.My office contacted [redacted] and we scheduled [redacted] to install the new gas valve [redacted] drained the water heater and installed the new gas valve As he drained the ***s water heater he noticed discoloration and sediment He flushed out the water heater when he drained it out and filled it He explained to the customer that the water needed about an hour to heat up and she might see discoloration due to the sediment in her tank She signed the ticket, paid and [redacted] left [redacted] called later that day and said she had no water, after talking with her we found out she had water, but low pressure in some faucets We couldn't get in touch with [redacted] but got in touch with [redacted] (which understood what was going on) and explained that the problem was due to sediment in his system and was charged continuation rates He understood and okayed the workWe then sent [redacted] back over to flush out the aerators, strainers and faucets and got them all working properly but told the customer there might be more sediment in his pipes and there was no guarantee how long it would be before it could happen again When [redacted] presented her with the $plus tax bill she refused to sign or pay and said she didn't care if her husband agreed to pay for the service of cleaning out the faucets and asked [redacted] to leave [redacted] then called back and said she had no water again We explained to her if she paid the previous bill we would work with her She didn't want to pay the bill.My office has not heard from her again.Thank you for the time with this matter[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Holzapple Plumbing is not telling the truth about what happened.I agreed to pay them $to install a gas valve to fix the problemThat was to be the total costThere was never any discussion that I may have low water pressure or no water from their work, only discoloration for a short whileIn fact, when I called the company and told them I had no water, they acted surprised and couldn’t understand what the problem wasThey had [redacted] call me and he was upset and said he would come right back after the job he went to after mineHowever, the ***, all of a sudden, decided that [redacted] should charge me to come backI should never have let him leave until we were sure the problem was resolved but he told me it would take a while for the water to heat up (approximately an hour) and I shouldn’t use the water until thenThey had no right to once again charge me for their failure to do the job correctly the first timeAdditionally, it is not true that they told me if I paid their new bill for $they would work with meAfter repeated calls to Holzapple, I was never told thatBoth [redacted] and [redacted] in the office kept claiming they hadn’t heard from the [redacted] in daysThey kept telling me don’t worry he will get back to you as soon as we find himNeither the ***, nor anyone else from that company, ever got back to meThey handled the job in an extremely unprofessional manner and I hired someone else to fix the problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] called my office on February **, 2015 at 8:44 AM.  She spoke with [redacted] in my office and explained that her electric water heater was giving her freezing water and not working.  [redacted] quoted a $95 service charge that would apply to work rendered.  We dispatched [redacted] to...

her house and found that [redacted]. didn't have an electric water heater.  She had a 75 gallon gas fired water heater.  In most cases, it is a bad thermal couple or clogged pilot tube.  [redacted] cleaned the pilot assembly and replaced the thermocouple.  He had told the customer that she needed a new gas valve and not a new water heater.  The water heater was not old and leaking so [redacted] didn't want [redacted] to have to spend the extra money.She paid the first bill of $199.00 plus tax and understood we would locate a gas valve and call her with a quote of how much it would be to install the new valve.After locating the valve at an out of state warehouse we quoted [redacted] $665.00 plus tax and the previous money paid would not go towards it.  We were doing the work on continuation rates and she was not getting charged another service charge.  We explained that as soon as the part comes in we would schedule the work.  Our supply house told us it would be three business days for delivery.  It turned out it was four business days due to the snow.My office contacted [redacted] and we scheduled [redacted] to install the new gas valve.  [redacted] drained the water heater and installed the new gas valve.  As he drained the [redacted]s water heater he noticed discoloration and sediment.  He flushed out the water heater when he drained it out and filled it.  He explained to the customer that the water needed about an hour to heat up and she might see discoloration due to the sediment in her tank.  She signed the ticket, paid and [redacted] left.  [redacted] called later that day and said she had no water, after talking with her we found out she had water, but low pressure in some faucets.  We couldn't get in touch with [redacted] but got in touch with [redacted] (which understood what was going on) and explained that the problem was due to sediment in his system and was charged continuation rates.  He understood and okayed the work. We then sent [redacted] back over to flush out the aerators, strainers and faucets and got them all working properly but told the customer there might be more sediment in his pipes and there was no guarantee how long it would be before it could happen again.  When [redacted] presented her with the $160.00 plus tax bill she refused to sign or pay and said she didn't care if her husband agreed to pay for the service of cleaning out the faucets and asked [redacted] to leave.  [redacted] then called back and said she had no water again.  We explained to her if she paid the previous bill we would work with her.  She didn't want to pay the bill.My office has not heard from her again.Thank you for the time with this matter.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]      Holzapple Plumbing is not telling the truth about what happened.I agreed to pay them $665 to install a gas valve to fix the problem. That was to be the total cost. There was never any discussion that I may have low water pressure or no water from their work, only discoloration for a short while. In fact, when I called the company and told them I had no water, they acted surprised and couldn’t understand what the problem was. They had [redacted] call me and he was upset and said he would come right back after the job he went to after mine. However, the [redacted], all of a sudden, decided that [redacted] should charge me to come back. I should never have let him leave until we were sure the problem was resolved but he told me it would take a while for the water to heat up (approximately an hour) and I shouldn’t use the water until then. They had no right to once again charge me for their failure to do the job correctly the first time. Additionally, it is not true that they told me if I paid their new bill for $160 they would work with me. After repeated calls to Holzapple, I was never told that. Both [redacted] and [redacted] in the office kept claiming they hadn’t heard from the [redacted] in days. They kept telling me don’t worry he will get back to you as soon as we find him. Neither the [redacted], nor anyone else from that company, ever got back to me. They handled the job in an extremely unprofessional manner and I hired someone else to fix the problem.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I contacted Holzapple Plumbing on February [redacted] because I did not have hot water in my home. They told me there was a $90 service charge which they would apply to any work that needed to be done. The service man, [redacted], came to my house spend an hour figuring out the problem, replaced the thermocouple, which didn't fix the problem, and told me I needed a new gas valve. He then charged me $216 and said the office would call with a quote for the new valve. I called the office later that day and was told the valve would be 665 installed. When I asked about applying the $216 they charged me already, they said that was not possible. At this point, I still trusted them and agreed to order the part which would take 3 business days to arrive they said. on February [redacted] returned and told me he needed to drain my 75 gallon water tank which is located in my garage, before he could put on the new valve. Approximately 1 and 1/2 hours later, [redacted] was finished and informed me that I couldn't use the water for one hour and he said there may be a slight discoloration. I paid Holzapple $722 including tax using my Citiadvantage card. Two hours later (around 4 pm),I discovered there was no water in my bathroom or kitchen. Holzapple claimed it was unrelated. [redacted] came back the next day and tried to charge me another $175 saying he had fixed it which I refused to pay. Ten minutes later, there was No water again and Holzapple will not come back and refuses to address the problem. I hired another plumber who had to fix it.Desired Settlement: I have paid Holzapple over $900, have since had to have someone else in to repair the problem and I still am having issues with my water pressure, which I never had before Holzapple came. They are totally unprofessional. I am willing to pay them the $216 but I have contacted [redacted] and I am disputing the $722 charge. I am willing to pay for the price of the gas valve in addition to the $216 if presented with a bill from the supplier of the valve but I am not willing to pay for [redacted]'s services.

Business

Response:

[redacted] called my office on February **, 2015 at 8:44 AM. She spoke with [redacted] in my office and explained that her electric water heater was giving her freezing water and not working. [redacted] quoted a $95 service charge that would apply to work rendered. We dispatched [redacted] to her house and found that [redacted]. didn't have an electric water heater. She had a 75 gallon gas fired water heater. In most cases, it is a bad thermal couple or clogged pilot tube. [redacted] cleaned the pilot assembly and replaced the thermocouple. He had told the customer that she needed a new gas valve and not a new water heater. The water heater was not old and leaking so [redacted] didn't want [redacted] to have to spend the extra money.She paid the first bill of $199.00 plus tax and understood we would locate a gas valve and call her with a quote of how much it would be to install the new valve.After locating the valve at an out of state warehouse we quoted [redacted] $665.00 plus tax and the previous money paid would not go towards it. We were doing the work on continuation rates and she was not getting charged another service charge. We explained that as soon as the part comes in we would schedule the work. Our supply house told us it would be three business days for delivery. It turned out it was four business days due to the snow.My office contacted [redacted] and we scheduled [redacted] to install the new gas valve. [redacted] drained the water heater and installed the new gas valve. As he drained the [redacted]s water heater he noticed discoloration and sediment. He flushed out the water heater when he drained it out and filled it. He explained to the customer that the water needed about an hour to heat up and she might see discoloration due to the sediment in her tank. She signed the ticket, paid and [redacted] left. [redacted] called later that day and said she had no water, after talking with her we found out she had water, but low pressure in some faucets. We couldn't get in touch with [redacted] but got in touch with [redacted] (which understood what was going on) and explained that the problem was due to sediment in his system and was charged continuation rates. He understood and okayed the work. We then sent [redacted] back over to flush out the aerators, strainers and faucets and got them all working properly but told the customer there might be more sediment in his pipes and there was no guarantee how long it would be before it could happen again. When [redacted] presented her with the $160.00 plus tax bill she refused to sign or pay and said she didn't care if her husband agreed to pay for the service of cleaning out the faucets and asked [redacted] to leave. [redacted] then called back and said she had no water again. We explained to her if she paid the previous bill we would work with her. She didn't want to pay the bill.My office has not heard from her again.Thank you for the time with this matter.[redacted]