Holzfaster, Cecil, McKnight, & Mues LPA

These customers had dealt with us for quite some time and had purchased cars from us After purchasing the [redacted] , it had developed some problems that were repaired They told us that they would like to keep the car, but it was left with us for several months with no contact or payments from them We have to consider regulations when these situations come up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It has been a great pleasure for both Joe and I to work with *** on the purchase of our new home. He and *** have been very quick to take all complaints and get them handled in a timely manner. We look forward to getting the rest of the issues at hand resolved
Regards,
*** ***

The *** purchased an ** *** from us March 3rd 2016. In October the car was brought in to correct an engile miss and a broken convertible top. The engine was minor, due to a bad engine ignition coil. We sent the vehicle to a specialty repair shop for the
convertible top and agreed to finance the repair bill. The custoer signed a financing agreement after the repairs were completed and picked up the vehicle in early December 2016.In February 2017, the customer brought the car for other repairs. After the repairs were completed, we were unable to contact the customer by phone or mail. The customer stopped making payments, we repossessed the vehicle after not hearing anything for a few months.We try to work with our customers who have mechanical or financial problems, but we cannot do much if there is no communication with the customer

Consolidate auto charged me for the repairs on car had car a month the first time told me top couldn't be fixed made it where truck didn't open the battery as in truck and it broke down had it towed to them then they charged me to fix top car was in there at least three more times charge each time it says on the wall by here pay here return if you don't want it no problem I tried trading into another vehicle we tried telling them to sell it there was always a problem I paid vehicles threw these people I was out of town for the first months of the loan car sat in September when I came home it was one problem after another they wouldn't work with us and keep charge us for repair in sure there's under miles on it I do not want it are any responsibility for it I went into Frank's office many if times and he would not work with me he just said it's my ca r my problems and they had it 4-times car never got better

These customers had dealt with us for quite some time and had purchased 6 cars from us.  After purchasing the [redacted], it had developed some problems that were repaired.    They told us that they would like to keep the car, but it was left with us for several months with no contact or payments from them.   We have to consider regulations when these situations come up.

This is the response for complaint ID # [redacted] - [redacted] is her husbands name we have on file that actually purchased a home from us.) In assisting this customer with their home they purchased from our [redacted] in [redacted], It has been a pleasure to assist...

them in finding the right home for their needs. We strive to give customers a higher level of customer service with our communication and upfront expectations of the process. The [redacted] home purchased here was built to the customers specifications and features that made it personalized to their needs, the home was brand new from the [redacted] factory in [redacted]. We as the retailer for the home represent how to purchase the product from the factory. Once the home is delivered we turn the communication for service and warranty issues of the product over to the factory to uphold. This communication transfer is explained throughout the process and a specific contact point is provided to the customer at the closing, long before the home is ever delivered. The service department at the factory handles all communication with the customer from the time the home is put together and trimmed out to when the service and warranty period ends. We as the retailer typically do not get involved in factory processes unless approached by the customer when they feel as if the actions or response is unacceptable. With our positive relationship with this customer we were made aware of their concerns and provided the information to the factory service department with assurance that they would be on site to handle any repairs to the home within a short time. As the factory processes continued in working with the customer we were made aware the problems were not resolved in which they requested a visual inspection of the home beyond the photos they had provided - which we took the initiative to get the [redacted] factory General Manager to meet on site with the customer on July 12, 2017. The inspection identified the issues as factory service work that was not properly corrected at the initial walk through inspection and site development work from independent contractors for an area that had developed a hazardous slope near the walkway from heavy rain. The noted items that were identified by the customer were assured to be handled by the manufactures required repair methods in a timely matter. We as the retailer were on site for the factory inspection though we had no control over the ultimate decision on how the factory was to handle the customers concerns on repair methods. We have since been in communication with the customer to follow up on how the factory repairs have been handled and been in contact with the factory on getting the remaining items completed. The home has since had majority of the items repaired on August 5, 2017 - exception being the scratched tub, which will be replaced on 8/11/17 and to include a stopper plug and the flooring has been repaired to the manufactures requirements but from the customers perspective it will still need to be replaced completely which we are following up with the factory for a decision on what they are willing to do to satisfy the customer. The walkway will have the slope corrected by the land development contractor to create a retained area that will not wash away from the heavy rain. We have strived to get the customers concerns met through the appropriate responsible party involved. Our communication with the customer has been without delay and the urgency of their needs met through our follow up processes. With this being a customer we had greatly satisfied throughout our sales relationship, the items that remain from the factory issues will continue to be in our daily actions to help them get this resolved. We appreciate them bringing these issues to our attention so that we can assist in following up to complete the factory service request.   If any additional information is needed please contact me directly. Thank you, [redacted]