Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
I am in receipt of case XXXXXXX
The price offered was on a 2015 Yamaha demonstrator,that was already sold. We were able to get another...
WR250F from our sister but it was not a demo. It was a new Yamaha that Yamaha would not register as a demo. since it was not used as a demo. The price of the 2015 Yamaha from our sister store was $6799.00 plus documentation fee of 148.40. This is not a "Bait and Switch". The bike he was dealing on was a demonstrator 2015 Yamaha WR250F. The one he was negotiating to purchase was a New 2015 Yamaha. I am sorry for the misunderstanding. The advertising Magazine we deal with pulls our ad from the internet and I'm not sure when they change the ads. If I can be of any further assistance in this matter please do not hesitate to cont5act me.
I am in receipt of Complaint [redacted] filed by Mr. [redacted], regarding the 2016 Yamaha R6. I have spoken on several occasions about the bike he purchased. To our knowledge the scratches were not present at time of delivery. During our conversation he told me what he had asked...
the salesman to do to take care of this matter. After speaking with the salesperson I contacted Mr. [redacted] and told him we would not order items from Amazon to repair his bike. I explained to him we would be more than happy to look at his bike and if we had caused any damage we would gladly fix the problem. The only thing we ask is he return the bike so we could verify the problems he had stated to our sales person over the phone. He said this was not satisfactory. I told him we would have to look at the bike to verify his claim. He said he would not bring the bike here, we would have to pick the Yamaha up and bring it to our shop.Herein lies the problem we are not going to pick the bike up check it over without him being present. When he brings the bike to our shop we will gladly check the bike and repair or replace any damage we find.
Initial Business Response /* (1000, 6, 2015/07/31) */
This is a copy of the letter I sent to Mrs. [redacted] on 7-13-15 (the rest is illegible)
I am writing in regards to the FXSHO Yamaha Jet Ski you purchased from our company in June 2013. I would have to disagree with you about the purchase...
being horrible. You purchased a great product from one of the largest and most well-thought of Dealers in Southern Illinois. I apologize for the many misunderstandings, through miss communications, that have occurred since your purchase.
I have spoken with the Technician and the Service Manager charged with making the modifications to your Jet Ski. According to them, the positioning for lights and radio speakers were done so the lights would illuminate the front, middle, and rear portions of the Jet Ski. The radio speakers was placed on the only flat surface capable of being sealed so water was unable to leak into the compartments and ruin the speaker itself.
After the Jet Ski was brought back to our shop because the battery continued to go dead, it was explained to you by our Technician the load was too heavy for the accessories that had been added to the Jet Ski and a larger battery with additional amperage should be added. According to the Technician the larger voltage battery was offered, but refused.
Upon taking the Jet Ski to [redacted] the work order states almost the same thing we had expressed. The only difference instead of using a higher voltage battery they spit the accessories to a separate charging unit and used the original battery to run the Jet Ski, connecting a trickle charger to both batteries that can be plugged into a wall socket or extension cord allowing both batteries to charge when not in use.
Again, I would like to apologize for the miscommunications and the poor service you feel you have received from Holzhauer Motor Sports. It was certainly not our intention to leave the impression that once you purchased the Jet Ski you were orphaned by our company.
In closing, I would like to thank you for your letter. If we are unaware the problems a customer experiences after the purchase, we are unable to change the way we approach problems within.
Initial Business Response /* (1000, 5, 2015/09/08) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yahoo.com
I am in receipt of case XXXXXXX
The price offered was on a 2015 Yamaha demonstrator,that was already sold. We were able to get another...
WR250F from our sister but it was not a demo. It was a new Yamaha that Yamaha would not register as a demo. since it was not used as a demo. The price of the 2015 Yamaha from our sister store was $6799.00 plus documentation fee of 148.40. This is not a "Bait and Switch". The bike he was dealing on was a demonstrator 2015 Yamaha WR250F. The one he was negotiating to purchase was a New 2015 Yamaha. I am sorry for the misunderstanding. The advertising Magazine we deal with pulls our ad from the internet and I'm not sure when they change the ads. If I can be of any further assistance in this matter please do not hesitate to cont5act me.
I am in receipt of Complaint [redacted] filed by Mr. [redacted], regarding the 2016 Yamaha R6. I have spoken on several occasions about the bike he purchased. To our knowledge the scratches were not present at time of delivery. During our conversation he told me what he had asked...
the salesman to do to take care of this matter. After speaking with the salesperson I contacted Mr. [redacted] and told him we would not order items from Amazon to repair his bike. I explained to him we would be more than happy to look at his bike and if we had caused any damage we would gladly fix the problem. The only thing we ask is he return the bike so we could verify the problems he had stated to our sales person over the phone. He said this was not satisfactory. I told him we would have to look at the bike to verify his claim. He said he would not bring the bike here, we would have to pick the Yamaha up and bring it to our shop.Herein lies the problem we are not going to pick the bike up check it over without him being present. When he brings the bike to our shop we will gladly check the bike and repair or replace any damage we find.
Initial Business Response /* (1000, 6, 2015/07/31) */
This is a copy of the letter I sent to Mrs. [redacted] on 7-13-15 (the rest is illegible)
I am writing in regards to the FXSHO Yamaha Jet Ski you purchased from our company in June 2013. I would have to disagree with you about the purchase...
being horrible. You purchased a great product from one of the largest and most well-thought of Dealers in Southern Illinois. I apologize for the many misunderstandings, through miss communications, that have occurred since your purchase.
I have spoken with the Technician and the Service Manager charged with making the modifications to your Jet Ski. According to them, the positioning for lights and radio speakers were done so the lights would illuminate the front, middle, and rear portions of the Jet Ski. The radio speakers was placed on the only flat surface capable of being sealed so water was unable to leak into the compartments and ruin the speaker itself.
After the Jet Ski was brought back to our shop because the battery continued to go dead, it was explained to you by our Technician the load was too heavy for the accessories that had been added to the Jet Ski and a larger battery with additional amperage should be added. According to the Technician the larger voltage battery was offered, but refused.
Upon taking the Jet Ski to [redacted] the work order states almost the same thing we had expressed. The only difference instead of using a higher voltage battery they spit the accessories to a separate charging unit and used the original battery to run the Jet Ski, connecting a trickle charger to both batteries that can be plugged into a wall socket or extension cord allowing both batteries to charge when not in use.
Again, I would like to apologize for the miscommunications and the poor service you feel you have received from Holzhauer Motor Sports. It was certainly not our intention to leave the impression that once you purchased the Jet Ski you were orphaned by our company.
In closing, I would like to thank you for your letter. If we are unaware the problems a customer experiences after the purchase, we are unable to change the way we approach problems within.