Home Appliance Repair Inc.

Don't use this company. The technician inspected my Microwave and the door was broken after the inspection. It wan not before. Now they want me to pay $350 for the latch and a buttons panel. $110 dollars first visit and $192+tax for the next visit just for labour of not more than a few minutes. Bunch of crooks is all I can deduce. Beware

[redacted] I agreed to let them diagnose why my range vent wasn't working for $150.00. This seemed reasonable considering the said they would credit the money back if I wanted the repair. During the diagnosis the tech managed to break the keypad on my vent which he did not fix even though he had the part. On the day they were supposed to come and fix my unit the office called me in the morning to confirm the tech would arrive between 12:00-3:00. I took a half day off work to accommodate the appointment but no one showed up. The office called back at the end of the day to cancel. When I told them I would like the money back for parts they charged my credit card for (without me knowing) so I could use someone else they said NO, read the small print on our webpage. [redacted]

Company motto "100% satisfaction guaranteed" is a BIG NO (in our case for sure) and on top of that they have the audacity to charge a large manual charge for the same work they could not do properly the first time and same problem reoccurs within 8 months.

Freezer problem - Sep 2015 - freezer not cooling, water retained in chiller compartment (not draining) ,according to them evaporator coil needs to be changed + gas + labour = (approx. $600). 90 days service guarantee only.

Within 8 months, same problem, same freezer not cooling, water retained in chiller compartment (not draining) - service calls - they want us to pay $440 approx for labour charges and they don't even know if the part is faulty or not, they just filled gas and drained the same.

Your technician services something and does not even work for 8 months? and you show no remorse (1 rep did while booking the service call) but the manager was not the best customer service advisor at all.

Still waiting for them to call back to see what they can do for us ?

Home Appliance Repair is not who they say they are. I called and was on hold for 30 mins. While on hold a recording told me I was the second caller in cue. Then 3 mins later I was the next caller in cue. I waited 25 mins as the next caller....!!! I couldn't believe it. When the operator answered in said "busy day?" (I should have ran right there, because if the first contact is bad....) I got nothing from her, but "can I help you". I booked the appointment anyway and was told a standard rate of 110.00 for the trip would apply and that amount would be applied to the service if I had the repair done. The tech called before he came and we chat about my freezer problem, which was great. He shows up on time and seems nice. Looked at the appliance for 9 seconds, then replaces the front control panel (pops in and out with your fingers) and give me a bill for 345.00.

What I'm p[redacted] about is the fact I wasn't told about the full cost of the repair and they charge me the full "Blue Book" charge. The Blue Book is something these repair guys use to determine a rate for repairs. In no way was the blue book value for my freezer 245.00 to re &re. As a customer, I don't care about blue book values. I care about the value I received!

I called the office and the girl said "is it fixed?" I said yes, she replied "isn't that why you called us?" I replied "yes, but you need to be fair about it".

Anyway, any good company would have trained there people in conflict resolution. The operated didn't care about the time I spent waiting on hold, she didn't care about the cost of my repair, nor did she care when I said I was going to write a bad review. Not once did she think about involving a manager or to escalate the issue.

At the end of the day I would never use Home Appliance Repair Inc. (web site: www.hargta.com) for appliance service again, I will tell everyone not you use them as well. For the simple fact I was mis lead and taken advantage of.

This company has the worst costumer service I have ever experienced. I had a [redacted] wall oven repaired. I called the company for their "Same Day Service" which really means some time that week if you are lucky. The tech comes in, pulls the oven out. Chips my cabinets. Then tells me that one of the control boards needs replacing. Then charges over $200 and says that he won't be back until next week where the part and labor will cost over $700 to replace. Reluctantly I had the part replaced in and in less the 6 months the part burns out again. This time I have another tech (different company) look at the oven. He tells me that 2 of the same boards are available in Toronto. I contact the original company at the end of January to replace the board that is under warranty. It takes 2 weeks to get someone in parts to call me back. Then they tell me that there is no parts available. Then they tell me it is on back order and won't be available until April. Unable to wait I replace the oven. They finally call me to replace the board in May. They then want to charge me to have 2 techs come out and change a board on an oven that is sitting on the floor of my garage. They refused to let me pick up the part and after a month of fighting. The still charged over $200 to have a tech spend 10 min to change a warranty circuit board. This company has demonstrated the worse service I have ever experienced. Please save yourself the headache and multiple overpriced lab our charges and contact someone else.

Really bad communication with the original manufacturer - [redacted] - that logged the original service call.
Our service call was cancelled - TWICE - because Home Appliance Repair called the wrong phone number.
I specifically called them to provide the right number and they STILL called the wrong number.
I will never work with them again