Home Appliance Repair

Home Appliance Repair is not who they say they are I called and was on hold for minsWhile on hold a recording told me I was the second caller in cue Then mins later I was the next caller in cue I waited mins as the next caller....!!! I couldn't believe itWhen the operator answered in said "busy day?" (I should have ran right there, because if the first contact is bad....) I got nothing from her, but "can I help you"I booked the appointment anyway and was told a standard rate of for the trip would apply and that amount would be applied to the service if I had the repair doneThe tech called before he came and we chat about my freezer problem, which was great He shows up on time and seems nice Looked at the appliance for seconds, then replaces the front control panel (pops in and out with your fingers) and give me a bill for What I'm p [redacted] about is the fact I wasn't told about the full cost of the repair and they charge me the full "Blue Book" charge The Blue Book is something these repair guys use to determine a rate for repairs In no way was the blue book value for my freezer to re &re As a customer, I don't care about blue book values I care about the value I received! I called the office and the girl said "is it fixed?" I said yes, she replied "isn't that why you called us?" I replied "yes, but you need to be fair about it" Anyway, any good company would have trained there people in conflict resolution The operated didn't care about the time I spent waiting on hold, she didn't care about the cost of my repair, nor did she care when I said I was going to write a bad review Not once did she think about involving a manager or to escalate the issue At the end of the day I would never use Home Appliance Repair Inc(web site: www.hargta.com) for appliance service again, I will tell everyone not you use them as well For the simple fact I was mis lead and taken advantage of

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I expect that Home Appliance Repair will cut and mail me a check to the amount of $89.00+$on Friday, January 23rdThere is no point in physically replacing the part, as the [redacted] factory technician replaced the flow switchMuch of the [redacted] technician's labor was correcting errors from the previous technicians: Replacing the float bar, finding and replacing missing screws from the body of the unit, and yet again replacing the pump that Home Appliance Repair replaced; furthermore, the pump that the Home Appliance Repair technician replaced was visibly damaged (a part was broken off of it) I do appreciate their response and gestureHaving said this, it is excessively disappointing that a phone message to the CFO, as well as multiple emails sent to his attention (and fully outlining our negative experience) were never followed up uponTo this end, I find it impossible to believe that they were "unaware of the extend of the service issues." Keeping us without a dishwasher for over two months was not acceptable, and I expect Melissa (the service manager) to be spoken with for the poor customer service that she providedThis was rather clear mistreatment of a client, and it should not have taken contacting the Revdex.com in order to get a response To summarize, I find the proposed resolution to satisfactorily resolve the financial obligation on the part of Home Appliance RepairI do strongly believe, though, that they put us through hardship, and cannot recommend their services to others I have included Home Appliance Repair on this correspondence, and expect to receive a phone call from them tomorrow (1/23/15) telling me that the check for $has been mailed to my houseA direct apology from Melissa and/or MrP***, rather than via third party, would also be appropriate Regards, [redacted] ###-###-#### Re: MESSAGE FROM BUSINESS: [redacted] we will send you a refund of your $service fee and can either mail you a dishwasher flow switch part# [redacted] or send you a check for the cost which is $at [redacted] in Merrifield (###-###-####) I was unaware of the extend of your service issues and apologize for lack of serviceBased on the number of reocurring visits to repair your appliance we will no longer service ***e products until our technicains are retrained on this brand

Don't use this companyThe technician inspected my Microwave and the door was broken after the inspectionIt wan not beforeNow they want me to pay $for the latch and a buttons panel$dollars first visit and $192+tax for the next visit just for labour of not more than a few minutesBunch of crooks is all I can deduceBeware

[redacted] we will send you a refund of your $service fee and can either mail you a dishwasher flow switch part# [redacted] or send you a check for the cost which is $at [redacted] in Merrifield (###-###-####) I was unaware of the extend of your service issues and apologize for lack of serviceBased on the number of reocurring visits to repair your appliance we will no longer service [redacted] products until our technicains are retrained on this brand

Company motto "100% satisfaction guaranteed" is a BIG NO (in our case for sure) and on top of that they have the audacity to charge a large manual charge for the same work they could not do properly the first time and same problem reoccurs within months Freezer problem - Sep - freezer not cooling, water retained in chiller compartment (not draining) ,according to them evaporator coil needs to be changed + gas + labour = (approx$600)days service guarantee only Within months, same problem, same freezer not cooling, water retained in chiller compartment (not draining) - service calls - they want us to pay $approx for labour charges and they don't even know if the part is faulty or not, they just filled gas and drained the same Your technician services something and does not even work for months? and you show no remorse (rep did while booking the service call) but the manager was not the best customer service advisor at all Still waiting for them to call back to see what they can do for us ?

This company has the worst costumer service I have ever experienced I had a [redacted] wall oven repaired I called the company for their "Same Day Service" which really means some time that week if you are lucky The tech comes in, pulls the oven out Chips my cabinets Then tells me that one of the control boards needs replacing Then charges over $and says that he won't be back until next week where the part and labor will cost over $to replace Reluctantly I had the part replaced in and in less the months the part burns out again This time I have another tech (different company) look at the oven He tells me that of the same boards are available in Toronto I contact the original company at the end of January to replace the board that is under warranty It takes weeks to get someone in parts to call me back Then they tell me that there is no parts available Then they tell me it is on back order and won't be available until April Unable to wait I replace the oven They finally call me to replace the board in May They then want to charge me to have techs come out and change a board on an oven that is sitting on the floor of my garage They refused to let me pick up the part and after a month of fighting The still charged over $to have a tech spend min to change a warranty circuit board This company has demonstrated the worse service I have ever experienced Please save yourself the headache and multiple overpriced lab our charges and contact someone else

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:They neglected to respond directly (or apologize) to the complaints that were identified. 1)They were unresponsive to my calls and contacts for clarification about the situation from their end. Clearly this is sub-par customer relations. 2) They also did not respond to whether they violated their agreement with *** Home Warranty by going after the costumer directly. Per *** Home Warranty that was in their partnership agreement. If they have paperwork that states otherwise, it would be helpful to have the arrangement quoted
Regards,
*** ***

*** ***,
"">
My apologies to *** ***, but we did not get paid by *** Home Warranty, as evidenced by ***’s payment to the customerWe attempted many times to have *** pay their bills but they have refusedWe never received a reason except that they were reviewing the invoicesWe did file mail our invoices on time
All homeowners should be aware that if they hire a General Contractor who subcontracts work out, the home owner would be liable for payment if the subcontractors are not paidLarger dollar amounts result in liens being filed on the home owner houseHome owners should always request releases of liens from the subcontractors before making payment to the General Contractor
Again my apologies to *** ***
Kirk P***
Chief Financial Officer
USA Technology Services, LLC
Church Street, NE Suite
Vienna, Virginia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I expect that Home Appliance Repair will cut and mail me a check to the amount of $89.00+$13.19 on Friday, January 23rd. There is no point in physically replacing the part, as the [redacted] factory technician replaced the flow switch. Much of the [redacted] technician's labor was correcting errors from the previous technicians: Replacing the float bar, finding and replacing missing screws from the body of the unit, and yet again replacing the pump that Home Appliance Repair replaced; furthermore, the pump that the Home Appliance Repair technician replaced was visibly damaged (a part was broken off of it). 
I do appreciate their response and gesture. Having said this, it is excessively disappointing that a phone message to the CFO, as well as multiple emails sent to his attention (and fully outlining our negative experience) were never followed up upon. To this end, I find it impossible to believe that they were "unaware of the extend of the service issues." Keeping us without a dishwasher for over two months was not acceptable, and I expect Melissa (the service manager) to be spoken with for the poor customer service that she provided. This was rather clear mistreatment of a client, and it should not have taken contacting the Revdex.com in order to get a response. 
To summarize, I find the proposed resolution to satisfactorily resolve the financial obligation on the part of Home Appliance Repair. I do strongly believe, though, that they put us through hardship, and cannot recommend their services to others. 
I have included Home Appliance Repair on this correspondence, and expect to receive a phone call from them tomorrow (1/23/15) telling me that the check for $102.19 has been mailed to my house. A direct apology from Melissa and/or Mr. P[redacted], rather than via third party, would also be appropriate.
Regards, [redacted] 
###-###-####
Re:
MESSAGE FROM BUSINESS:
[redacted] we will send you a refund of your $89.00 service fee and can either mail you a dishwasher flow switch part#[redacted] or send you a check for the cost which is $13.19 at [redacted] in Merrifield (###-###-####)
I was unaware of the extend of your service issues and apologize for lack of service. Based on the number of reocurring visits to repair your appliance we will no longer service [redacted]e products until our technicains are retrained on this brand.

[redacted] we will send you a refund of your $89.00 service fee and can either mail you a dishwasher flow switch part#[redacted] or send you a check for the cost which is $13.19 at [redacted] in Merrifield (###-###-####)
I was unaware of the extend of your service issues and apologize...

for lack of service. Based on the number of reocurring visits to repair your appliance we will no longer service [redacted] products until our technicains are retrained on this brand.

Review: Home Appliance Repair repaired a dishwasher under [redacted] Home Warranty. The repair was done well, and approved to be reimbursed by [redacted] Home Warranty. These two businesses fell out of relationship. Home Appliance Repair broke relationship with [redacted] Home Warranty and went after me instead to pay the bill. Per comment by [redacted] Home Warranty, Home Appliance Repair was approved to get the cost of the repairs from [redacted] Home Warranty, was not complying with some paperwork or timeline to the arrangement, so they broke relationship, and went after me instead. Home Appliance threatened collections, interest and penalty for the consumer [me] to pick up costs, which was on their bill in the fine print. However, it might have been illegal, since supposedly when Home Appliance Repair went into business with [redacted] Home Warranty, part of the business contract was that Home Appliance Repair agreed that they would not go after the costumers that [redacted] brought to them. I would like clarification if that is illegal practice. Threatening collections, I had to haggle with [redacted] Home Warranty for several days/weeks to get the payment to me, which then I paid Home Appliance Repair. I tried to reach Kirk P[redacted], Chief Financial Officer of Home Appliance that send the threatening collection letters multiple times by phone, leaving messages to return the call over the course of several weeks, but no call was returned to explain the situation. I am disgusted with both companies, but at least [redacted] did cut me a check to pay back Home Appliance Repair. Why was I used as a pawn in a business relationship gone bad? I would not have used Home Appliance Repair if they had not been in agreement with [redacted] in the first place. This is totally unacceptable way to do business, even more, silence and no ability to deal with someone at Home Appliance Repair, no follow-up, nothing.Desired Settlement: Information about why Home Appliance Repair broke their business agreement and put a constumer in the middle of their arguments with [redacted] Home Warranty.

Business

Response:

[redacted],

My apologies to [redacted], but we did not get paid by [redacted] Home Warranty, as evidenced by [redacted]’s payment to the customer. We attempted many times to have [redacted] pay their bills but they have refused. We never received a reason except that they were reviewing the invoices. We did file mail our invoices on time.

All homeowners should be aware that if they hire a General Contractor who subcontracts work out, the home owner would be liable for payment if the subcontractors are not paid. Larger dollar amounts result in liens being filed on the home owner house. Home owners should always request releases of liens from the subcontractors before making payment to the General Contractor.

Again my apologies to [redacted].

Kirk P[redacted]

Chief Financial Officer

USA Technology Services, LLC

501 Church Street, NE Suite 306

Vienna, Virginia 22180