Home Audio Systems

The only wiring that says [redacted] cable is the patio speakers which we used a very good wire be use how many times we had to rewire and move all the cables and I did tell you that they can't get you your money backthey're not going to be able to tell me what to charge a restocking free I've had that equipment sitting for over or months and I have the measurements I sent your contractor and they're offHow convenient you're not stating on there that I offered to get somebody to redo itEven though it wasn't my fault for you and pay for it but I'm the bad guy you're the one that wants wires moved you want DVDs installed Custom with the cables dropped you want satellite wires run you want extra amount on stonewalls you don't want to pay taxes you want all these things for free buddyThe first time you address me that you wanted a refund you had speakers in your house you have wiring in your house you have an [redacted] cable in your house you have my time and my labor and you insisted on a 100% refund and you want to keep that stuff now you're changing your tune regardless I'm going to charge you a restocking fee like I told on the pho The first time you address me that you wanted a refund you had speakers in your house you have wiring in your house you have an [redacted] cable in your house you have my time and my labor and you insisted on a 100% refund and you want to keep that stuff now you're changing your tune regardless I'm going to charge you a restocking fee like I told me I have you're signature on a contract an text messages where regardless of when I wanted to do you send me an text that it was private property and you would call the police on me which you did you the police ..This is really convenient because this is what you do at work for the union reps you are Argue cases so you probably thought you were going to get away with getting free stuff ....and you're stating the wiring there was [redacted] cable in the beginning but how many times did you get us to move the wires three times all of the wires and yes I have your text messages buddyAnd pictures of how many times we moved him Don't forget your buddy the [redacted] his little [redacted] said he could do the job for you at a cheaper price and this is what all this is about you're not mad because the wiring was messed up not because I didn't show up now because I didn't call you because you want things for free!!! and you want discounts that's what it comes down to And I can get a sworn statement from [redacted] that your [redacted] friendHis little [redacted] was going to give you a better price and has been lying to you about everything you told you After they told you that stuff did you tell me coming at the house let's go over everything let's do this let's do that let's talk about it no you screamed at me you attacked me and you want to do one hundred percent refund keeping my stuff you're a thief your crooked and you should be ashamed of yourself Thank you [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint In regards to ** [redacted] ’s 2nd rebuttal; I gave factual details in my original or initial complaint, and better explained each one specifically in my response to ** [redacted] ’s rebuttalHaving to explain them once more would be counter-productive and completely redundantAs he continues to be insistent on making allegations and insults, he has become severely incompetentAttempting to compromise a refund logically would be a wasted effort as he continues to make excuses for his actions and practicesI would expect any business owner to demonstrate professionalism and dignity in matters like this, but he uses “smiley faces” in the end of his rebuttal is complete lack of respect for a customer that entrusted him with $It is clear that this situation cannot be resolved with civility and reason, therefore I will continue to keep this complaint on record to expose and discredit the business practices of ** [redacted] Regards, [redacted]

We had ordered ***'s equipment we had it for over three months the day of the install he told me he needed a complete refund back this is after talking to him every week at least three or four times and as far as the measurements I still have the text I sent the builder where it's off a couple of inches that's not even the point I offered to get that fixed out of my pocket even though it wasn't my mistake [redacted] wanted a full refund With equipment wiring labor cables already done to his house I have a signed contract ! and he broke the contract I have pictures of the work I've done He even called the police and they said that I should take him to court and sue him yes there is a restocking fee .its a custom order that was placed for your job those things are not in stock !!

In response to ***’s rebuttal:
I had acknowledged the agreement (invoice #***) on *** ** *** for a term of days which expired on *** *** ***This agreement (invoice #***) did not have any written or typed disclosures of 30% re-stocking feesAlso, *** stated on his rebuttal that he had talked to me at least 3-times a weekI do not remember the exact number of times I had spoken to *** over the telephone, but he did have the entire months of ***, ***, ***, and the first two weeks of *** to ensure and inspect the measurements of the frame for the projection screenThis action alone is beyond ridiculous as *** showed extremely poor dedication to this job as this matter could have been corrected with the framer of my newly constructed homeIn my opinion this shows *** was more concerned about making monetary gain than servicing his client and taking pride in his business practice*** stated that the measurements were incorrect a couple of inches and he offered to pay them out of pocketThis is irrelevant and a negligent/poor business practice due to the fact that *** had over days to communicate with my contractor and verify the correct measurements*** made absolutely no effort to go to the construction site after I had already paid him $A home theatre is a luxury that not all people afford, furthermore how can *** afford to be so careless about his service that the day before the installation he tells me that the measurements are offThis showed disturbingly poor or absent communication with my contractor
As far as the refund, I clearly stated that I would consider a legitimate refund on the materials that were left behindI will not pay for any installation of materials as the brands described on the invoice (*** & ***) are in questionIn other words, if the invoice reads *** cable, I expect *** cable to be used, and no other brand
Furthermore, I would like to share the type of extremely poor professionalism and character that *** practicesAfter the discontinuation of services in *** of ***, I had not spoken to *** in monthsOn *** *** *** ***, I received two phone calls from ***This is the day after I submitted my complaint (#***) to the Revdex.comI returned his phone call that morning only to hear him chastise me by saying “The Revdex.com won’t get me money back” and said he would call my employer, in retaliationOn *** *** *** ***, *** called my employer to make allegations of meThis is the second time that *** has called my employer as in *** *** he called my employer to make allegations after I had discontinued his servicesHe also did this in retaliation as I have the text message
If requested I will submit all pertinent documentation
Thank you,
***

We had ordered [redacted]'s equipment we had it for over three months the day of the install he told me he needed a complete refund back this is after talking to him every week at least three or four times  and as far as the measurements I still have the text I sent the builder  where it's off...

a couple of inches that's not even the point I offered to get that fixed out of my pocket even though it wasn't my mistake [redacted] wanted a full refund    With equipment wiring labor cables already done to his house.     I have a signed contract ! and he broke the contract I have pictures of the work I've done    He even called  the police and they said that I should take him to court and sue him  yes there is a restocking fee .its a custom order that was placed for your job those things are not in stock !!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
In regards to **. [redacted]’s 2nd rebuttal;
I gave factual details in my original or initial complaint, and better explained each one specifically in my response to **. [redacted]’s rebuttal. Having to explain them once more would be counter-productive and completely redundant. As he continues to be insistent on making false allegations and insults, he has become severely incompetent. Attempting to compromise a refund logically would be a wasted effort as he continues to make excuses for his actions and practices. I would expect any business owner to demonstrate professionalism and dignity in matters like this, but he uses “smiley faces” in the end of his rebuttal is complete lack of respect for a customer that entrusted him with $2700.00. It is clear that this situation cannot be resolved with civility and reason, therefore I will continue to keep this complaint on record to expose and discredit the business practices of **. [redacted].
Regards,
[redacted]

The only wiring that says [redacted] cable is the patio speakers which we used a very good wire be use how many times we had to  rewire and move all the cables .   and I did tell you that they can't  get you your money back. they're not going to be able to tell me what to charge a restocking free I've had that equipment sitting for over 3 or 4 months and  I have the measurements I sent your contractor and they're off.... How convenient you're not stating on there that I offered to get somebody to redo it. Even though it wasn't my fault for you and pay for it but I'm the bad guy you're the one that wants wires moved you want DVDs installed   Custom with the cables dropped  you want satellite wires run you want extra amount on stonewalls you don't want to pay taxes you want all these things for free buddy. The first time you address me that you wanted a refund you had speakers in your house you have wiring in your house you have an [redacted] cable in your house you have my time and my labor and you insisted on a 100% refund and you want to keep that stuff now you're changing your tune regardless I'm going to charge you a restocking fee like I told  on the pho The first time you address me that you wanted a refund you had speakers in your house you have wiring in your house you have an [redacted] cable in your house you have my time and my labor and you insisted on a 100% refund and you want to keep that stuff now you're changing your tune regardless I'm going to charge you a restocking fee like I told me I have you're signature on a contract an text messages  where regardless of when I wanted to do you send me an text  that it was private property and you would call the police on me which you did you the police ..This is really convenient because this is what you do at work for the union reps you are   Argue cases so you probably thought you were going to get away with getting free stuff ....and you're stating the wiring  there was  [redacted] cable in the beginning but how many times did you get us to move the wires three times all of the wires and yes I have your text messages buddy. And pictures of how many times we moved him    Don't forget your buddy  the [redacted] his little [redacted] said he could do the job for you at a cheaper price and this is what all this is about you're not mad because the wiring was messed up not because I didn't show up now because I didn't call you because you want things for free!!!  and you want discounts that's what it comes down to  And I can get a sworn statement from [redacted] that your [redacted] friend. His little [redacted] was going to give you  a better price and  has been lying to you about everything you told you.  After they told you that stuff did you tell me coming at the house let's go over everything let's do this let's do that let's talk about it no you screamed at me you attacked me and you want to do one hundred percent refund keeping my stuff you're a thief your crooked and you should be ashamed of yourself     Thank you [redacted]