Home Blinds of America Corp

Dear sir/madame, [redacted] shades are coming in today, delivery and install most likely will be done today.I may have told [redacted] his shades were coming in on thursday, I misspoke His shadeswill be delivered today This is a none issue.marcus f [redacted] ownerhome blinds [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: What Marcus said is not trueAttached text messages of our conversations show proofAlso, the manufacturer is not out of business, but has another nameRegards, [redacted] ***

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*** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** **

dear sir/madame,
I am responding to *** *** complaint, I have addressed one issue with *** *** blinds a
few weeks ago and now again another issue not sure what more I can do satisfy her
The minor issue with the blind is not that serious the blinds are
up and working, in
addition the manufacturer has now went out of business and I cannot get service from them
anymore *** ***'s blinds are working fine the constant request for service has become
more of a different nature with her blind I asked to send me pictures of this
new issues todate she has not done so, she just wants me to come to her home to prove
service ability In addition *** ***'s blind was installed years ago now and all other
customers with the same blind never had any issues, it is always an issue with *** ***
I have forwarded this matter to our attorney for investigation and remedy Please have
*** *** send a picture of what the matter is nowmarcus f*
home blinds
###-###-####

dear sir/madame,I am responding to *** *** complaint, I have addressed one issue with *** *** blinds afew weeks ago and now again another issue not sure what more I can do satisfy her The minor issue with the blind is not that serious the blinds are up and working, in addition the
manufacturer has now went out of business and I cannot get service from them anymore *** ***'s blinds are working fine the constant request for service has becomemore of a different nature with her blind I asked to send me pictures of thisnew issues todate she has not done so, she just wants me to come to her home to proveservice ability In addition *** ***'s blind was installed years ago now and all othercustomers with the same blind never had any issues, it is always an issue with *** ***I have forwarded this matter to our attorney for investigation and remedy Please have *** *** send a picture of what the matter is now.marcus f*home blinds###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
MrF* requested me to allow him time to grieve due to loss of his mother, which I have done thatToday, I sent him photos of the blinds again; and now I am waiting on a response from him
Regards,
*** ***

Dear sir/madame,[redacted] shades are coming in today, delivery and install most likely will be done today.I may have told [redacted] his shades were coming in on thursday, I misspoke.  His shadeswill be delivered today.  This is a none issue.marcus f[redacted] ownerhome blinds[redacted]

okay I'll noted I will go to misspell be all I will send someone to her home to investigate and get information about the issue with the blind the manufacturer has to use their names and has not been honoring our responses but I will do all I can to satisfied [redacted]
Please be patient as we work this out  
the manufacturer has changed and ends and has not been responding to old file request from customers that about Blinds two years in about but I will get to the supervisor and try this matter  addressed
Marcus f[redacted] 
home blinds

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
What Marcus said is not true. Attached text messages of our conversations show proof. Also, the manufacturer is not out of business, but has another name.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
What Marcus said is not true. Attached text messages of our conversations show proof. Also, the manufacturer is not out of business, but has another name.
Regards,
[redacted]

okay I'll noted I will go to misspell be all I will send someone to her home to investigate and get information about the issue with the blind the manufacturer has to use their names and has not been honoring our responses but I will do all I can to satisfied [redacted]Please be patient as we work this out  the manufacturer has changed and ends and has not been responding to old file request from customers that about Blinds two years in about but I will get to the supervisor and try this matter  addressedMarcus f[redacted] home blinds

From: <[email protected]>Date: Wed, Apr 1, 2015 at 11:57 AMSubject: RE: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>hi [redacted], Thanks for the call today, there was a misunderstanding with [redacted]fabric panels,...

but my partner has resolved the matter and her fabric panels hasbeen installed and all is ok.  Please call her to verify.  [redacted] alsorenegotiated the price of the work and materials at a price way below the costof the goods, but in order to satisfy her and keep the peace we accepted thereduced price.  Again all is well with [redacted]. Please advise when you have spoken to her. Thanks again for your kind cooperation. Marcus   Home Blinds of Americawww.buyhomeblinds.comO: ###-###-####F: ###-###-####Buy Home Blinds[redacted]

Review: On 3/19/13 I ordered what I believed to be "top-down/bottom-up" blinds for my windows. The business owner had me sign an order form for the blinds at the conclusion of our consultation. The order form appeared to have the correct color and various numbers clearly intended for internal use. When the blinds arrived with the installer, they were not "top-down/bottum-up" blinds. The installer called [redacted] to discuss the matter; after which, I was encouraged to keep the blinds until the issue could be resolved. Since they were not correct, I sent the blinds back with the installer. Since then, multiple phone calls and a series of emails have resluted in an offer to split the cost of remaking the blinds. This is not a satisfactory option for an error I did not make. While he recalls discussing the top-down/bottom-up feature with me, he repeatedly claims I ordered "standard" black-out blinds. The word "standard" does not appear on the order form. Had that word appeared on the form, I would have questioned it prior to signing. I have requested that he either correct the order at no additional expense to me or refund my credit card. To date, he has not provided nor confirmed either. Given the amount of time spent on this issue and to avoid any further frustration, I no longer wish to do business with this company.Desired Settlement: I would appreciate a full refund to my credit card account in the amount of $265.00. [An "[redacted] Local Deals" voucher purchased for $250.00 [for $500.00 in merchandise] has already been refunded through Amazon.

Business

Response:

hi sir,

I do remember this customer very well, the customer was having trouble paying for the standard blackout honeycomb shades.

top down bottom up cost more and standard shades were ordered as indicated in the invoice. these custom shades are final

sale and we cannot take them back. I offered to split the remake difference with this customer but he refuses to accept this deal.

No where on the invoice anything was mentioned about top down bottom, it only stated the color and black out (b/o) shades.

the offer is still offered I am willing to take half of the expense to remake the shades, but I cannot take the full expense of replacing

shades that I know for a fact was ordered as standard. Please see the signed invoice attached for your review. Again, I am offering

150.00 offer to [redacted] to have the shades remade. Again the customer order standard shades.

[redacted], owner

home blinds of America

Business

Response:

HI,

I would like to put an end to this war of words. the fact is the shades were ordered as standard shades as noted

on the invoice. As I recall this customer did not want to pay the normal retail price for the standard shades much less

for the additional upgrades of top down bottom up which is an additional charge for those features. unfortunately

custom honeycomb shades are not cheap, he should try [redacted], they are even more expensive than us.

plus we came to install his blinds free which is another expense to us which we did for free, but he does not seem

to appreciate that. Again, I am willing to do the three top down bottom up black out shades for only 150.00 to him.

if he rejects this offer, I am sorry I cannot take this loss to remake his shades at my expense. We do our best to please

all our customers and would like to do the same to [redacted]. I hope he would accept this offer because he cannot

get these shades for this price anywhere in this area. feel free to shop around.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Dear [redacted],

I am rejecting this response because: What I ordered and paid for with [redacted] voucher and credit card is not what Home Blinds provided.

At no point during the consultation was I under the impression the blinds to be ordered would not have the top-down/bottom-up feature. [redacted] discussed the two options [corded vs. cordless]. He convinced me that the corded option would, both, allow for the windows to be cleaned without obstruction, and they would not require additional brackets at the bottom. I agreed to the corded option. The order form and the numbers/codes included does not specify either way and, as the customer, I trusted that the blinds would arrive with the option I agreed to.

Additionally, this process has brought to light issues that present further problems for me.

!. [redacted]'s offer and cost to rectify the situation has changed and remains unsatisfactory. 2. The form [redacted] attached to his previous response revealed an error in measurement and would require another visit for correction. 3. On both copies of the forms provided, the cost of installation is listed as $85.00. His most recent claim that installation was free is completely untrue. [Also, the installer was given a gratuity for his trouble.]

My desired outcome posted in this complaint remains and would be greatly appreciated.

Regards,

Review: THE SAID OWNER OF THE COMPANY IS NOT HONORING THE CONTRACT OR GAVE ME THE EXACT PRODUCT I ORDERED. THE COMPANY WAS UNPROFESSIONAL AND REFUSED TO HONOR THE SATISFACTION WARRANTY. THE OWNER REFUSED TO ASSIST ME THE CONSUMER WHO WAS DISSATISFIED WITH THE FINAL PRODUCT. THE OWNER DID NOT INSTALL THE PRODUCT GIVEN CORRECTLY AND REFUSED TO RETURN TO DO SO. I REFUSED TO PAY HIM THE REMAINDER. I ORDERED HALF SHUTTERS AND GOT SHUTTERS SHORTER THAN THAT. I ALSO HAVE TEXT WHERE THE OWNER WAS UNPROFESSIONAL AND BLATANT AND WHOULD LIKE TO INCLUDE IT IN THE VIEWVED DOCUMENTS. I HAVE TEXT WHERE THE OWNER REFUSED TO ASSIST ME AFTER I PLEADED WITH HIM AND WOULD LIKE THAT TO BE VIEWED DOCUMENTS.Desired Settlement: I WOULD LIKE MY MY SHUTTERS REORDERED CORRECTLY AND INSTALLED CORRECTLY BY SOMEONE ELSE.

Business

Response:

HI,

Review: I ordered curtains with [redacted] from HomeBlinds on December 11, 2012 and I wanted them to be installed just before Valentines Day which is February 13, 2013. I called [redacted] one day before the installation date he told me that the fabric I ordered was out of stock. It is amazing that he lets me know after 2 months from my order and one day before may installation date that the product is out of stock. On February 13, 2013 I picked a different fabric [redacted] told me that he will expedite the order and it will be here in 2 weeks. After several phone calls [redacted] delivered the product in 4 weeks and guess what the order was wrong. The curtains did not fit our windows I order each window 2 curtains only one per window came no tie backs and wrong measurement. We have been in business for 40 years an I have never experienced a horror like that. Today is April 25, 2013 and I still don't have my curtain. I paid $2,000.00 deposit back in December 2012 and I still don't have my curtain. Stay away from this company.Desired Settlement: Please pay my deposit back

Business

Response:

hi guys,

I am truly in sypmpathy with [redacted], He did order blinds shades and panels, we installed

the blinds and shades but somehow the manufacturer made an error with the

panels and had to be remade. I am just learning the fabric was out of stock and

took a long time to be remade, no fault of mines nor this customer. However,

we just recently received the remade panels and would like to install the panels

as soon as he gives us ok to come back. I really sympathize with this customer

with the frustration on how long it took for these panels to be remade. Please

convey to him that it was not due to lack of my attention and diligence of this matter.

Anyhow, we do have the panels and would like to go back and complete the panels.

This was a rare case of materials being out of stock and manufacturer delay. I am truly

sorry for this inconvenience it has caused this customer.

thanks

home blinds of America