Home Builders and Remodelers Association of Mahoning Valley

II bought a car from Serra Nissan, days later, woke up and NY car was goneDealership had it towed because they wanted additional $ Applied online for a car, [redacted] the salesman said I was approved and come look at a few cars I was approved for, we choose a car, he said come back the following day to sign paperworkWent back and he said somehow the car was sold but he can get us in another carWe did not want this one sold so we put down $cash deposit down and agreed to pay the rest in days and signed all paperwork and took car homeWe played the diff to insure car and payed registration on the carWe sent text to [redacted] to run our card for the remainder down payment and he did not respondWoke up one morning and the car was goneCalled finance company and was told they never submitted paperworkany paperwork and to call the dealershipSo we did and was then told the approval expired and now we need another $down to get re approvedWe told them no, we want our Mo

I too my car into be services and they damage my bacamera in the process On Friday 09/29/I took my car to be services after my doctors appointmentI request a oil change and tire rotationI was working with the service advisor who sit behind [redacted] He came back and said I would need back breaks and I asked how long would that take he said about and hour and they would give me a courtesy car wash, I said okMy car was ready and I left and went homeI did not do anything that day but go straight, when out town Saturday and nothing Sunday! I did not notice my camera was broken until Monday when I was leaving my friend's house I went straight back to the advisor from Friday and let him know they had damage my camera and it needed to be fixedHe stated that I would have to bring it back, I told I could not I had to go to work the next day so if I am already here why not give me a car to drive and I leave my car theirHe stated he had to

Went in to have engine repaired , supposed to have had a timing change with valve replacements front and rear Total cost was Went in for engine work Timing change and valve replacements to stop oil leak this was done in May of I went back in a few months later do to car rattling and running different I was told it was one of the valves leaking from the rear seal but was told it was a slow leak and it wouldn't hurt anything nor really make a difference Now I called back in June due to the oil leak from the both front and back valves were leaking but was told my warranty was over it only was for months But they could look at it but I would have to pay diagnostic fee Now here it is December and my timing I belt had gone bad again The timing only lasted 1yr and months I spoke with a supervisor at Nissan that informed me that I could bring it back but it's no t under warranty and I would have to get a new one I would like for Nissan to fix my c

I went there to fix my two sensor lights on my vehicle the Service Engine Soon Light and the TPMS sensor lightI told them the SES light has been on for a while and the TPMS light was going on and off, flashing and staying solidThe woman told me it would be $to run diagnostics, I said fine and then later she would tell me it would be $to fix the Air Boot for the SES lightThe SES light is more important so I told them to go ahead but she also told that the reason the TPMS light was acting up is because all sensors on each tire had gone bad and needed to be replacedThe total with tax? $I said that's really expensive and said no, while they were still working I made some calls to some local shops and asked around to find a lower price, and I did, someone to do the same amount of work for $I was happy I could save two hundred dollars so I went over there and showed them my receipt from the Nissan dealer for bucks on the TPMS light and they went to work while I waitedCome to find out just minutes later the tech calls me over shakes my hand, I was confused as to whyThe reason? Get this, the tech says there is nothing wrong with my tire sensors they all checked out and found no problems, they just reset the light and sent me on my wayI was really happy but also extremely angry that Nissan would charge me $for nothing, NOTHING!!!I am never ever going back there again because they so easily lied to my faceDishonesty and lies cost them a customer but something good did come of this, I found a new auto shop who is honest

We traded in a leased vehicle for a purchased vehicle and were not made aware of the policies of returning a leased vehicle, from the dealership
Friday, August 4,
On December 7, 2016, we wanted to trade in our Volkswagen (VW) Jetta which was a lease, because the mileage was about to expire on our vehicle So, the vehicle was turned in with the December payment that was already made on the Volkswagen Jetta
We needed a replacement vehicle for the VW JettaSo, we called Serra VW and asked them if they had any SUV's in about the $10,price range, because our VW Jetta payments were too highThey said they had a Nissan Xterra we could come and look atLong story short, we bought (not leased) the Nissan Xterra, but they did not trade in our VW Jetta for the Nissan Xterra
Our Jetta sat on their lot for about three months before they Serra Volkswagen never contacted Volkswagen corporation and let them know that the car had been returnedWe did not

discrimination because of past history that I paid my due debt for
Ok, I've been dealing with Serra Nissan for awhile.ive bought two vehicles from them no problems whatsoeverHowever, when I went today to co-sign with my momThe loan was approved for her to get the carHowever, the manager did not want to accept my valid drivers license or valid documention that I had to get co-sign forReminding you I've bought vehicles from them in the pastAnd the second one was bought recently with my same valid drivers license that I used to get the second car last year in OctoberAnd bringing up my past experiences I've had in my lifeI feel like there should be an apology and my mom should be able to get the car that she wantedI have nothing to hide, you should have called the police and looked like a fool when they got thereAll of my documentation is VALID

The dealership lied to us about a vehicle being on their lotAlso gathered personal information from us , knowing they didn't even have the vehicle
4-20-my husband did a build your own vehicle request to find dealers that had the Volkswagen Atlas SEL trim in black exterior with beige leather interior.He received a call from the Serra Volkswagen dealership - *** was the lady who contacted my husband and said they could have the exact one on their lot in one hourThat being said we drove an hour to test drive and purchase this vehicle and even got childcare arrangements Once we got there we were scammed into giving personnel information right off as well as letting them make copies of our drivers licenthought this was just so we could test drive the vehicleOnce we had given lots of personal information-pretty much everything about us besides our social security number, which they did ask for but we didn't give -they then inform us they don't even have the ve

I took my daughter there to buy a used car We picked out the car, came to an agreement, was then told the cat needed new rotors and that they would deliver the car on MondayThe car, join test drive, drove great, no lights on, no problemsWhen the car was delivered, the check engine light was on, the car made an awful noise when you cranked it and drove horriblyThe salesman that sold us the car and drove it to my daughter called his manager and they said to take the car to a shop the next morning and they would pay to fix itThe next day they would not get with the other shop to arrange payment and finally told me that the car was sold as is and they would not pay to fix itWe were told the car was under factory warranty but when they decided not to pay for the repairs we called Kia to find out what the warranty covetedWe were then told there was no factory warranty on the carThe dealership refused to right this wrongI posted a review on their fb page to which they replied asking me to call themI did so, was told that since we were told they would fix it that is what they needed to dominutes layer they called me back and said they would not be paying for it as the salesman lied and said he never said they would pay for it only to take it to the shop and they would see about paying for itThese people are dishonest and misreprented the car and the warranty

The dealership fraudulently cashed a deposit check and then refused to promptly refund my money when they failed to live up to their promises
My wife and I went to Serra Volkswagen / Serra Nissan (same general manager, sales manager, and owner) on February to buy a VW Atlas They did not have the exact make, model, and trim that we wanted in stock, but their sales team promised us that they could get the car delivered in a day or two and that they were waiting on a couple of dealers to call them back
In the expectation that they would be successful (because they swore they would be) we left them a check for $10,as a good faith deposit in the event that they were able to arrange a dealer trade and get us our car
Unbeknownst to us at the time, they cashed our check immediately without having a dealer trade even agreed to, much less the car in hand
Two days later when we had heard nothing from the salesman, my wife contacted the bank and found

I too my car into be services and they damage my bacamera in the process
On Friday 09/29/I took my car to be services after my doctors appointmentI request a oil change and tire rotationI was working with the service advisor who sit behind *** *** ***He came back and said I would need back breaks and I asked how long would that take he said about and hour and they would give me a courtesy car wash, I said okMy car was ready and I left and went homeI did not do anything that day but go straight, when out town Saturday and nothing Sunday! I did not notice my camera was broken until Monday when I was leaving my friend's house I went straight back to the advisor from Friday and let him know they had damage my camera and it needed to be fixedHe stated that I would have to bring it back, I told I could not I had to go to work the next day so if I am already here why not give me a car to drive and I leave my car theirHe stated he had to

I purchased a new Nissan Altima SR on July 5th, I was scammed on my rebate and the purchase price of the vehicle
On July 5th, 2016, I went to the dealer ship to purchase a vehicleI originally planned to go to Leesburg Nissan in *** to purchase the vehicle because they had the vehicle on sale for 18,990, but I want to compare prices on the Altima SR and hopefully save myself a trip, so I went thereAlso, the dealership advertised price matchingI was told by Rodney my salesman that they would not be able to give me that exact price, but would come as close as possibleMy salesman was RodneyI was shown initially the Nissan Altima S, but the salesman told me that there was a rebate special of $going on the Altima SR as opposed to the $rebate on the Nissan S, so it would actually be cheaper and more beneficial to purchase the Nissan Altima SR I agreed and we sat down to negotiate pricing on the vehicleHe went off to the finance department and came bac

Promise to rectify NSF that was received when there was an error with financing that was not upheld
The finance manager *** *** at Serra stated that he would hold my $check until 4/4/so that my transaction with another dealership *** would clearHe did not "hold" the check and this caused an issueOnce I spoke with *** on the matter and brought CASH to the office , *** stated he would take care of the check and the NSFThis wasn't doneThe check attempted to clear my account days later and again I spoke with *** and the representative from the check company that is used by SerraMrs *** understood and only asked to speak with someone from the dealership to acknowledge that it was cash in office and *** stated that he wasn't going to speak with her because it wasn't "his problem"I came to the dealership to clear all debt and finalize the down payment and take care of the promised NSF'S and I was told " we can fill your tank", "it's not really o

I bought a used car that was delivered to me with the check engine light on and it running poor even though that is not how I bought it
I just purchased a Kia Rio from Serra Nissan on Saturday 2/10/It was a trade in that they had just gotten a few days agoI am a college student so I needed something safe, reliable, and has good gas mileage*** *** (the salesman) assured me this was the car for me and that it was even under the original warrantyThey promised that it would be $out the door like I told them I had when I called and asked if they had anything in that price range for me to look at (I spoke with *** when I called)After about hours of sitting in the dealership, they finally agreed on the $5,after trying to make me pay $8,even though I told them I could not go over $5,They made me show that my bank account had the $5,before selling it for that price even though I paid $on my debit card and my mom (*** ***) paid $on

Customer Service
On 5/03/my wife took our car to Serra Nissan after her for an oil change upon getting up the next morning on the way to work the next day we realized the car was left apartWe call the dealership and whoever it was because we were giving serval different names was extremely rude.Finally after several attempts the service manager called at first he was nice and later called back and became belligerent and demeaning to me and stated he didn't want to do business any longer with my wife and myself because we had complained and that they were a private company and they could do that.We called the Nissan Corporation and they repeated what he said,which is unheard of to say because a mistake on their part he stated he would give a refund but has yet to refund us of our money.They need to give better customer service training

Went in to have engine repaired , supposed to have had a timing change with valve replacements front and rear Total cost was
Went in for engine work Timing change and valve replacements to stop oil leak this was done in May of I went back in a few months later do to car rattling and running different I was told it was one of the valves leaking from the rear seal but was told it was a slow leak and it wouldn't hurt anything nor really make a difference Now I called back in June due to the oil leak from the both front and back valves were leaking but was told my warranty was over it only was for months But they could look at it but I would have to pay diagnostic fee Now here it is December and my timing I belt had gone bad again The timing only lasted 1yr and months I spoke with a supervisor at Nissan that informed me that I could bring it back but it's no t under warranty and I would have to get a new one I would like for Nissan to fix my c

Serra Nissan received $from my personal checking account for down payment on a car that was not purchased
My son and I went in on June 13, to possibly purchase him a vehicleOur sales person was *** ***There were a couple of questionable things said but at this point not enough for me to not go on with the purchaseOnce we were in the finance manager *** *** office to sign documentation for the car we found that the sales person lied about my income, he put in a different amount from what I told himAt this point the purchase was cancelled, I decided to no longer go forth with buying a car from themOn June 15, when checking my account for some bills that are on automated draft I noticed Serra Nissan had cashed one of the checks I wrote for $for the down paymentI called and spoke with *** *** on June 15, who said to bring proof that the check was cleared and the matter would be resolvedI did just that on that date to only have my i

After viewing a recent copy of my most recent credit reports, I noticed incorrect information listed as a hard inquiry, from your organization
After viewing a recent copy of my most recent credit reports, I noticed incorrect information listed as a hard inquiry, from your organizationI did not in any shape form or fashion authorize, my credit files to be viewed by your organizationI made contact with all three of the major credit bureaus, and they advised me to contact your company directly in order to dispute this misleading information
I am aware of my rights as a consumer, and having an unauthorized hard inquiry listed on my credit file harms my current credit worthinessUnder the provisions of the ***, in order to furnish information on a consumer's credit file, your organization must be able to properly validate this hard inquiryIf you are unable to send me information as stated by law, you must remove this harmful misleading hard inquiry as soon as possible
Afte

My experience with the repair department at Serra Volkswagen was horribleThey had my vehicle right at a month and replaced different parts and my car is still driving the exact same I took it to them They will diagnose your vehicles problem with your checkbook Customer Service is a joke! I would advise anyone to read reviews on this business and not take your car there!!

Falsification of a legal document, to gain a profit
6/23/Enter the dealership to purchase a vehicle with a trade( a versa with a few miles short of miles)While, preparing the final paperwork, I requested, that, the "Gap insurance" as well as, the maintenance plan be removed from the contract***, the finance preparer, became irritatedI was told "that's how the dealership make their money"Later, after, receiving a phone message, from ***, at Serra Nissan requesting, that, the vehicle be re-contracted due to errorsOnce again, visited the dealership and told the account was cappedOn a second visit to resign the contract, than told the account remained capped by errorI later return on 7/15/16, before leaving o-town, on a tripI resign the contract, told everything was the same(I was told the first re-visit that they only wanted to give an additional $for my purchaseI was told by ***, during the 7/15/visit, that, the "Gap Insurance was

We were told during signing that we could purchase Gap insurance through the dealership and at the end they took that offer away
My husband and I traded his vehicle in for a AltimaDuring signing, we stopped signing and asked the finance manager *** does the monthly price include Gap insuranceHe stated that it did not because we had reached the max that *** would allow us to borrowWe then stated that we needed Gap insurance*** then advised us that we could purchase Gap insurance through our personal insurance company or through the dealershipWe then told *** that our company doesn't offer Gap and that we would need to purchase through the dealershipHe said that was fineMy husband then asked if the payment for the Gap and down payment were due on the same day*** said yesMy husband then told *** that he could not afford to pay the down payment and Gap insurance in the same daySo the Sales Manager *** was called into the office and the issue was ex