Home Care Pet Service

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: What they say is only half the truth If they don't advertise then how come I found them on [redacted] First of all they may have come to the house several times after the complaint but the repair was done on one occasion which produced this complaintThey never filled the cracks on more then one occasion because if they did I would multiple repair lines which I do not In fact I have cracks that they did not address We were told at the time of the visit bthe repair was done that the repair would not be noticeable which you can clearly see is not the case And yes it does state on the back of the contract that cement is not guaranteed but for it to crack after only days says to me that the workmanship is lacking As for the patio I never complained about tripping What I was concerned about was the little holes in certain sections of the cement which the salesman couldn't explain & that the finished edges on the patio were extremely rough & that I was concerned about my dogs pads when running & when I walk barefoot so they addressed this on the day of the repair & softened them down The repair was done in September & the original work was done in July so when were these ridges going to fall off as they claim I do not believe I am being unreasonable as they claim Anyone who had spent what I did & received the quality I have would be unsatisfied as well To paint a new stoop is ridiculous & I should not have to worry about the structure if they were to grind it down For them to believe I'm being unreasonable is just them retaliating for this complaint because if they were in my position they would have done the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] ***

Tell us why here.. A & J MASONRY CORP.
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[redacted]  Firs and foremost the New York State Dept. of Consumer Affairs does not require masonry contractors to warranty concrete work. A & J Masonry Corp clearly states this on the front of our contract and # 6 on the back of the contract . Our contract was brought to and approved by the Suffolk County Dept. of Consumer Affairs that being said A & J Masonry Corp. motto is honesty integrity and quality workmanship these words are no printed on a card to make us look good , we live by this words our reputation is everything to us . We do not advertise for work. All of our work comes from referrals and recommendations , we go beyond what the laws and codes require . In this case code for concrete work is 3000PSI or 3500PSI concrete we pore 4000PSI .The stoop is on 16 x 18 deep concrete footing with 5/8 rebar drilled into the foundation to prevent sinking. The patio has 6/6 10/10 wire reinforcement to prevent cracking .What the homeowner failed to state that while we were under no obligation to come back we have go back 3 times to address her concerns.The first time was for the patio .Per code it had a hand troweled finish to make a textured finish this leaves little ridges which fall off with time she was concerned about tripping so we hand grinder them off. The second time we came back were for the small hairline cracks on the top of the stoop we filled them with Quickcrete Crackfiller and blended them as best as we could (as you can see by the pictures). The third time we came she was concerned about the patio and stoop while curing there was a small separation we addressed this with Quickcrete concrete caulking she also voiced concerns that she could see the repair of the cracks on the top of the stoop . I explained to the homeowner there is only so much that can be done to repair concrete that un like wood which has fillers and stains to match the wood grain and colors cement has only gray gave her 2 options: The first was to paint the stoop with RUST-OLEWM RESTORE CONCRETE paint at no charge to her. The second was to grind out the top of the stoop and resurface it but she would have to sign off on this repair because it not the right thing to do and we do not feel it will last . The only reason it was suggested is because she is being so unreasonable we want to end the misery. the pictures clearly show that we did a quality job and that we came back even that we did not have to and addressed her comers We are at a complete loss at how to satisfy her. Your help would be greatly appreciated.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
What they say is only half the truth.  If they don't advertise then how come I found them on [redacted]. First of all they may have come to the house several times after the complaint but the repair was done on one occasion which produced this complaint. They never filled the cracks on more then one occasion because if they did I would multiple repair lines  which I do not.  In fact I have cracks that they did not address.  We were told at the time of the visit b4 the repair was done that the repair would not be noticeable which you can clearly see is not the case.  And yes it does state on the back of the contract that cement is not guaranteed but for it to crack after only 5 days says to me that the workmanship is lacking. 
As for the patio I never complained about tripping.  What I was concerned about was the little holes in certain sections of the cement which the salesman couldn't explain & that the finished edges on the patio were extremely rough & that I was concerned about my dogs pads when running & when I walk barefoot so they addressed this on  the day of the repair & softened them down.  The repair was done in September & the original work was done in July so when were these ridges going to fall off as they claim.
I do not believe I am being unreasonable as they claim.  Anyone who had spent what I did & received the quality I have would be unsatisfied as well.
To paint a new stoop is ridiculous & I should not have to worry about the structure if they were to grind it down.  For them to believe I'm being unreasonable is just them retaliating for this complaint because if they were in my position they would have done the same.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]