Home Center Outlet Reviews (%countItem)
Home Center Outlet Rating
Address: 10500 Alpharetta Hwy, Roswell, Georgia, United States, 30076-1429
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Bought a brand new in-the-box door that swung open to the right from the inside. We got the door that was on display and it swung open to the left.
On 2/8/20 we bought a door from HCO after being advised that we needed a left swing door. (We both separately demonstrated and stated verbally that our then-current door swung open to the to left from inside.) When we go home we realized that we needed a door that would swing open to the right from the inside (we were going from a single door to a double steel door), so we called and switched the door. We were initially told that they didn't have any doors in stock and that we could either wait until the end of the month or get the door on display. We refused the display door and said that we would wait. At that point, a brand new door (in the box) was found at their Kennesaw location.
We made arrangements to get that door and to proceed with the installation. After the installer finished the installation (on 2/19/20) and called me from the basement, I realized that he was given a door that swung open to the left from the inside and that he was also given a display door. (When the installer arrived at the Kennesaw location, he was told that the door was at the Atlanta store the original purchase store and they gave him the display that we had previously refused.
The salesperson (Nick) and the manager both insisted that we got the right door, which we did not ; however they both acknowledged that they erred in giving up the display door. Management agreed to replace the display door with a new door but would not cover the cost of the reinstallation. (We paid $1,000 for the installation and the installer agreed to do the re-install for $600.) I explained that we should not have to pay for the re-installation since they provided us with the wrong door. They refused.
Purchase date: 2/8/20
Installation date: 2/19/20
Cost: $3271.00 (for the door and 2 door handles). The cost for the door was approximately $3000.00
Salesperson:Nick
Manager: Anthony (not certain)
Payment method: American Express
I would like the door replaced for a brand new (in-the-box) door that swings open to the right from the inside and for HCO to cover the cost of the installation of the new/correct door.
Good Morning. This is 100% not what happened. When we first met with Ms. we asked which door swing she would like.. We went over in detail with her on the options. Nick and Ms. together decided she would like a left hand swing. We sold her the left hand swing door. She then went home and called Nick at the store saying she did not want a left hand swing and wanted to exchange it for a right hand. We followed her request and did the exchange that she instructed us to do. After installing the door Ms. changed her mind and said she now wanted to original door we sold her that she exchanged. We do not take back installed products. We made a massive exception and offered to take back the installed door as a courtesy to Ms.. To this point we have been screamed at and threatened by Ms.. We have still offered to make a massive expectation to our store policy and allow her to exchange an installed product due to her changing her mind. She would be responsible for all installation charges with the third party company she used.
We have all receipts showing Ms. changing her mind and us going above and beyond to accommodate her. HCO has operated in good faith the entire time.
__________________________________________
On 2/8/20,
Mrs. and her husband came in to purchase an iron door. After they made their selection I asked did they have a preference in which door would be the primary or active door. They were grateful that I asked that because they didn't even consider that. I then illustrated the swings of the door with an emphasis that we are looking from the outside and they chose a LH swing. I proceeded to finalize the transaction. Around 4:45 pm Mrs. called and said she needed a RH swing. I told her I would call back on Monday to let her know if we had a RH.
On 2/10/20
I called Mrs. upon arrival and let her know that we only had LH swings here and the display, to let me know how she wanted to proceed. She called back on maybe the 13th or 14th to emphasize that she really needed the RH door and that the LH wouldn't work. At this time I called Kennesaw to see if they had the door in a RH swing. Zack from Kennesaw confirmed that they did. I asked him to please tag the door and sent an email to Autumn, Shawn, and you. I called Mrs. to let her know that I had found a RH door and that Anthony would pick it up for install. Iliena exchanged the door and I attached the receipt on the email.
On 2/19/20
Mrs. called and said that the wrong swing door was installed and that it was a display and not crated up. I called Anthony, he sent me a picture showing that it was indeed the RH swing as she requested. But when I spoke back to Mrs. she was very upset saying that she indeed needed a LH door, which I originally sold, it was our fault for the mistake, and that she wasn't paying for a re-install. She stated that if she didn't get the right door installed that she would call her credit card company and have the charges reversed for the cost of the door.
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager's account is inaccurate and both Nick and the manager have decided to not address the fact that 1) we did not get what we asked for and 2) they provided us with a display door after I specifically told them that we did not want a display door and that we wanted a new (in-the-box door)
Everything I wrote in my initial complaint is factual and accurate I did not change my mind after the door was installed. They gave the wrong door to be installed and I realized it after it was installed. (I was downstairs working in my basement while the installer was upstairs installing the door.) Neither Nick or the manager acknowledged that they also gave the installer a display door and not a brand new door, which is what we bought and paid for. If it HCO's policy to not take back installed products, why would they make a "concession" to replace the door if I was the one that made an error and they purportedly gave me the correct door. The manager acknowledged that he would have trouble re-selling a previously installed door but that he would take our door back anyway, because he acknowledged that they erred in giving me the display door.
Furthermore, I never raised my voice nor did I make any threats (other than filing a dispute with my credit card company). Nick initially apologized for the mistake with the display door (also acknowledging that he was not at work that day and that he did not know what happened).
When I finally spoke with the manager, we disagreed with regard to the left hand/right hand situation; he did acknowledge that I was incorrectly given a display door, yet tried to assure that it was the same as a brand new door, BUT offered to replace it with a new door and told me that I would be responsible for the installation of the new door. I told him that I would not pay for the re-installation and we both agreed that we were at an impasse *** we ended the call. He did not raise his voice and I did not raise my voice although it was a tense conversation.
I would prefer that you speak with the owners of the business and not the manager because I would like to believe that they would handle this situation differently and the manager and Nick would be hard-pressed to explain how we should be responsible for the installation costs to correct their mistake.
This is not accurate. We helped the customer select a door and we informed her she needed a left hand door. She bought the left hand door. She then went home and called the store and stated that no she now wanted a right hand door. She requested we exchange the left hand door for a right hand door. Which we did. We have the receipts and video of the purchase and the calls asking for and exchange. She stated she wanted a right hand door. She had a right hand door. We offered to exchange the door since she changed her mind after she did the exchange. The customer has the door installed on her home.
Bought a brand new in-the-box door that swung open to the right from the inside. We got the door that was on display and it swung open to the left.
On 2/8/20 we bought a door from HCO after being advised that we needed a left swing door. (We both separately demonstrated and stated verbally that our then-current door swung open to the to left from inside.) When we go home we realized that we needed a door that would swing open to the right from the inside (we were going from a single door to a double steel door), so we called and switched the door. We were initially told that they didn't have any doors in stock and that we could either wait until the end of the month or get the door on display. We refused the display door and said that we would wait. At that point, a brand new door (in the box) was found at their Kennesaw location.
We made arrangements to get that door and to proceed with the installation. After the installer finished the installation (on 2/19/20) and called me from the basement, I realized that he was given a door that swung open to the left from the inside and that he was also given a display door. (When the installer arrived at the Kennesaw location, he was told that the door was at the Atlanta store the original purchase store and they gave him the display that we had previously refused.
The salesperson (Nick) and the manager both insisted that we got the right door, which we did not ; however they both acknowledged that they erred in giving up the display door. Management agreed to replace the display door with a new door but would not cover the cost of the reinstallation. (We paid $1,000 for the installation and the installer agreed to do the re-install for $600.) I explained that we should not have to pay for the re-installation since they provided us with the wrong door. They refused.
Purchase date: 2/8/20
Installation date: 2/19/20
Cost: $3271.00 (for the door and 2 door handles). The cost for the door was approximately $3000.00
Salesperson:Nick
Manager: Anthony (not certain)
Payment method: American Express
I would like the door replaced for a brand new (in-the-box) door that swings open to the right from the inside and for HCO to cover the cost of the installation of the new/correct door.
Good Morning. This is 100% not what happened. When we first met with Ms. we asked which door swing she would like.. We went over in detail with her on the options. Nick and Ms. together decided she would like a left hand swing. We sold her the left hand swing door. She then went home and called Nick at the store saying she did not want a left hand swing and wanted to exchange it for a right hand. We followed her request and did the exchange that she instructed us to do. After installing the door Ms. changed her mind and said she now wanted to original door we sold her that she exchanged. We do not take back installed products. We made a massive exception and offered to take back the installed door as a courtesy to Ms.. To this point we have been screamed at and threatened by Ms.. We have still offered to make a massive expectation to our store policy and allow her to exchange an installed product due to her changing her mind. She would be responsible for all installation charges with the third party company she used.
We have all receipts showing Ms. changing her mind and us going above and beyond to accommodate her. HCO has operated in good faith the entire time.
__________________________________________
On 2/8/20,
Mrs. and her husband came in to purchase an iron door. After they made their selection I asked did they have a preference in which door would be the primary or active door. They were grateful that I asked that because they didn't even consider that. I then illustrated the swings of the door with an emphasis that we are looking from the outside and they chose a LH swing. I proceeded to finalize the transaction. Around 4:45 pm Mrs. called and said she needed a RH swing. I told her I would call back on Monday to let her know if we had a RH.
On 2/10/20
I called Mrs. upon arrival and let her know that we only had LH swings here and the display, to let me know how she wanted to proceed. She called back on maybe the 13th or 14th to emphasize that she really needed the RH door and that the LH wouldn't work. At this time I called Kennesaw to see if they had the door in a RH swing. Zack from Kennesaw confirmed that they did. I asked him to please tag the door and sent an email to Autumn, Shawn, and you. I called Mrs. to let her know that I had found a RH door and that Anthony would pick it up for install. Iliena exchanged the door and I attached the receipt on the email.
On 2/19/20
Mrs. called and said that the wrong swing door was installed and that it was a display and not crated up. I called Anthony, he sent me a picture showing that it was indeed the RH swing as she requested. But when I spoke back to Mrs. she was very upset saying that she indeed needed a LH door, which I originally sold, it was our fault for the mistake, and that she wasn't paying for a re-install. She stated that if she didn't get the right door installed that she would call her credit card company and have the charges reversed for the cost of the door.
(The consumer indicated he/she DID NOT accept the response from the business.)
The manager's account is inaccurate and both Nick and the manager have decided to not address the fact that 1) we did not get what we asked for and 2) they provided us with a display door after I specifically told them that we did not want a display door and that we wanted a new (in-the-box door)
Everything I wrote in my initial complaint is factual and accurate I did not change my mind after the door was installed. They gave the wrong door to be installed and I realized it after it was installed. (I was downstairs working in my basement while the installer was upstairs installing the door.) Neither Nick or the manager acknowledged that they also gave the installer a display door and not a brand new door, which is what we bought and paid for. If it HCO's policy to not take back installed products, why would they make a "concession" to replace the door if I was the one that made an error and they purportedly gave me the correct door. The manager acknowledged that he would have trouble re-selling a previously installed door but that he would take our door back anyway, because he acknowledged that they erred in giving me the display door.
Furthermore, I never raised my voice nor did I make any threats (other than filing a dispute with my credit card company). Nick initially apologized for the mistake with the display door (also acknowledging that he was not at work that day and that he did not know what happened).
When I finally spoke with the manager, we disagreed with regard to the left hand/right hand situation; he did acknowledge that I was incorrectly given a display door, yet tried to assure that it was the same as a brand new door, BUT offered to replace it with a new door and told me that I would be responsible for the installation of the new door. I told him that I would not pay for the re-installation and we both agreed that we were at an impasse *** we ended the call. He did not raise his voice and I did not raise my voice although it was a tense conversation.
I would prefer that you speak with the owners of the business and not the manager because I would like to believe that they would handle this situation differently and the manager and Nick would be hard-pressed to explain how we should be responsible for the installation costs to correct their mistake.
This is not accurate. We helped the customer select a door and we informed her she needed a left hand door. She bought the left hand door. She then went home and called the store and stated that no she now wanted a right hand door. She requested we exchange the left hand door for a right hand door. Which we did. We have the receipts and video of the purchase and the calls asking for and exchange. She stated she wanted a right hand door. She had a right hand door. We offered to exchange the door since she changed her mind after she did the exchange. The customer has the door installed on her home.
Ordered certain height bathroom cabinets and received the wrong cabinets (height) after being reassured that they were being ordered correctly via email. Contractor installed cabinets that were delivered in boxes and when we got home realized they were the wrong height. We had to uninstall and reinstall which cost us $700.00 and they said they would take care of that cost. Now they are saying that they will not. The packing slip from the manufacturer even says they are the height we ordered, but they were not.
Product_Or_Service: Bathromm Cabinets
Order_Number: 162
Account_Number: sales receipt #
Refund Do not want a store credit because we will not be shopping there again. Want the store to pay the contractor the $700.00 that we were charged for their mistake.
Our designer made a mistake and quoted and ordered and charged the customer for two cabinets 4" shorter than what the customer had requested. We fully stood by the mistake by taking back installed product, delivering the correct product, covering the difference between what the customer paid for and what the customer currently has in their home. We also offered a $150 refund for the delay in timing. Offered free delivery of the correct cabinets and a store credit for $700. At the last time we spoke with Mrs. Gary she verbally attacked us and hung up on us. We have gone above and beyond to compensate for the delay in time. The customer has the product they wanted without having to pay the correct price. We delivered the correct product and pick up the shorter cabinet.
(The consumer indicated he/she DID NOT accept the response from the business.)
The cabinets we paid for were for the correct height of 34" and not 31". The packing slip that came with the cabinets shows this as well. I signed for 34" cabinets per the cabinet manufacturer. Do not want a store credit to a store I will never step foot in again. My wife did not verbally attack anyone but was very disappointed in the fact this company does not care about customer service and standing by their mistake.
Ordered certain height bathroom cabinets and received the wrong cabinets (height) after being reassured that they were being ordered correctly via email. Contractor installed cabinets that were delivered in boxes and when we got home realized they were the wrong height. We had to uninstall and reinstall which cost us $700.00 and they said they would take care of that cost. Now they are saying that they will not. The packing slip from the manufacturer even says they are the height we ordered, but they were not.
Product_Or_Service: Bathromm Cabinets
Order_Number: 162
Account_Number: sales receipt #
Refund Do not want a store credit because we will not be shopping there again. Want the store to pay the contractor the $700.00 that we were charged for their mistake.
Our designer made a mistake and quoted and ordered and charged the customer for two cabinets 4" shorter than what the customer had requested. We fully stood by the mistake by taking back installed product, delivering the correct product, covering the difference between what the customer paid for and what the customer currently has in their home. We also offered a $150 refund for the delay in timing. Offered free delivery of the correct cabinets and a store credit for $700. At the last time we spoke with Mrs. Gary she verbally attacked us and hung up on us. We have gone above and beyond to compensate for the delay in time. The customer has the product they wanted without having to pay the correct price. We delivered the correct product and pick up the shorter cabinet.
(The consumer indicated he/she DID NOT accept the response from the business.)
The cabinets we paid for were for the correct height of 34" and not 31". The packing slip that came with the cabinets shows this as well. I signed for 34" cabinets per the cabinet manufacturer. Do not want a store credit to a store I will never step foot in again. My wife did not verbally attack anyone but was very disappointed in the fact this company does not care about customer service and standing by their mistake.