Home Comfort Heating & Cooling, LLC

Hello [redacted] , I firstly would like to thank you for your purchase of three automobiles at the dealership even though the last one according to you has gone a bit sour Please call the office and asked to speak to the manager is dealing with this complaint and hopefully we can get to a peaceful resolutionPlease note that within six months the Chevrolet sonic was driven aproximately 30,miles We offer service for 24,miles and and while we are going through this part on the contract we have you initial all of the covenants regarding this service We deem that you would be in violation of the agreement if you drive more than miles per month If you simply do not agree with that our recommendation would be to simply not purchase the vehicle Please note that this covenant is inserted in there in order to keep the repair cost down for the rest of our customers, else The prices we charge which are heavily influenced by our repair cost would have to rise With regard to the vehicle being salvaged, this covenant requires a specific signature right at this disclosurePlease note by adding the 30,miles approximately in six months and then re acquiring the vehicle, we have lost money

I have been taking my car here to get fixed and every time I tell them what's wrong with my car they fix other things and say it's something else and I get my car back from them days later I run into another problem ----------> It's a used car and things happen, and much as we try to check them out there are over mechanical components that can all go out when they want to, sometimes they all come at one Either way we are probably the very few dealership that will warranty the car 24,miles pretty much covering most all that has to do with the car driving Also, most of the time we are able to provide the customer a loaner car so they are not inconvenienced That is why we almost do no advertising and rely on customer referralsan I take the car back up there the guy is rude to me an tells me that I need to be great full that I have a vehicle ----------> The person who is writing this is the person who dealt with this customer I have to say that I did lose my cool, I'm not going to say this on a public board but I was rude as the customer violated a very strict rule with regards to loaner cars If she followed the rules we would have no issue, but she is right I did lose my cool and I apologize.today my husband was driving the car the car shut off on him in the middle of a busy intersection I have been having issues with this car for about months now and it seems like these people do not know what they are doing and I am scared this this car might endanger myself or my husband or the people that is around me while I am driving-----------> We have techs at our dealership with all a variety of skills and certifications It was a fuse that went out The car is fixed Again these are used cars and we understand that it can be frustrating, however as illustrated before there are 100's of mechanical components that can go out It's the nature of the business The main point is that we offer a warranty and hold our word to it, while providing the customer a loaner vehicle.We have many customers with issues with their cars, we understand that it is frustrating, however we do take care of our customers, and honor our word I wish they would never break down however, unfortunately we have to live with what the elements in Arizona can do to cars

June I took my impala for service an was giving nissian that only go mph to mph I was thinking it needed gas so I put dollars in the tank I was on freeway an it stall a lil bit to get to home I was out wit friends an it wouldn't cut on about 7:00pm June so it was hot yesterday an I had to call my mother to pick me up to take me get my sister for work I had her house keys an I also used my last tow for the year to get the car to my house an it took them mins to respond to my messages I left I had my car insurance GEICO on the phone I reach out to two numbers I had on my phone while I was on the phone wit my geico insurance at first the wasn't gonna authorize the tow because the GEICO was confuse on who the car belong to I told them both I was not with the car I was headed back to it to pick up my friends where I last drove it at wit my friends they stay there til I got back it was outside thats why I had to leave I'm trying my best to work wit this B&G I place but they keep giving me cars that dont work I talk to manager she told me not to worry she will give me a good descent car I believe her she stated she use the car the day before it was a good running car but thats what they all say an when I get the car it dont work all I do is drive it an it stalls or just dont work please help me to figure this out I'm missing work today june I need a car an have no way of getting to B&g the get another car an they said they would have my car for a week I just want all my money back I told them...before and to let Revdex.com know I dont even want my car back this company can't even fix cars I'm highly upset I'm missing work an its 10:56a.m an the owner having called me back yet called at an text three numbers for them an all they can say is shell call me I'm frustrated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Was told there was no issue with the car I leased-----> They're used cars and we fix what WILL become wrong.Took it to the local firestone and the OBD read that an Osensor was outB and G said they had better OBD readers than anyones and there was NO problem with the carThey still have yet
to repair the car------> All I can say is bring it inI will personally make sure we address thisNextApon trying to insure the vehicle, noticed that the title vin # for the car did NOT match the vin number on the vehicle itselfWho knows where this car came from!?! ThereforeI could NOT insure itWhen I told B and G about this they told me I would have to get the vin number corrected nyself which would cost me out of my own pocket..Tell us why here...-----> Sarah this is Brian typing I talked to you months ago about this There level is about $20, and I said not only would I reimburse you, but we'd credit yourself for the inconvenience The MVD made that error of inverting the and the S and I understand we are ultimately responsible, but they are only human

Before I start writing I want to mention that the car was fixed prior to receiving this message so in no way a Revdex.com complaint made us do this.I bought this car from this dealer in June 13, 2015, and within the first month the air went out I live in a state where the heat is over each day, was
told nothing they could do until Monday air went out on Friday night. --------------> The earliest appointment was on Monday I was told horn would be fixed within two weeks of me taking car home took car in twice fixed it first time went out again within a week--------------> 7/the horn is fixed. It is a used vehicle that is why we offer a warrantyI called back to complain the Manager went off on me very unprofessional to me and my year old son-------------> her son is very nice and pleasant to deal with, and although we can sometime lose our temper this woman wasn't the most professional. Bottom line is her car is fixedWhen we first went in to buy car he was very rude to my son and friend because they wanted to ask questions about the car and were looking out for me--------------> Then why did you buy the car? I called weeks later air went out and I see that they gave me a receipt that I ask for of repairs that were done to car seems that they so called repaired that on 6/2, days before I purchasedI feel that their mechanics are not licensedbecause when I ask was an oil change done on the car he brought me this sticker that said 60,miles bring back, so I knew then something was not right, he just went got a sticker with out even looking at miles on car to see when to bring it back in miles.--------------> We carry many certifications, the car is fixed now.I found out that on my contract it states B & G Auto is who I got my car through and first payment taken stated B&G auto, then when second payment was taken it stated *** *** *** *** when ask who this was they could not tell me and it made me feel uncomfortable who is operating this business and what name and who is the finance company? No where on my contract states this company only B&G Auto, then reading through my contract on another paper it says desert fiance, I'm very confused who should be my finance company who should legally my money be going to, cause no where on my contract does it state American Rental Properties.--------------> Customer should understand that the legal name of an LLC and a DBA doing business as name can be different.Please help me I did not even see this company under Revdex.com, and I'm very upset the Manager was cursed at me and hung up on me and being very unprofessional to say his consumers are not important to him only his employeesPlease help me ----------------> I don't let this woman treat out employee to the break of making them want to cry. She stressed out both girls and one of them was even cryingI want to know what is the operational license and what name is the business under legally and better business practices and if contract is null and void due to proper legal name of business was not disclosed,and my all my money back I paid on this car down payment of plus two payments of and pain and suffering---------> We have all the proper documentation. Bottom line car is fixed, they are used cars, stuff happens

Hi,my name is Brian one of the managers here I apologize for your experience and I will address the issues with our staff I'll give you a call later today

June 21 I took my...

2009 impala for service an was giving 2014 nissian that only go 40 mph to 50 mph I was thinking it needed gas so I put 10 dollars in the tank I was on freeway an it stall a lil bit to get to home I was out wit friends an it wouldn't cut on about 7:00pm June 21 so it was hot yesterday an I had to call my mother to pick me up to take me get my sister for work I had her house keys an I also used my last tow for the year to get the car to my house an it took them 20 mins to respond to my messages I left I had my car insurance GEICO on the phone I reach out to two numbers I had on my phone while I was on the phone wit my geico insurance at first the wasn't gonna authorize the tow because the GEICO was confuse on who the car belong to I told them both I was not with the car I was headed back to it to pick up my friends where I last drove it at wit my friends they stay there til I got back it was 119 outside thats why I had to leave I'm trying my best to work wit this B&G I place but they keep giving me cars that dont work I talk to manager she told me not to worry she will give me a good descent car I believe her she stated she use the car the day before it was a good running car but thats what they all say an when I get the car it dont work all I do is drive it an it stalls or just dont work please help me to figure this out  I'm missing work today june 22 I need a car an have no way of getting to B&g the get another car an they said they would have my car for a week  I just want all my money back I told them...before and to let Revdex.com know I dont even want my car back this company can't even fix cars I'm highly upset I'm missing work an its 10:56a.m an the owner having called me back yet called at 8 an text three numbers for them an all they can say is shell call me I'm frustrated

I have been taking my car here to get fixed and every time I tell them what's wrong with my car they fix other things and say it's something else and I get my car back from them 2 days later I run into another problem ----------> It's a used car and things happen, and much as we try to check...

them out there are over 100 mechanical components that can all go out when they want to, sometimes they all come at one.  Either way we are probably the very few dealership that will warranty the car 24,000 miles pretty much covering most all that has to do with the car driving.  Also, most of the time we are able to provide the customer a loaner car so they are not inconvenienced.  That is why we almost do no advertising and rely on customer referrals. an I take the car back up there the guy is rude to me an tells me that I need to be great full that I have a vehicle.  ----------> The person who is writing this is the person who dealt with this customer.  I have to say that I did lose my cool, I'm not going to say this on a public board but I was rude as the customer violated a very strict rule with regards to loaner cars.  If she followed the rules we would have no issue, but she is right I did lose my cool and I apologize.today my husband was driving the car the car shut off on him in the middle of a busy intersection I have been having issues with this car for about 4 months now and it seems like these people do not know what they are doing and I am scared this this car might endanger myself or my husband or the people that is around me while I am driving-----------> We have 7 techs at our dealership with all a variety of skills and certifications.  It was a fuse that went out.  The car is fixed.   Again these are used cars and we understand that it can be frustrating, however as illustrated before there are 100's of mechanical components that can go out.  It's the nature of the business.  The main point is that we offer a warranty and hold our word to it, while providing the customer a loaner vehicle.We have many customers with issues with their cars, we understand that it is frustrating, however we do take care of our customers, and honor our word.  I wish they would never break down however, unfortunately we have to live with what the elements in Arizona can do to cars.

Hello [redacted], I firstly would like to thank you for your purchase of three automobiles at the dealership even though the last one according to you has gone a bit sour.  Please call the office and asked to speak to the manager is dealing with this complaint and hopefully we can get to a...

peaceful resolution. Please note that within six months the Chevrolet sonic was driven aproximately 30,000 miles.   We offer service for 24,000 miles and and while we are going through this part on the contract we have you initial all of the covenants regarding this service.  We deem that you would be in violation of the agreement if you drive more than 2500 miles per month.  If you simply do not agree with that our recommendation would be to simply not purchase the vehicle   Please note that this covenant is inserted in there in order to keep the repair cost down for the rest of our customers,  else  The prices we charge which are heavily influenced by our repair cost would have to rise.  With regard to the vehicle being salvaged,  this covenant requires a specific signature right at this disclosure. Please note by adding the 30,000 miles approximately in six months and then re acquiring the vehicle, we have lost money.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi,I apologize for your experience, and read what you are saying and something doesn't seem 100% totally correct.  Please call the office and ask for me my name my name is Brian.  We can get you in a loaner car so you are not inconvenienced while we address this.Thank you