Home Comfort Inc

In early February of Home Comfort of Dallas Oregon installed a new Lennox gas fired boiler, model #GWB8-2251E, for residential heat at *** *** *** *** Salem Purchasers and homeowners were *** *** *** and *** ***The proposal stated, among other things, that it would be “installed to code”It wasn’tNo permit was pulled, no inspection was made, and it was not installed up to codeThis can be confirmed by Kevin P*** Chief Boiler Inspector, *** ***@state.or.usAlso, there was no City of Salem backflow permitInstallation cost was $10,On February 26, 2009, Home Comfort made repairs to the boiler they had just installed, costing an additional $1093, making the total cost $11,On December 26, the boiler blew, causing loss of heat as well

March 2,
*** ***, Revdex.com Resolutions ConsultantRevdex.com Northwest
Dear ***,I amwriting in response to the complaint from *** *** (Complaint ID# ***).My goal is to resolve this matter in a friendly and professional manner.Sometime back (I do not have the exact
date), Chief Boiler Inspector Kevin P*** cameto Home Comfort and we had a discussion in regards to this matterI told him that if weneeded to make some changes, we would certainly do thatMrP*** stated that hewould talk to the customer and that I may or may not hear back.*** *** stated that she sent us an e-mail, however we have no record of any e-mailsfrom Ms***During that time period, we were having a problem with our computersystem and were not receiving emails properlyThis problem has since been fixed.Nevertheless, had we received Ms***'s email, we would have respondedilmnediatelyOur customers and their satisfaction are always of the utmost importanceto us.Yesterday I did speak with Chief Boiler Inspector P*** again, as well as StevenM***I also had a nice conversation with the customer, *** ***We will begoing out to evaluate the problem and will decide what is necessary to fix the problem.We plan on being cooperative with all parties involved, and look forward to resolvingthis issue in a timely and positive mannerHome Comfort Inchas been in business foryears and has a great reputation, and we would like to keep it that way

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
 
Home Comfort did a superb job of resolving this issue.