Home Decor Outlet

April 25, [redacted] ***StLouis, MO [redacted] Revdex.com Complaint ID: [redacted] ( [redacted] )Dispute Resolution Department,As per our records, Mr [redacted] visited our StLouis location on April 4, and selected a Home Run Queen Mattress set and paid $via American Express at 1:54pmOn April 18th, the Mattress set was returned in our system for the full amount of $542.31, and applied towards a new Serta mattress set, Kleinmon SPT Queen set, and the customer paid the $differenceWe spoke with the store and the customer’s new mattress set will be supplied to the customer by the end of this week.Sincerely,Customer Service DepartmentHome Décor Outlets

Complaint: [redacted] I am rejecting this response because: They did send me the wrong item I have a letter from the finance company stating I do not owe them anything for the couch I have at least three letters from [redacted] Finance The lease has been cancelled and I am relieved for any future furniture payments and that I am only responsible for any past due amounts which is zero I would like for them pick up the couch and give me the couch I actually picked out Sincerely, [redacted] ***

I worked directly with Mr***He received the piece he picked out in storeHe is now dealing with the finance companyWe have done all that we can

As per our records, Ms*** ***, purchased a Temper Firm Queen Mattress Set, (2) separate lamps, a King Sized Bed-frame, and a 5pc Dining Table Set along with a matching Server on October 2, from our StLouisMO locationCustomer signed a Lease-Purchase Contract with a lender named
Acceptance Now to acquire the merchandiseOn March 24, 2017, Ms*** contacted our Corporate Office Customer Service Dept and notified us of an issue with her Temper Firm Queen MattressWarranty Claim procedure was implemented and Customer Service requested her to fill out a Claim Form along with emailing pictures showing the issue she is experiencingThis email request was sent to Ms*** on March 24, at 2:pm ESTAs of March 30, 2017, we have not received the completed claim form nor pictures showing the area of concernOnce we receive the requested information we can send the Claim to the Manufacturer for approval and issue credit for the customer to use towards a new mattress set

They did send me the wrong item. I have a letter from the finance company stating I do not owe them anything for the couch. I have at
least three letters from *** Finance. The lease has been cancelled and I am relieved for any future furniture payments and that I am only responsible for any past due amounts which is zero. I would like for them pick up the couch and give me the couch I actually picked out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

They called after the received the product and thinking they were missing parts but they were not. They were incorrectly trying to set the bed up. It is a day bed and I explained to them how to set it up. They said they would try to put it together and if they had a problem would call back. We have...

not heard back from this customer.

April 25, 2017[redacted]St. Louis, MO 63123[redacted]Revdex.com Complaint ID: [redacted] ([redacted])Dispute Resolution Department,As per our records, Mr. [redacted] visited our St. Louis location on April 4, 2017 and selected a Home Run Queen Mattress set and paid $542.31 via American...

Express at 1:54pm. On April 18th, the Mattress set was returned in our system for the full amount of $542.31, and applied towards a new Serta mattress set, Kleinmon SPT Queen set, and the customer paid the $108.68 difference. We spoke with the store and the customer’s new mattress set will be supplied to the customer by the end of this week.Sincerely,Customer Service DepartmentHome Décor Outlets

See attached

I would like the same deal that I had with the company, if I agree to pay in 90 days it would be the same as cash.

Complaint: [redacted]
I am rejecting this response because:
They did send me the wrong item.  I have a letter from the finance company stating I do not owe them anything for the couch.  I have at least three letters from [redacted] Finance.  The lease has been cancelled and I am relieved for any future furniture payments and that I am only responsible for any past due amounts which is zero.  I would like for them pick up the couch and give me the couch I actually picked out.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I want them to take the bed back and refund my money.  This is not sleepable material.  No one can even get on this bed with the 12 inch screws holding it up.  I purchased it to sleep on and I cannot do that so I need them to return it and refund my money.
Sincerely,
[redacted]