Complaint: [redacted] I am rejecting this response because: The employee that I was working with, [redacted] ***, sent me several emails from her work, which was home delivery logisticsI will be happy to take my tablet to court and show a judge the emails and let him decide if it is the same companyThe only resolution I will find acceptable is to be reimbursed by Home Delivery Logistics, in the amount of $665.00, which is what I had to pay to have the damaged planks replacedSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Issued ck# XXXXX for $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check was received and the damages paid for
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Not sure what Ms [redacted] is requestingWe have already returned the table to the Décor store over one month agoThe table did not have major damage to it as she is claiming and our furniture tech was able to fix the table to a "like New" condition Neither Ms [redacted] nor the Décor Store have been calling every day as she stated to youThe Décor store has had the table for some time now, so there would be no reason for them to call usShe is upset because we refuse to buy her a new tableWe cannot be purchasing furniture for customers since all we did was make a delivery We have already issued a refund for the delivery charges, so we are not sure what more she wants from us beside a free table that she is demanding Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Revdex.comI made this complaint a month ago, and they just now responded to the complaint, after we got after them many timesThey are flat-out lying that we did not contact them everyday, as we both have detailed record on this They finally returned our table to the Decor Store after "fixing" our brand new table and returning it to the Decor StoreSince the delivery company returned our table, finally, the Decor Store was able to get us a brand new tableThey also, without contacting us to let us know, credited our account the delivery feeI find it extremely unprofessional of a delivery company to deliver a brand new table, damage it, then want to fix it, and present it to you as a"new" tableWe simply wanted what we paid for, an undamaged table Thank you
Complaint: [redacted] I am rejecting this response because: The employee that I was working with, [redacted] ***, sent me several emails from her work, which was home delivery logisticsI will be happy to take my tablet to court and show a judge the emails and let him decide if it is the same companyThe only resolution I will find acceptable is to be reimbursed by Home Delivery Logistics, in the amount of $665.00, which is what I had to pay to have the damaged planks replacedSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ Issued ck# XXXXX for $ Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The check was received and the damages paid for
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Not sure what Ms [redacted] is requestingWe have already returned the table to the Décor store over one month agoThe table did not have major damage to it as she is claiming and our furniture tech was able to fix the table to a "like New" condition Neither Ms [redacted] nor the Décor Store have been calling every day as she stated to youThe Décor store has had the table for some time now, so there would be no reason for them to call usShe is upset because we refuse to buy her a new tableWe cannot be purchasing furniture for customers since all we did was make a delivery We have already issued a refund for the delivery charges, so we are not sure what more she wants from us beside a free table that she is demanding Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Revdex.comI made this complaint a month ago, and they just now responded to the complaint, after we got after them many timesThey are flat-out lying that we did not contact them everyday, as we both have detailed record on this They finally returned our table to the Decor Store after "fixing" our brand new table and returning it to the Decor StoreSince the delivery company returned our table, finally, the Decor Store was able to get us a brand new tableThey also, without contacting us to let us know, credited our account the delivery feeI find it extremely unprofessional of a delivery company to deliver a brand new table, damage it, then want to fix it, and present it to you as a"new" tableWe simply wanted what we paid for, an undamaged table Thank you