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Georgia, serif;">Johana, I am emailing in response to a letter you sent in regards to a complaint from [redacted]. We received her order on 10/23/15 and quoted the store Warehouse 2120 an estimated delivery for the weeks of 11/2 or 11/9. This was only an estimate we can not guarantee delivery dates. On 11/12/15, our office made a courtesy call to the customer and left a message that there would be a delivery delay and as soon as the schedule was made out we would contact her for delivery. On 11/18/15, we called and scheduled the delivery with customer for the date of 11/24/15. Customer received the furniture delivery in full without any problems on 11/24/15. Thanks, April Townsend Home Delivery Service, Inc. 4085 Prosperity Lane Hudson, NC 28638 [redacted]
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Georgia, serif;">Johana, I am emailing in response to a letter you sent in regards to a complaint from [redacted]. We received her order on 10/23/15 and quoted the store Warehouse 2120 an estimated delivery for the weeks of 11/2 or 11/9. This was only an estimate we can not guarantee delivery dates. On 11/12/15, our office made a courtesy call to the customer and left a message that there would be a delivery delay and as soon as the schedule was made out we would contact her for delivery. On 11/18/15, we called and scheduled the delivery with customer for the date of 11/24/15. Customer received the furniture delivery in full without any problems on 11/24/15. Thanks, April Townsend Home Delivery Service, Inc. 4085 Prosperity Lane Hudson, NC 28638 [redacted]