Home Efficiency Assistance Program

To whom this may concern, I have searched our database and was unable to locate this phone numberI have added this number to our do not call list to ensure our organization never calls this number in the future

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

This company calls me several times a day in spite of being asked not to call They claim to be a 'government agency' but I don't believe they are They provide publicly available information and take a part of the consumer's rebate My phone is registered as a 'do not call' line with FCC program but this company keeps calling I do not believe they are a reputable organization because they lie about how they are funded and simply try selling you so they can take your rebate

I used this service last month to replace an old Furnace and AC unitIt didn't cost me anything up front and the high efficiency unit that was installed has lowered my bill to by 53% saving me $every month less than my monthly payment will beThey offered me a program offered by GE with no interest for months which could not have come at a better time since I'm just getting back on my feetI'd like to thank everyone at the Home Efficiency Assistance Program you saved me big time!

We have spoken to [redacted] regarding this incident, and Mr [redacted] was very insistent that he did not damage the premises in any wayHe stated to us that he is a professional and not given to vandalismHe hoped to still conduct business with the owner as well, and damage to a screen would obviously spoil that opportunity As Mr [redacted] 's supervisor, I have placed him on a day probation period, where we will be monitoring his interactions with his clients, to ensure that his character is in keeping with our expectations as a respectable company While we do not have any factual evidence of wrongdoing on our part, we will still be replacing the homeowner's screen for them as a gesture of good will

This woman has us mized up with someone elseWhoever called her is not us or our companyThe phone number the lady is referring to is not associated with our companyNor do we do business in the Los Angeles Area

To whom it may concern,
On July 3rd 2014, *** visited homeowner's home to perform an energy evaluation, upon visit it was discovered that homeowner could benefit from an HVAC upgrade*** proceeded to move homeowner on to the next step in the process of approval when homeowner said he
needed to think about it*** leftHomeowner Wes, called into office that day to complain about his experience with *** and the programI spoke with him personallyHe expressed his concern that he did feel he received a thorough energy inspectionI let him know I would communicate this to ***'s supervisor as well as coach him in this areaWes was also concerned for his personal informationI let him know all homeowner's personal information is handled with care and that we would shred everything that contained his informationWes thanked me for the callI let him know if he had any other concerns to please call me
On July 10th, I opened the Revdex.com complaint and was surprised to read, I then called to *** to ask if there was anything we could do to help or change his view on our company and programHe said there was not and he just wanted to share his experience with others
Thank you.Kind Regards, Angelica Amaya
Program Manager
Home Efficiency Assistance Program
###-###-#### toll free
###-###-#### direct
###-###-#### fax
"What lies behind us and what lies before us are small matters compared to what lies within us."-Ralph Waldo Emerson
This communication, including attachments, is confidential, may be subject to legal privileges, and is intended for the sole use of the addresseeAny use, duplication, disclosure or dissemination of this communication, other than by the addressee, is prohibitedIf you have received this communication in error, please notify the sender immediately and delete or destroy this communication and all copies

Although I do not believe that it was our company that called Mr. ***, I did contact the him and left him a voice mail assuring him that he would not be receiving any calls from our companyI researched Mr. ***'s phone number in our database and I was not able to find a
number that matched the number he providedAlso, in his complaint he mentioned that he spoke to a man on the phone and we don't have any men currently working in our call centerAlthough I do believe that someone called Mr. ***, I don't see how it could have been our companyWe only call homeowners who have expressed interest in having an energy inspection on their home and if Mr. *** has never expressed interest in making his home more energy efficient then we would not have called himOur company takes every precaution to ensure that we only call those who wish to be called, so in order to ensure this we have a system that will block Mr. ***'s phone number from ever being calledEven if he calls in requesting an energy assessment in the future, we will not be able to call himI hope Mr. *** does not receive any more unsolicited phone calls in the future however if he does he can be assured that he won't be receiving the call from our company

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is more than satisfactory to me.
Less than a week after the visit and report to the BBS, this organization responded with care, concern and intentional compassion to my needs in an effort to protect others The inspector even called me personally to apologize, make amends, and ask for grace to be applied I couldn't be more impressed with the organization's care for my request I hope all organizations respond with such care and concern! Not only does this turn my view of them a near full-degrees, I think it's important to know that this company will address said concerns and will only emphasize their "free inspection" as promised
My concern for this report had more to do with protecting others from the uncomfortable feeling I experienced, but to know that when you are honest with a company and they respond with favor, compassion and care (regardless of whether they are looking out for their own feedback), that it is more impressive than how uncomfortable I felt I wholeheartedly recommend this organization for people to trust, but caution you from agreeing to anything on the first home inspection
Thank you for your care and compassion

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This company calls me several times a day in spite of being asked not to call. They claim to be a 'government agency' but I don't believe they are. They provide publicly available information and take a part of the consumer's rebate. My phone is registered as a 'do not call' line with FCC program but this company keeps calling. I do not believe they are a reputable organization because they lie about how they are funded and simply try selling you so they can take your rebate.

This woman has us mized up with someone else. Whoever called her is not us or our company. The phone number the lady is referring to is not associated with our company. Nor do we do business in the Los Angeles Area.

The Home Efficiency Assistance Program is the same company as Syntrol Plumbing, Heating & Air on 2120 March Road, Roseville, CA 95747. Their phone number is 916-772-5813. The company is majority owned by Paul Bianchi III, former owner of Bianchi Plumbing. The sham front Home Efficiency Assistance Program operates an illegal robo dialing system to help promote sales for Syntrol. They try to run a 2 step process to close a home improvement sale. They first attempt to set up an appointment with a Home Efficiency Assistance Program representative for an energy consultation/evaluation. Then that representative will try to qualify the homeowner for bogus discounts to help with energy improvement recommendations. At that point the representative will either refer this to an "engineer" for further evaluation or possibly try to close the sale themselves. The Home Efficiency Assistance Program is ran by Angelica Amaya. If you ever have the misfortune of receiving a bogus robo call, you should contact either Paul or Angelica and complain. As well, here are some helpful links to combat this company and their illegal dealings:

https://www2.cslb.ca.gov/OnlineServices/CheckLicenseII/ComplaintDisclosure.aspx?...⇄

https://complaints.donotcall.gov/complaint/complaintcheck.aspx

To whom this may concern,
I have searched our database and was unable to locate this phone number. I have added this number to our do not call list to ensure our organization never calls this number in the future.

We have spoken to [redacted] regarding this incident, and Mr. [redacted] was very insistent that he did not damage the premises in any way. He stated to us that he is a professional and not...

given to vandalism. He hoped to still conduct business with the owner as well, and damage to a screen would obviously spoil that opportunity.
As Mr. [redacted]'s supervisor, I have placed him on a 30 day probation period, where we will be monitoring his interactions with his clients, to ensure that his character is in keeping with our expectations as a respectable company.
While we do not have any factual evidence of wrongdoing on our part, we will still be replacing the homeowner's screen for them as a gesture of good will.

Review: I feel dirty after letting them "help evaluate my household energy efficiency" with a governmental program. The guy they said would come did not & this guy didn't seem to know why.Evaluate what? He looked at my a/c on the roof and ran a bunch of credit reports (it me) to "see if I qualify" prior to even giving a look around for efficiency. "Seriously, this' deal is unheard of...""Today only ... Let me set you up with an engineer." Ugggh... I feel bad (and was manipulated to do so in a way based on the terse disappearance sans handshake, look in the eye, etc.).Desired Settlement: I'd like to verify that my wife and my identity have not been compromised and have a credit check removed from any credit bureau.

Business

Response:

To whom it may concern,

On July 3rd 2014, [redacted] visited homeowner's home to perform an energy evaluation, upon visit it was discovered that homeowner could benefit from an HVAC upgrade. [redacted] proceeded to move homeowner on to the next step in the process of approval when homeowner said he needed to think about it. [redacted] left. Homeowner Wes, called into office that day to complain about his experience with [redacted] and the program. I spoke with him personally. He expressed his concern that he did feel he received a thorough energy inspection. I let him know I would communicate this to [redacted]'s supervisor as well as coach him in this area. Wes was also concerned for his personal information. I let him know all homeowner's personal information is handled with care and that we would shred everything that contained his information. Wes thanked me for the call. I let him know if he had any other concerns to please call me.

On July 10th, I opened the Revdex.com complaint and was surprised to read, I then called to [redacted] to ask if there was anything we could do to help or change his view on our company and program. He said there was not and he just wanted to share his experience with others.

Thank you.

Kind Regards,

Angelica Amaya

Program Manager

Home Efficiency Assistance Program

###-###-#### toll free

###-###-#### direct

###-###-#### fax

Review: This company has been calling and calling our home off and on for 4 or 5 months. They probably call 2 to 3 times per month. We live in an almost new home (10 years old) and feel no need for any "energy efficiency" inspection yet. Each time they have called, I have selected the "remove number from call list" option, but we continue to keep getting these calls. Oh sure, they try to be tricky by changing their "call from" number. Sometimes it's from an 800 number and sometimes it's not, but each time I have selected the option to "opt out" of call backs. So I got another one today and figured I would try another option. I selected the number 1 prompt to speak to a customer service professional. When I got one on the line, I immediately acted like I was interested and then asked for the name of the company. Then I explained my situation to the person and they came up with all kinds of expected responses. Then I asked for the person's name. Silence, silence and more silence. Then...a dial tone. He had hung up on my rather than be a man and give me his name.Desired Settlement: I just want an end to these calls and would like to see something done to insured that the company adheres to it "do not call pledge" instead of ignoring the request and calling back from different numbers.That's all.

Business

Response:

Although I do not believe that it was our company that called Mr. [redacted], I did contact the him and left him a voice mail assuring him that he would not be receiving any calls from our company. I researched Mr. [redacted]'s phone number in our database and I was not able to find a number that matched the number he provided. Also, in his complaint he mentioned that he spoke to a man on the phone and we don't have any men currently working in our call center. Although I do believe that someone called Mr. [redacted], I don't see how it could have been our company. We only call homeowners who have expressed interest in having an energy inspection on their home and if Mr. [redacted] has never expressed interest in making his home more energy efficient then we would not have called him. Our company takes every precaution to ensure that we only call those who wish to be called, so in order to ensure this we have a system that will block Mr. [redacted]'s phone number from ever being called. Even if he calls in requesting an energy assessment in the future, we will not be able to call him. I hope Mr. [redacted] does not receive any more unsolicited phone calls in the future however if he does he can be assured that he won't be receiving the call from our company.

This company calls me several times a day in spite of being asked not to call. They claim to be a 'government agency' but I don't believe they are. They provide publicly available information and take a part of the consumer's rebate. My phone is registered as a 'do not call' line with FCC program but this company keeps calling. I do not believe they are a reputable organization because they lie about how they are funded and simply try selling you so they can take your rebate.

Review: I received a phone call on my cellular phone at noon, with a recording saying to press 1 to find out how to increase my energy efficiency of my home. At first I thought it was PG&E calling. Then an operator picked up who immediately started asking me questions.I answered a few questions and then I started asking questions. They are "State and Federally funded" they are subcontracting with PG&E and they are a private organization.When I asked what their address was, the operator said "I don't have to tell you" and hung up.I called PG&E because I assumed they gave my phone number, but they insisted they did not share my phone number, and that they knew HEAP is "calling everyone" with this rude practice.This along with the other complaints about them should be reason to never do business with them. It should be illegal to telephone every number, even cellular phones!Desired Settlement: send me a check for $20 for my wasted time receiving the phone call and following up with Revdex.com and PG&E to complain about it, and more importantly, stop "cold-calling" people.

Review: I have recently become disabled, walking, standing,and sleep are almost impossible for me, at this time. For the last three months my phone keeps ringing 2 or 3 times a day everyday. It has been borderline harassment. So Thursday April 24th it happens again, I had finally fallen asleep. So I am upset when I answer. It goes straight to the same recording, so instead of just hanging up I wanted to talk to someone and tell them to stop harassing me. Instead I am connected to a person who tells me that I qualify for federal assistance for my home ie. upgrades and such. well I am all for that. To make a long story short salesman shows up here and tells me that he can do multiple upgrades and since I am over 50 and disabled he can really get me some great rates. Says my hot-water heater is in serious emergency condition, and that he can swing me a killer deal. He comes at me with waiving the down payment and gets me into install and kinds of great add-on, says its only "$72.99" a month for 132 months. Then he gets this important call and has to leave and for me just to sign and he will come back and finish the deal! After he left I realized this guy must be crazy I would be paying for 11years, 72.99 a month comes out to $10,000.00 for a water-heater. I lost my mind. Felt like an it. Just want the calls to stop! that's all!Desired Settlement: Please make their company stop calling me!!!