Home Elegance Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

The customer came into our store and purchased a Full bed,
Full mattress and boxspring on 03/**/15, the total sale price was $She got delivery on 03/**/and signed that "all merchandise was received in good condition". The next time we heard from the customer was on 10/*/when the customer came in with photos on their phone of the broken bedI had the customer e-mail the photos to me, which I forwarded to the Manufacturer "*** ***".I explained to the customer that our "store policy" clearly states that "beds and dining chairs are warrantied for days after receiving" but I would still contact the manufacturer and see if they could assist in any way possible.The manufacturer contacted out store on 10/**/and explained that after viewing the photos, their conclusion is that the bed was not "dry rotted" as the customer claims because it would have fallen apart in less than monthsThe manufacturer deemed that the merchandise was "ill treated" because the damages that was sustained was only to the right side of the bed, also they said if the material was inferior then it would have broken off from either the headboard or the footboard, not both pieces at the same timeHence their final conclusion was that too much weight was applied directly to the right bed rail which resulted in it the bed rail ripping off from both the headboard and foot board while the rail was still attached to the hinges which connect the bed. If needed we have copies of and photos of all the documents and damaged that were mentioned above

Initial Business Response /* (1000, 8, 2015/07/02) */
Contact Name and Title: home elegance furniture
Contact Phone: XXXXXXXXXX
hello there this is home elegance furniture we have delivered *** *** furniture on 06/23/we have his signature
on are invoice so what ever he say its
all lie and if you have any
question

Hi there this red from home elegance responding back for I'd # 12007221 [redacted]  All here complaint is a lie she had seen the washer and dryer and we sold them as is 400 dollar and after 3 weeks she called us and she was complaining that the dryer make a noise and I told here no problem I'll get...

exchanged so we went on another deliver at no charge and replaced it and then a week later she called us and she was like my head bored got cracked my husband didn't know how to assample the bed so I told here no problem I'll order a new one I had to pay for it out bucket and went on second delivery at 0 charge and we assampled the bed for them and I really don't know what's here problem and if you have any further questions feel free to call me [redacted]0 thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Review: I purchased a living room set from Homelegance for my new space. Once, I swiped my credit card and waited from my delivery, everything went downhill. I took a day off for my furniture to arrive... IT NEVER CAME!!! I called to find out what happened, Christian (the sales rep) said that the delivery date was changed. No-one called to let me know, NO apology, NO acknowledgment nor consideration for my time.

All I got was, they can come out next week.

Finally, when my living room set came, I saw that the two back legs on the chase were slanted . The delivery personnel told me that the legs should remain as they looked. I called the store right away, got Christian and he also said that the legs were correct and should not stand straight.

However when I called [redacted], the maker of this living room set, I was informed that I was right and all four legs on the chase should stand straight.

NOW, the legs are wobbly. I've been calling Homelegance furniture in regards to this issue, spoke with Rohn (the service manager) and have been getting nothing but the run around. He tells me that he will take care of the issue, promises to call me back and nothing goes according to plan. I've called this company numerous amount of times and nothing has been done. Once I was promised for the service guy to come and fix my furniture. Guess what!! HE NEVER SHOWED UP!!. No call, No nothing. When I called home elegance to find out what was going on and why the service guy never showed up. The office manager Christine admitted... "It happens"

Up to today, I'm still living with a broken chase and this company fails to honor my warranty.Desired Settlement: Repair

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently purchase a bed for my Daughter, 7 years old at this company, Past 4 months ago, My daughter went on her bed, it then broke causing her to fall. However she was not injured. The wood that make the furniture is Dry Rotten. I went in to this place where I purchase the bed, I show them the broken bed picture on the phone, they gave me a card for the Manager and told me to forward these pictures to the Manager Ronald, and call him I did that. Ronald told me he would call his retailer and send them the pictures that I sent him and he will call me back. 3 days have passed he never called back, I called him, he told me his computer wasn't working dor him to see the Manufactur response, anext 5 days past he called back saying [redacted] Furniture is who I must take up the matter with he cannot help me.Desired Settlement: My daughter have to be sleeping on our bed, we want a next bed not the same dry rotten made material. If we cant have it replaced and delivered we would like a refund for both purchased and delivery, so we can purchase somewhere else.

Business

Response:

The customer came into our store and purchased a Full bed, Full mattress and boxspring on 03/**/15, the total sale price was $450. She got delivery on 03/**/15 and signed that "all merchandise was received in good condition". The next time we heard from the customer was on 10/*/15 when the customer came in with photos on their phone of the broken bed. I had the customer e-mail the photos to me, which I forwarded to the Manufacturer "[redacted]".I explained to the customer that our "store policy" clearly states that "beds and dining chairs are warrantied for 30 days after receiving" but I would still contact the manufacturer and see if they could assist in any way possible.The manufacturer contacted out store on 10/**/15 and explained that after viewing the photos, their conclusion is that the bed was not "dry rotted" as the customer claims because it would have fallen apart in less than 6 months. The manufacturer deemed that the merchandise was "ill treated" because the damages that was sustained was only to the right side of the bed, also they said if the material was inferior then it would have broken off from either the headboard or the footboard, not both pieces at the same time. Hence their final conclusion was that too much weight was applied directly to the right bed rail which resulted in it the bed rail ripping off from both the headboard and foot board while the rail was still attached to the hinges which connect the bed. If needed we have copies of and photos of all the documents and damaged that were mentioned above.

Review: I purchased a full size storage bed for my son. I specifically chose this bed because the mattress lifted up with hydraulics and displayed a tray for storage on the bottom. This was perfect since my son's space is small. After looking at the bed in the showroom the sales person directed me to a poster on the wall with the model number and style. A week later the bed arrived and it did not have the bottom storage bin. Instead, I was looking directly at the floor. I called the company to complain and the manager assured me that he could order the missing component. A week went by and the company sent two workers to take measurement with the promise that they would order the component for build one for me. A month later I still don't have what I purchased. I went into the store last weekend to find out the status. The manager informed me that the company is giving him a hard time and that I ordered the wrong bed even though I chose the one that was in the store room. He proceeded to tell me that I had two choices; 1) he would need to pick up the bed and build the piece or; 2)I could pay an additional $350.00 to get the bed in the show room. Additionally, I purchased a leather couch. I asked the salesperson several times if the couch was leather? The sales man assured me that it was in fact. He went on to explain that the chair was less expensive because the back was fabric. I was fine with that but when the chair arrived I found out that the sides and bottom is fabric as well. This kind of bait and switch practices will not be tolerated.Desired Settlement: I would like to have the storage bedthat I ordered, a leather couch if not, I woud like a refund

Business

Response:

In reply to the complaint on the full size storage bed, the customer was shown a unit on our showroom floor with a retail cost of $899 as well as a unit in a catalog with a retail of $499. [redacted] chose the unit in the catalog. Upon delivery it was noted that the bed did not come with a sealed bottom. We contact the manufacturer and were advised this unit came with an open bottom, hence the $400 price difference. We did come to a resolution with the factory and we now can install a bottom panel for [redacted] within the comfort of his own home.

In regard to the 415 sofa sectional,Ido not understand the customer's complaint. The outer back and outer arms of this series are in fact bonded leather, reducing the overall cost of the sectional. The insides back, inside arms and all seating areas are 100% leather. There is no exposed fabric on this leather sectional.

Please feel free to contact our office with any additional questions.

Best regards,

Business

Response:

In reply to this further complaint, as stated in my prior reply, [redacted] was advised of the price difference of the two units and chose the less expensive unit. We can Install a closed bottom as advised earlier, but we cannot pick up the bed.

In regard to the 415 sofa sectional, also as I stated in my prior response, the outer back and outer arms of this series bonded leather but the Insides back, inside arms and all seating areas are 100% leather. The customer was told this at time of purchase. [redacted] does make a series that is 100% bonded leather, series 448 that comes in a mahogany color way, but the series selected, purchased and shipped is 415 sectional in chocolate. As the item shipped is as described to the customer on the day of purchase, we cannot pick up the sectional.

Please feel free to contact our office with any additional questions.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company is a joke and since they are not willing to accept responsibility for their actions. I will see them in Small Claims Court.

Thanks

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,