Home Employment National

Review: On Wednesday, March 12th, 2014 I purchased a directory from Home Employment National. I was sent a confirmation email with my order number and date of purchase. Said email stated that they would send me an email containing the directory within 48. I still have not received this email. I have sent them three emails asking them about this. I have not received an explanation. I also tried calling the customer service number listed only to find it has been disconnected. The purchase price for the directory was $19.95.Desired Settlement: I would still like to receive the directory, but if I can't get it, I want a refund.

Business

Response:

We originally emailed our directory to [redacted] on 3/14/14, the day of his order. Perhaps he or his computer thought it was junk mail. We have emailed it again just now and given him a full refund also of $19.95. Please remove this complaint from our file if [redacted] is satisfied with this outcome.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,