My husband and I were extremely impressed with your company! The team was professional, polite, and knowledge, capable, friendly, and extremely careful with our belongings! They take pride in their job and this reflects positively on your company! We will definitely use your company again next time we move! We will also give a glowing recommendation anytime someone we know is planning to move! Thanks!
Warning do not ever ever ever ever use this companyThis company is very deceitful and unprofessional! I signed a contract for my belongings to be transported from Chicago, IL to Alabama on November 17, My furniture was to arrive on 11/22/no later than 12/7/I called on 11/27/to follow up on the deliveryI was told by Rosa my belonging were still at the local ware house and they were waiting for a driver who was taking that routeI asked if someone could come back and pick up a piece that was left off the truckI was told they couldn't because the items were over weightI was told I had to pay an additional over what was quoted on a sign contractI continued to call and spoke with Dalia who would never confirm a delivery dateManagers don't call you back and follow upJim, Tyler and Joseph didn't offer any help and supposedly they are ManagersI received a call on 1/6/stating my furniture would arrive on 1/7/FIFTY DAYS LATERI spoke with Joseph who was very rude and threaten if I didn't pay CASH he would call the driver Bill and have him pass my stop and continue on to MississippiThis company should definitely NOT be rated A-
Thanks for your brilliant work! Advanced Moving and Storage Inc was extremely great in every service they provided whether it be the moving, storage or anythingI can likewise let you know that we found no harmed things by any meansMuch thanks!
Initial Business Response / [redacted] (1000, 8, 2014/07/07) */ The Customer stopped payment on the credit card while we had her refund in processWe have not disputed the credit card charge back to ease up on the paperwork involved and the customer should have received her full refund by this time Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Contacted my bank, Still have not received a refund from this companyThey will not return my phone calls or my banks phone callsThey have been completely unhelpful Final Business Response / [redacted] (4000, 20, 2014/08/05) */ We have confirmed with our credit card processing company that the fund were returned to this customer's bank and the transaction was completed on July 11, This information has been provided to the customer as wellWe have done all we can do to assist in the return of this customer's funds
Initial Business Response / [redacted] (1000, 8, 2014/10/08) */ This move was scheduled to start between 9-am on Sunday June 1,We were late arriving to the customer's home by hours due to unavoidable circumstancesThe movers sent to this customer's home were not inexperiencedWhile one of the mover's had just started with our company, he had years previous experience with another moving company and had just moved into our areaThe customer was aware prior to the move taking place that payment was due at the time of delivery in Cash, Cashier's Check or money order and that they would be charged for the actual amount of time the move took to complete based on a hour minimumThe crew collecting at the time of delivery is company policy and we did make sure the customer was aware of this policy both verbally and in writing when the order was placedThe statement that the "management team" routinely under-estimates moves to secure business and then instruct the movers to threaten to place the items in storage is simply not trueEstimates are provided based on inventory reported to us by the customer and then the inventory is sent back to the customer for approval when the service is set upThis customer states they were moving boxes to the front door and then stating the movers were having trouble maneuvering furniture through the houseWe specifically train our movers to begin by loading the first floor in order to clear the area before moving items from the upper levels or basementHaving a clear walkway is importantWe do understand a customer trying to "help" in order to keep their costs down but often this causes the move to take longer as the customer places boxes, etcinto areas which become congested and difficult to move throughWe are sorry this customer was not pleased with their service and are working on processing the claim which was submitted for furniture damage but we cannot refund any of the moving costs
Initial Business Response / [redacted] (1000, 8, 2014/08/30) */ This customer was given an Estimate for a hour move based on a specific inventory and locationThey were sent a booking confirmation which listed the inventory and clearly stated that our time would start upon arrival at the origin location and end when the crew had finished unloading at destinationThe flat truck/travel fee is added at the endThe day before the move was to take place, the customer called and added major pieces of furniture, a very large sofa, refrigerator and a dresser and added an additional stop to the moveIt was explained that this would cause the move to take longer and result in additional chargesThe customer stated this was fineThe crew did not stop for lunch but did make a wrong turn going to the storage unit which had been addedInstead of being a minute drive, it took them minutes to arriveThe full minutes was deducted from the customers bill on the day of the moveThe customer refused to pay any additional charges at the delivery for the extra time and asked that we cancel out the final stop at their homeWe compliedThe move took hours over our original hour estimate and that is all that was collected forAdvanced Moving & Storage has responded to a demand letter in regard to the claim on this move and are trying to resolve the issues the customer has raised Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the answer because the person that wrote the sent the contract was not there with the movers to observe their behaviorI understand that the company may feel obligated to side with the movers, but in this circumstance the information from the movers is not accurateThey did stop to eat and moved exceptionally slow while moving the furniture, along with persisting to move furniture that obviously would not fit out the front door and in the process destroying the custom curtains
Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ [redacted] Il Revdex.com Case#XXXXXXXX Advanced Moving & Storage provided your estimate for your move on June 3rd While we pride ourselves on providing as accurate of an estimate as possible there are a number of unforeseen reasons your move could take longer to complete than estimatedAlso when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could varyEnclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checkedAs for payment for your move, Advanced Moving & Storage charged you exactly for the time we workedThe movers refunded you back $as all the time you paid for in advanced was not usedThere were no charges for any packing labor only for cartons usedEnclosed is a copy of your Bill of lading #XXXXX with the actual chargesAlso as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,refund checkIn the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & StorageWe will also offer you a $credit on any future moving services Regards Advanced Moving & Storage Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund of hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracyI will not use this company again, as their estimates are not reliable
I would like to thank Advance Moving and storage for the move last week, from the minute they arrived they put me at ease and was very reassuring, and took the stress out of an anxious dayI could immediately see that they had everything in hand and had complete confidence they would get everything moved safely and efficientlyLovely guys who again were very reassuring and capable, and treated my possessions with great careThanks for the great service I received and I am more than happy to recommend Advanced Moving and Storage to any one!
When I had to move, I couldn’t get time to pack my furniture so I hired Advanced Moving and Storage to pack heavy furniture in time for the moveThe packers were friendly and worked diligently
This was a very small commercial job, the movers arrived on time, however since they did not follow my directions and call me when they arrived, it took almost minutes to get all four of them back in the same location and through security - strike one! Loading went okay, they got everything on the truck, gave them specific directions and then all headed to the new location They were in front of us on the 1/mile drive over and we watched them miss the turn, then while we waited in the parking lot for them, we watched them drive in circles, passing the address at least twice, wasting another minutes - strike two! They finally made it to the building, we showed them where everything should be unloaded, and as we walked out of the room, two of the young men were whispering - I asked if there was a problem, they replied no, they just had to let their company know that they were going to start unloading So I said, okay, and went to take care of some other business Fifteen minutes later I received a call from another staff member informing me that the movers would not unload the truck, actually would not even unlock the truck unless I came down to the loading dock and paid them immediately WOW - Strike three!!! I told them I did not appreciate their tactics, making me feel like a criminal and holding my belongings hostage They said they were just "grunts" and just did as they were told This company had my credit card number from the required advance deposit, and since it was an hourly job, when they required payment, they charged me more than the anticipated time - they did refund the difference upon completion of the job I've used many moving companies over the years, just never had an experience quite like this one I would not recommend using this very unprofessional moving company, however if you do, make sure you don't let them convince you to write in per pound as repayment amount for anything they damage - you WILL come out on the short end of that stick My advicetry anyone but Advanced Moving & Storage!
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ This customer's delivery has been delayed due to situations unavoidableWe have stayed in contact with the customer and informed them of the delay and provided alternate delivery datesWe have apologized to the customer for the delay and have continued to work on resolving this situationThis customer's delivery is the next one that will be completed by our office and the customer has been made aware of the alternate dates Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseIt is now days past our initial anticipated delivery date of June 23rdAs of this morning there is no anticipated delivery date and the load is still in Chicago Final Business Response / [redacted] (4000, 11, 2014/08/23) */ This Customer's household goods were delivered on Saturday August 16, Our company did provide a delay compensation to the customer as a courtesyWe have had no further communication from the customer
I trusted my move to Advanced Moving and StorageI filled in the contact form on their website and received a call from their office within the hourTheir movers came to my place on time and safely moved my boxes to my apartmentThank you very much
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Advanced Moving & Storage Inchas come to a settlement offer to pay the customerThis claim is considered settled and closed Regards, Claims Department Advanced Moving & Storage Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted $to settle my claim for $1,in damage to my household goods shipped with Advanced because Advanced steadfastly resisted arbitration & it would have cost me way more than $1,to file a lawsuit to force arbitration & there is little likelihood that Advance would have paid an award since Advanced has been duplicitous in dealings with me since the moving contract was signedMy claim is resolved, but not satisfactorilyPlease do post my response on the Revdex.com websiteAdvanced has numerous complaints filed against it at the [redacted] of [redacted] by unsatisfied consumers & an internet search of consumer complaints against Advanced yields many complaints (& sparse praise)Had I known of this complaint history I would not have hired AdvancedOther consumers should have access to my experience with Advanced in determining whether to hire this moverAnd, the Revdex.com should definitely not rate this company at any type of A level
My husband and I were extremely impressed with your company! The team was professional, polite, and knowledge, capable, friendly, and extremely careful with our belongings! They take pride in their job and this reflects positively on your company! We will definitely use your company again next time we move! We will also give a glowing recommendation anytime someone we know is planning to move! Thanks!
Warning do not ever ever ever ever use this companyThis company is very deceitful and unprofessional! I signed a contract for my belongings to be transported from Chicago, IL to Alabama on November 17, My furniture was to arrive on 11/22/no later than 12/7/I called on 11/27/to follow up on the deliveryI was told by Rosa my belonging were still at the local ware house and they were waiting for a driver who was taking that routeI asked if someone could come back and pick up a piece that was left off the truckI was told they couldn't because the items were over weightI was told I had to pay an additional over what was quoted on a sign contractI continued to call and spoke with Dalia who would never confirm a delivery dateManagers don't call you back and follow upJim, Tyler and Joseph didn't offer any help and supposedly they are ManagersI received a call on 1/6/stating my furniture would arrive on 1/7/FIFTY DAYS LATERI spoke with Joseph who was very rude and threaten if I didn't pay CASH he would call the driver Bill and have him pass my stop and continue on to MississippiThis company should definitely NOT be rated A-
Thanks for your brilliant work! Advanced Moving and Storage Inc was extremely great in every service they provided whether it be the moving, storage or anythingI can likewise let you know that we found no harmed things by any meansMuch thanks!
Initial Business Response / [redacted] (1000, 8, 2014/07/07) */ The Customer stopped payment on the credit card while we had her refund in processWe have not disputed the credit card charge back to ease up on the paperwork involved and the customer should have received her full refund by this time Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I Contacted my bank, Still have not received a refund from this companyThey will not return my phone calls or my banks phone callsThey have been completely unhelpful Final Business Response / [redacted] (4000, 20, 2014/08/05) */ We have confirmed with our credit card processing company that the fund were returned to this customer's bank and the transaction was completed on July 11, This information has been provided to the customer as wellWe have done all we can do to assist in the return of this customer's funds
Initial Business Response / [redacted] (1000, 8, 2014/10/08) */ This move was scheduled to start between 9-am on Sunday June 1,We were late arriving to the customer's home by hours due to unavoidable circumstancesThe movers sent to this customer's home were not inexperiencedWhile one of the mover's had just started with our company, he had years previous experience with another moving company and had just moved into our areaThe customer was aware prior to the move taking place that payment was due at the time of delivery in Cash, Cashier's Check or money order and that they would be charged for the actual amount of time the move took to complete based on a hour minimumThe crew collecting at the time of delivery is company policy and we did make sure the customer was aware of this policy both verbally and in writing when the order was placedThe statement that the "management team" routinely under-estimates moves to secure business and then instruct the movers to threaten to place the items in storage is simply not trueEstimates are provided based on inventory reported to us by the customer and then the inventory is sent back to the customer for approval when the service is set upThis customer states they were moving boxes to the front door and then stating the movers were having trouble maneuvering furniture through the houseWe specifically train our movers to begin by loading the first floor in order to clear the area before moving items from the upper levels or basementHaving a clear walkway is importantWe do understand a customer trying to "help" in order to keep their costs down but often this causes the move to take longer as the customer places boxes, etcinto areas which become congested and difficult to move throughWe are sorry this customer was not pleased with their service and are working on processing the claim which was submitted for furniture damage but we cannot refund any of the moving costs
Initial Business Response / [redacted] (1000, 8, 2014/08/30) */ This customer was given an Estimate for a hour move based on a specific inventory and locationThey were sent a booking confirmation which listed the inventory and clearly stated that our time would start upon arrival at the origin location and end when the crew had finished unloading at destinationThe flat truck/travel fee is added at the endThe day before the move was to take place, the customer called and added major pieces of furniture, a very large sofa, refrigerator and a dresser and added an additional stop to the moveIt was explained that this would cause the move to take longer and result in additional chargesThe customer stated this was fineThe crew did not stop for lunch but did make a wrong turn going to the storage unit which had been addedInstead of being a minute drive, it took them minutes to arriveThe full minutes was deducted from the customers bill on the day of the moveThe customer refused to pay any additional charges at the delivery for the extra time and asked that we cancel out the final stop at their homeWe compliedThe move took hours over our original hour estimate and that is all that was collected forAdvanced Moving & Storage has responded to a demand letter in regard to the claim on this move and are trying to resolve the issues the customer has raised Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the answer because the person that wrote the sent the contract was not there with the movers to observe their behaviorI understand that the company may feel obligated to side with the movers, but in this circumstance the information from the movers is not accurateThey did stop to eat and moved exceptionally slow while moving the furniture, along with persisting to move furniture that obviously would not fit out the front door and in the process destroying the custom curtains
Initial Business Response / [redacted] (1000, 5, 2015/07/30) */ [redacted] Il Revdex.com Case#XXXXXXXX Advanced Moving & Storage provided your estimate for your move on June 3rd While we pride ourselves on providing as accurate of an estimate as possible there are a number of unforeseen reasons your move could take longer to complete than estimatedAlso when you scheduled your move it was explained to you by our office move coordinator you worked with in setting up your move that the actual cost of your move could varyEnclosed please see a copy of the document "Move to take longer than the original estimate form signed by you where narrow exits, hallway, or entrances are checkedAs for payment for your move, Advanced Moving & Storage charged you exactly for the time we workedThe movers refunded you back $as all the time you paid for in advanced was not usedThere were no charges for any packing labor only for cartons usedEnclosed is a copy of your Bill of lading #XXXXX with the actual chargesAlso as a customer courtesy and in affect to maintain good customer relations we have enclosed a one hour $125,refund checkIn the future if you find that you are in the need of moving services we hope that you will think of Advanced Moving & StorageWe will also offer you a $credit on any future moving services Regards Advanced Moving & Storage Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the refund of hour, however the company provided an estimate for time required to complete the move that was inaccurate by more than 50%This type of error is unacceptable, I hope that in the furture the company reevaluates their estimation process in an effort to improve accuracyI will not use this company again, as their estimates are not reliable
I would like to thank Advance Moving and storage for the move last week, from the minute they arrived they put me at ease and was very reassuring, and took the stress out of an anxious dayI could immediately see that they had everything in hand and had complete confidence they would get everything moved safely and efficientlyLovely guys who again were very reassuring and capable, and treated my possessions with great careThanks for the great service I received and I am more than happy to recommend Advanced Moving and Storage to any one!
When I had to move, I couldn’t get time to pack my furniture so I hired Advanced Moving and Storage to pack heavy furniture in time for the moveThe packers were friendly and worked diligently
This was a very small commercial job, the movers arrived on time, however since they did not follow my directions and call me when they arrived, it took almost minutes to get all four of them back in the same location and through security - strike one! Loading went okay, they got everything on the truck, gave them specific directions and then all headed to the new location They were in front of us on the 1/mile drive over and we watched them miss the turn, then while we waited in the parking lot for them, we watched them drive in circles, passing the address at least twice, wasting another minutes - strike two! They finally made it to the building, we showed them where everything should be unloaded, and as we walked out of the room, two of the young men were whispering - I asked if there was a problem, they replied no, they just had to let their company know that they were going to start unloading So I said, okay, and went to take care of some other business Fifteen minutes later I received a call from another staff member informing me that the movers would not unload the truck, actually would not even unlock the truck unless I came down to the loading dock and paid them immediately WOW - Strike three!!! I told them I did not appreciate their tactics, making me feel like a criminal and holding my belongings hostage They said they were just "grunts" and just did as they were told This company had my credit card number from the required advance deposit, and since it was an hourly job, when they required payment, they charged me more than the anticipated time - they did refund the difference upon completion of the job I've used many moving companies over the years, just never had an experience quite like this one I would not recommend using this very unprofessional moving company, however if you do, make sure you don't let them convince you to write in per pound as repayment amount for anything they damage - you WILL come out on the short end of that stick My advicetry anyone but Advanced Moving & Storage!
Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ This customer's delivery has been delayed due to situations unavoidableWe have stayed in contact with the customer and informed them of the delay and provided alternate delivery datesWe have apologized to the customer for the delay and have continued to work on resolving this situationThis customer's delivery is the next one that will be completed by our office and the customer has been made aware of the alternate dates Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this responseIt is now days past our initial anticipated delivery date of June 23rdAs of this morning there is no anticipated delivery date and the load is still in Chicago Final Business Response / [redacted] (4000, 11, 2014/08/23) */ This Customer's household goods were delivered on Saturday August 16, Our company did provide a delay compensation to the customer as a courtesyWe have had no further communication from the customer
I trusted my move to Advanced Moving and StorageI filled in the contact form on their website and received a call from their office within the hourTheir movers came to my place on time and safely moved my boxes to my apartmentThank you very much
Advance Moving and Storage helped with our move todayThey were on time, Professional, and quickWould highly recommend to anyone moving!
I hired Advanced Moving and Storage to help me move my furniture and utensils to my new apartmentBest money I ever spent!
Initial Business Response / [redacted] (1000, 5, 2015/08/05) */ Advanced Moving & Storage Inchas come to a settlement offer to pay the customerThis claim is considered settled and closed Regards, Claims Department Advanced Moving & Storage Inc Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accepted $to settle my claim for $1,in damage to my household goods shipped with Advanced because Advanced steadfastly resisted arbitration & it would have cost me way more than $1,to file a lawsuit to force arbitration & there is little likelihood that Advance would have paid an award since Advanced has been duplicitous in dealings with me since the moving contract was signedMy claim is resolved, but not satisfactorilyPlease do post my response on the Revdex.com websiteAdvanced has numerous complaints filed against it at the [redacted] of [redacted] by unsatisfied consumers & an internet search of consumer complaints against Advanced yields many complaints (& sparse praise)Had I known of this complaint history I would not have hired AdvancedOther consumers should have access to my experience with Advanced in determining whether to hire this moverAnd, the Revdex.com should definitely not rate this company at any type of A level