Home Essentials Depot

Complaint: [redacted] I am rejecting this response because:I have called Home Essential Depot each and every day during working hours since 2/26/at the contact number published on the Homeessentialdepot.com website at Each and every time I have call up to this morningI have never received a pick-upI have left a message on their system voice mail with name (paul galello), order number (# [redacted] ) and my phone number ( [redacted] It is now March and phone messages I have left on their phone call center and I have still not received a phone reply or written correspondence for a return authorization to I can return the incorrect merchandiseI dare you to call their phone number during work hoursyou will never get a pick upPlease ask them to call me on my phone to process the return.This is a credit card dispute and we have been responding with return information so we can refund customerplease let us know if you have tracking for the return so we can track it Sincerely, Paul [redacted]

We refunded the customer in full

Order 5327147Delivered On:Tuesday, 01/02/at 11:A.M.https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums= [redacted] Customer reached a day ago Our returns policy is pretty clear https://www.homeessentialsdepot.com/shipping-returnsDue to the fragile nature of particular items, damage can sometimes occur during shippingAlthough we take every precaution to ensure that does not happen, there will always be certain circumstances that are out of our controlWe ask that you please open and inspect your order IMMEDIATELY after it arrives so that we can offer a replacement at no additional charge to youPlease note that any and all damage must be reported within hours upon delivery to ensure a replacement can be sent directly to youWe cannot guarantee a replacement at no charge if damage is reported after this time framedays are related to returns of items in good condition and resealable

This is a credit card dispute and we have been responding with return information so we can refund customerplease let us know if you have tracking for the return so we can track it

Hello, Please provide pictures of the damage to expedite the refund process Thanks[redacted]

We refunded the customer in full.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have called Home Essential Depot each and every day...

during working hours  since 2/26/18 at the contact number published on the Homeessentialdepot.com website at 847.859.9522. Each and every time I have call up to this morning... I have never received a pick-up. I have left a message on their system voice mail with name (paul galello), order number (#[redacted]) and my phone number ([redacted]. It is now March 21 and 26 phone messages I have left on their phone call center and I have still not received a phone reply or written correspondence for a return authorization to I can return the incorrect merchandise. I dare you to call their phone number during work hours... you will never get a pick up. Please ask them to call me on my phone to process the return.This is a credit card dispute and we have been responding with return information so we can refund customerplease let us know if you have tracking for the return so we can track it
Sincerely,
Paul [redacted]

Complaint: [redacted]
I am rejecting this response because:Thanks to the Revdex.com the company finally responded, but with this statement: "We apologized for any inconvenience...

caused. Unfortunately, we are not able to accept this as this was reported 27 days after it was delivered" On their website AND again in their email they say "30 Day Money Back" so, what's the problem? I can get a refund if I'm within 30 days, I reported the problem in 27 days, maybe my math is wrong but I'm well within the 30 day guarantee. Where's my refund?
Sincerely,
[redacted]

Order 5327147Delivered On:Tuesday,  01/02/2018 at 11:27 A.M.https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted]...⇄ reached a day ago Our returns policy is pretty clear https://www.homeessentialsdepot.com/shipping-returnsDue to the fragile nature of particular items, damage can sometimes occur during shipping. Although we take every precaution to ensure that does not happen, there will always be certain circumstances that are out of our control. We ask that you please open and inspect your order IMMEDIATELY after it arrives so that we can offer a replacement at no additional charge to you. Please note that any and all damage must be reported within 24 hours upon delivery to ensure a replacement can be sent directly to you. We cannot guarantee a replacement at no charge if damage is reported after this time frame. 30 days are related to returns of items in good condition and resealable