Home Experts, LLC

I want to thank you for calling me and taking the time to send this email and take my information I wanted to give you the back ground We were contacted by the seller to make repairs to the home that [redacted] and her boyfriend were buying We gave the estimate to the seller for the work asked to be repaired by [redacted] in an inspection response The seller hired us to do all the work on the list which took two days The buyer [redacted] had all the work re inspected and was all approved by her inspector including the chimney repairs that are in question I got a call from [redacted] 's boyfriend that they had a roofer come out and look at a roof leak they had, this was not brought up by there inspector, The roofer they called out said they needed a new roof and flashing Her boyfriend called me and I came over and looked at the chimney and the flashing and I told him it looked fine and I would warranty all my work for two years and it was only required one year by the state and I would look at the invoice for the work to see what we did and were asked to do We installed a new masonry chimney cap and resealed the counter flashing, At the time I was there with him I explained that there was sealant all over the flashing which was previous, that we installed additional to make sure it was sealed and approved by there inspector before closing I have since gone back out and inspected there roof and flashing for free and told them that they do not need a new roof and was noted by two other roofing companies I did tell her that there are two areas where the dormers meet the main part of the roof and that is where she was having animals come in I took pictures and sent them to her I also told her as a gesture of good faith that I am a reputable contractor and integrity that I would make those repairs for freeShe was very thankful and that is it I will forward the emails from her and me about the finished work Please let me know if you need anything else, Thank you for your time Thank you, [redacted] Home Experts [redacted] @aol.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I want to thank you for calling me and taking the time to send this email and take my information.
I wanted to give you the back ground.
We were contacted by the seller to make repairs to the home that [redacted] and her boyfriend were buying.
We gave the estimate to the seller for the work...

asked to be repaired by [redacted] in an inspection response
The seller hired us to do all the work on the list which took two days.
The buyer [redacted] had all the work re inspected and was all approved by her inspector including the chimney repairs that
    are in question.
I got a call from [redacted]'s boyfriend that they had a roofer come out and look at a roof leak they had,  this was not
   brought up by there inspector,  The roofer they called out said they needed a new roof and flashing
Her boyfriend called me and I came over and looked at the chimney and the flashing and I told him it looked fine
    and I would warranty all my work for two years and it was only required one year by the state.
    and I would look at the invoice for the work to see what we did and were asked to do.
    We installed a new masonry chimney cap and resealed the counter flashing,  At the time I was there
     with him I explained that there was sealant all over the flashing which was previous,  that we installed
     additional to make sure it was sealed and approved by there inspector before closing.
I have since gone back out and inspected there roof and flashing for free and told them that
    they do not need a new roof and  was noted by two other roofing companies.  I did tell
    her that there are two areas where the dormers meet the main part of the roof and that is where
    she was having animals come in.  I took pictures and sent them to her.   I also told her as a
    gesture of good faith that I am a reputable contractor and integrity that I would make those
    repairs for free. She was very thankful and that is it.
I will forward the emails from her and me about the finished work
Please let me know if you need anything else,  Thank you for your time
Thank you,
[redacted]
Home Experts
317.289.7560
[redacted]@aol.com