Good morning [redacted],Please find our response to case number [redacted] below:In response to Mrs. [redacted] complaint we state that we are sincerely apologetic for any and all inconveniences the lack of services placed on Mrs. [redacted] and her family. We were in the midst of a restructuring and it was not...
our intention to provide unreliable services to any clients during this time.Mrs. [redacted] case has been successfully restaffed per my assurances to her, and had been so as of the date this complaint was filed.Our new CNA supervisor spoke with Mrs. [redacted] last week and she stated that everything was working out very well with her new aide and that she was pleased with the services being provided.That being said, the issues we were having with the former aide assigned to Mrs. [redacted] case have been addressed with the former supervisor and the new supervisor throughout our restructuring process and the aide is no longer with our organization due to the impact her negligence had on our client.The office staff responsible for her case are also aware of how these kinds of situations should be handled as this particular situation was not handled in the appropriate manner.Again, we apologize to the [redacted] family for the inconviences and are looking forward to working together with our newly placed staff towards a healthy and caring relationship.Warmest Regards,[redacted]Operations OfficerHome First Home Health Care101 Century 21 DriveSuite 210AJacksonville, Florida 32216Office ###-###-#### ext:[redacted]Cell ###-###-####Fax ###-###-####
Good morning [redacted],Please find our response to case number [redacted] below:In response to Mrs. [redacted] complaint we state that we are sincerely apologetic for any and all inconveniences the lack of services placed on Mrs. [redacted] and her family. We were in the midst of a restructuring and it was not...
our intention to provide unreliable services to any clients during this time.Mrs. [redacted] case has been successfully restaffed per my assurances to her, and had been so as of the date this complaint was filed.Our new CNA supervisor spoke with Mrs. [redacted] last week and she stated that everything was working out very well with her new aide and that she was pleased with the services being provided.That being said, the issues we were having with the former aide assigned to Mrs. [redacted] case have been addressed with the former supervisor and the new supervisor throughout our restructuring process and the aide is no longer with our organization due to the impact her negligence had on our client.The office staff responsible for her case are also aware of how these kinds of situations should be handled as this particular situation was not handled in the appropriate manner.Again, we apologize to the [redacted] family for the inconviences and are looking forward to working together with our newly placed staff towards a healthy and caring relationship.Warmest Regards,[redacted]Operations OfficerHome First Home Health Care101 Century 21 DriveSuite 210AJacksonville, Florida 32216Office ###-###-#### ext:[redacted]Cell ###-###-####Fax ###-###-####