We have contacted the customer, [redacted] and have come to a resolutionWe are resolving this flooring installation by doing a complete new installation which includes all new productsWe have already begun the process by removing all of the previously installed flooringWe have reordered replacement flooring, exact same product as before and are waiting for it's arrival at the store so that we can make sure it is delivered and set in the correct rooms, with the flooring boards exposed for an accurate acclimation before we start the installationOur company flooring inspector is overseeing this job from start to finish The job will be completed with the customer's complete satisfactionThe customer knows she can contact us at anytime with questions or concerns
Revdex.com, In regards to the customer's rejection to our response - We understand the customer requesting the receipt and tracking number as proof that this is moving forwardThat is no problemI have attached the receipt from the store that ordered the flooring for us and I will be able to get a tracking number or confirmation number for her on Monday I do believe she has been in contact with [redacted] who is the person overseeing this reinstallation and he did tell me he has ben in contact with the customer and told her about the problem we had in getting this product orderedThere was a misunderstanding with the store and the need for a 'sense of urgency' on this special order flooring, but that has been resolved now and the product is on order The customer may call anytime if she has questions or concernsShe already has ***'s number so I will leave my number as well in case she has a problem getting a hold of *** I hope this is satisfactory to Ms [redacted] at this timeRegards, [redacted] Assistant to the Director of Operations [redacted] ***
We have contacted the customer, [redacted] and have come to a resolutionWe are resolving this flooring installation by doing a complete new installation which includes all new productsWe have already begun the process by removing all of the previously installed flooringWe have reordered replacement flooring, exact same product as before and are waiting for it's arrival at the store so that we can make sure it is delivered and set in the correct rooms, with the flooring boards exposed for an accurate acclimation before we start the installationOur company flooring inspector is overseeing this job from start to finish The job will be completed with the customer's complete satisfactionThe customer knows she can contact us at anytime with questions or concerns
Revdex.com, In regards to the customer's rejection to our response - We understand the customer requesting the receipt and tracking number as proof that this is moving forwardThat is no problemI have attached the receipt from the store that ordered the flooring for us and I will be able to get a tracking number or confirmation number for her on Monday I do believe she has been in contact with [redacted] who is the person overseeing this reinstallation and he did tell me he has ben in contact with the customer and told her about the problem we had in getting this product orderedThere was a misunderstanding with the store and the need for a 'sense of urgency' on this special order flooring, but that has been resolved now and the product is on order The customer may call anytime if she has questions or concernsShe already has ***'s number so I will leave my number as well in case she has a problem getting a hold of *** I hope this is satisfactory to Ms [redacted] at this timeRegards, [redacted] Assistant to the Director of Operations [redacted] ***