Home Furniture Store of Asheville, Inc.

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I have received my refund and my status can change to satisfied.
Regards,
*** ***

To whom it may concern,We have contacted the customer and are working with him to resolve his issue. Thank you,***

American
Council on Exercise
*** ***
Certification
Manager
***@acefitness.org
***
Re: ID #***
Wednesday, June 24,
Dear *** *** ,
The American Council on Exercise (ACE) has
received the above referenced complaint and sincerely regrets any inconvenience
this issue may have causedACE takes complaints very seriously and has reached
out to the customer to address his concerns and provide the best solution
available to resolve the issue as soon as possibleBe assured that it is
important for ACE to provide the best possible customer service and the
organization works diligently to resolve any concerns received from its customers
Our mission at ACE, the largest nonprofit
health and fitness certification provider, is to ensure that people have access
to properly credentialed health and fitness professionals and health coaches, who
are qualified to deliver physical activity, nutrition and behavior-change
programming so they may get active, establish healthy behaviors and live their
most fit lives. ACE delivers on this
commitment to the industry by developing credentialing exams that follow the National
Commission for Certifying Agencies’ (NCCA)
established standards as they relate to test development, test
delivery, test security, test scoring and reporting
ACE’s Credentialing Department functions
independently in its oversight of the organization’s certification activities
and upholds the established policies and procedures in order to maintain the
integrity of all exams that are governed by the NCCA accreditation
standardsThe NCCA standards serve as a benchmark for how organizations are
obligated to conduct certification programs
ACE’s exam candidate handbook is publicly
available on the *** *** which
provides information on what to expect during the exam
Exam Scoring and Passing Criteria
ACE exams are scored according to
procedures accepted by the American Psychological Association, the American
Educational Research Association and the National Council on Measurement in
Education
All test forms for the exam are
built to a standardized test blueprintUsing a test specification ensures that
test forms are comparable in content coverage, that test content is weighted in
accordance with the requirements for competent performance, and that all forms
of the examinations adhere to standards for content validityHowever, the
actual questions for an exam change over timeThis is done to ensure that the
content is up-to-date on the latest health and fitness research, relevant,
practical in application, and to enhance test security
Exam Questions
ACE uses competency-based,
un-biased exams to assess if candidates meet the established level of competency
to earn the specific ACE certificationAll ACE certification exams are
comprised of multiple-choice questions with scored and experimental
questionsThe experimental questions are not included in the candidate’s score
as they are being evaluated to determine if they perform well enough statistically
to be introduced as scored items on a future examOnly the scored
questions count towards the final score that determines if the candidate passes
or fails the examEvery exam question is written in alignment with the exam content
outline and criterion referenced in the ACE manual, linked above, and/or publicly
published industry guidelines
ACE employs
*** *** ***., a third-party testing company, to guarantee that ACE
certifications adhere to a national testing standard
Passing Rates
The first-time candidate passing
rates over the last three years for those based in the US taking the Personal
Trainer program are outlined below:
Calendar
Year
Pass
Rate (%)
74%
71%
70%
ACE Study Tools and Materials
ACE provides dynamic study materials to help
candidates prepare for the examOur goal is to not only prepare candidates to
be successful on the exam but also to provide the candidate with comprehensive
resources to utilize as an ACE-Certified Professional which in turn helps fulfill
the nonprofit’s missionACE develops study materials to help candidates
navigate the course content in a step-by-step, chapter-by-chapter approach that
addresses multiple learning styles Additionally, the ACE Academy Elite program
takes an interactive approach to exam prep through video-led lectures to help
break down complicated topics, lesson quizzes to test your understanding,
progress tracking, two final practice exams and a final exam reviewChapter
lesson quizzes and two 60-question practices exam questions are developed to
help candidates assess their content retention as a study toolIt’s important
to understand that these exact practice questions should not be expected to be
seen on the actual exam as that would not truly test the candidate’s subject knowledge
and problem solving and decision making skills but rather memorization of a
subset of questions
Do not hesitate to contact me directly at ***
if you have any additional questions or concerns in this matter
Sincerely,
*** ***
Certification Manager
American Council on Exercise

To whom it may concern, An ACE representative called and spoke with the customer yesterday and was able to decide upon a resolution that was mutually beneficial for both partiesThe customer’s issue has been resolved Thank you,*** ***Educational Services Supervisor

For
years, the American Council on Exercise (ACE) has provided high-quality study
materials to serve as preparation tools for more than 200,exam candidates
In addition, ACE’s textbooks, study guides, power point presentations, and
practice tests have been implemented by more than academic institutions
over the last years
As part
of our mission to help individuals best prepare for the ACE Certification Exam,
the organization offers complimentary support through the ACE Resource Center
Our study coaches work with individuals over the phone, through online chats,
or via emailThe study coaches answer questions, review practice exams
questions, and provide added explanation and clarification to any educational
content related questions It is the
individual’s responsibility to read the course materials and come equipped with
questions ready for the ACE study coaches to answer
ACE
provides practices tests and quizzes to help candidates access their
understanding of the course materialOf note, ACE does not claim that the
questions on the practice tests or quizzes will be on the actual exam as detailed
in the product description below:
Product Overview
Gauge
your knowledge of the ACE Personal Trainer Certification exam material before
exam day with one (or two) versions of our online practice testBoth versions
incorporate multiple-choice questions that mirror the same level of
difficulty that you’ll experience on the actual examTo make sure candidates
are fully prepared, ACE recommends taking at least one online practice test
about two weeks prior to sittingTo help identify strengths and weaknesses in
specific domains, each version incorporates an interactive score report for
candidates
Please note that the practice exams
are intended to help candidates identify areas in which they need to gain added
understanding of the materialSuccessful completion of the online practice
tests do not guarantee candidates will pass the actual ACE Personal Trainer
Certification exam, as the exam is created to determine if they possesses both
the knowledge and the skills necessary to perform the job
ACE
offers certification both domestically and internationallyAll exam candidates
take the ACE certification exam in the same live proctored format regardless of
locationNo candidate is allowed to take the ACE exam over the internet at
home. All candidates must achieve a
passing score in order to earn the respective credentialACE does not require
any candidate to purchase ACE materials in order to be eligible and sit for the
exam as this would be a violation of the NCCA accreditation standards
There
appears to be a general misunderstanding regarding the difference between an
educational exam and a certification exam in MrKim’s complaintTo offer
additional clarification, during an educational exam the student is typically tested
to determine if they have retained the information that was presented either in
text or lectureWhile there may be some application of what is learned (such
as using a math formula to solve a problem not previously presented), the exam
is not typically focused on skillsDuring a certification exam, which is what
ACE offers, the student is tested to determine if they have the necessary skills
to apply their knowledge of the subject matter to a jobIf the student passes
the certification exam they receive the credential and may then practiceThis
type of certification exam is based on recognizing issues and using the learned
concepts in problem solving and preventative applicationsWhile some
memorization of the subject matter may be tested, the application of the
knowledge is the primary focus of certification exams given the hannature
of the profession
We are
hopeful that our response addresses the rest of the questions and concerns in
this matter. We continue to work with
this customer to try and deliver a satisfactory solution to their concerns
Sincerely,
*** ***Certification Manager
American Council on Exercise

To Whom it May Concern,We have contacted the customer and are working with her on a resolutionThank you,*** ***

To whom it may concern, An ACE representative called and spoke with the customer today and was able to decide upon a resolution that was mutually beneficial for both parties. The customer’s issue has been resolved. Thank you,[redacted]Educational Services Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like to comment that the business does not treat its customers with the respect and professionalism that one would expect of this caliber of business. I would like to be treated with the same professionalism, kindness and respect that ACE teaches its trainers to extend to their clients.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]









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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] good evening good morning good afternooni would accept a full refund. I am not confused on what type of certification this is, I understand you have to learn the material that is presented to better prepare you for the passing of the material retained whether by memorization or knowledge is knowledge regardless the method obtained. so please stop focusing on what type of method it was understood at.I am here to discuss how you teach the material thru the curriculum and then you claim you offer material to the student before the actual certification exam. but lets focus on my problems with your advertised personal fitness certification program... stop selling me your product with your Revdex.com reply = answers.if you review your responses your  pitching your product to me I already bought it so stop the scam please. and lets talk about the issues I am representing before your ace fitness .. been scamming regular people for decades now. unchecked. guess wat the buck stops here. ace.you claim the practice test questions will not be on the certifications exam ? right?   I quote Gauge
your knowledge of the ACE Personal Trainer Certification exam material before
exam day with one (or two) versions of our online practice test. Both versions
incorporate 60 multiple-choice questions that mirror the same level of
difficulty that you’ll experience on the actual exam. To make sure candidates
are fully prepared, ACE recommends taking at least one online practice test
about two weeks prior to sitting. To help identify strengths and weaknesses in
specific domains, each version incorporates an interactive score report for
candidates.
I have questions here. my problem is 1. , "one or two versions of our online practice test . both versions incorporate 60 multiple-choice questions that mirror the same level of difficulty that your eperience on the actual exam to make sure the candidates are fulll prepared. " how is this a practice test if no questions are in the actual certification exam? but here you claim they mirror in difficulty but not in  material? then how is it a mirror? do you understand the actual word mirror its replica , same? but u also said to me in these replys "the practice test questions or not in the actual certification exam" ? so how is it mirror?  and a practice test of the actual certification exam ? that's false right out the gate.....and how is this a practice test  that make sure the candidates are fullly prepared ? if the questions are not on the actual certifications exam? so again your claim its a practice test is false claim.  since u also claim these practice questions are not on the actual certification exam.   I get it okay about its understanding the material to better teach and prepare the individual to educate the public in personal fitness and healthy living thru fitness and regular exercise.  also if you claim your material you represented in books and online practice quizzes and lecture are  taught  but its not in any quiz questions? then how are we suppose to learn it? is what I am saying and you just claim that its my final responsibility to prepare? but you didnt correctly prepare us because again you claim its a practice test two versions. but its not a practice test if the questions are not present in the actual certification exam see...mygoodness why cant you see that..also I said release my email exchanges with me and the chat sessions with me and also my actual certification exam and results made public to better understand the con..also we want to see the actual buy of retest bought by the public. stop selling us your product with your reply. okay focus on my issues presented .. about why its called practice test if no questions is in the actual certifications exam and why its a mirror to the exam in difficulty? but someone can ace both practice exams and still fail?i recall in one chat session the person she and he as they requested to address them as said if you can ace these two practice test then you have no problem passing the actual certification. but my reply was we both know the actual certifications exam questions are not on these practice exam.bottom line are you gona give me my refund or not? that is the only answer I care about..if refund is not given than no deal or resolution  has been met..and I will seek government agency to further my complaint of false advertisement and poor preparation of students thru inconsistent teaching of material to actual certification exam.. on purpose to fail the student so they purchase another test voucher.how are you able to send international students to a designated testing site? oversees?and if not third party testing site is bought then how is the certification exam executed ? thank you for your time Revdex.com and ace GOD is final judge.  I welcome HIS judgement. [redacted]ps I understand I have to gain the material. but your poor methods and inconsistencies of actual curriculum to certification exam. its a scam to fail the student so they purchase another test voucher. audit the retake test vouchers irs...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com thank you so much for your time. I would just like to point out the very essence of why I have requested an investigation to the fraud 1. misleading students with false promises of support in tools thru personal tutor sessions and chat sessions. also misleading students to study something that is not in the certification exam.2. also the very response of my claim has been admitted by ace fraud business practices in their reply please see last paragraph after the description of the curriculum is explained and please see, I quote part of really has brought me to cause this complaint"It's important to understand that these practice questions should not be expected to be seen on the actual exam as that would not truly test the candidate's subject to knowledge and problem solving and decision making skills but rather memorization of a subset of questions" false advertising is what this practice test is,  ace claims these two 60/60 questions practice test as certifications practice tests. why?  would they be callled "certification practice tests" if none of the questions are not on the certification test? see fraud or mis advertisement herealso I would like to point out. every time you read something and study it for a test its some form of memorization and ace claims they do not want that to occur. meaning consistency in the curriculum is something we do not want you to see in our curriculum.3. also I would like to point out something I have not pointed out in my complain. is the inconsistencies of the delivery of material to all students. curriculum should be distributed to all students equally not bias to geographic location. it was noted to me that international students have also purchased the certification. if so how do they implement the test to international students? meaning if they don't required the international students to go to a designated testing site but require the domestic student in u.s go to a designated testing site. would violate the equal opportunity practices. meaning how can ace allow certification test for international student to be taken over the internet at home where we u.s students go to a designated testing location?  is that inconsistency allowed ? im sure it is for a certain fee.  please investigate how international students are tested compared to domestic u.s students. I would like a full refund and if not obtained will go to other agencies provided to me for fraud investigation and mis advertisement leading practices.I would like also to see all real reports of all applicants purchasing the test voucher, is the only way we will be able to fully know the complexity of the fraud thru the re- test vouchers. so I request an audit of the actual purchases of the retake test vouchers. any other form of evidence would not be sufficient for following the money or purchases is a real and factual practice of understanding the real first time passing statistics. I would like all email exchanges, chat sessions, and my certification test along  with results  to be released and made public to better understand the fraud. I can almost assure you they will not be released Revdex.com. it contains too much evidence. if your protecting my privacy I ask please release the content ace.I recommend a full audit in the purchases of retake test vouchers....thank you for your time once again it is my pleasure to bring the truth to light that is all I seek thru my complaint. for I do not wish to see san diego residents and any other person around the world get bamboozled. sincerely [redacted]