Home Grown Outdoor Finishes, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The quote had a total at the bottom of it of $It is not my job to audit the quote I am given by the business to ensure it is correctI did not "misread" the quoteI simply looked at the bottom line figure and took it as accurateHe is the "professional" who should be providing me with accurate information I did not "smear" him or become enragedI simply posted a single review ok their [redacted] page which described the experience I am havingI believe that is the purpose for reviews, to let other customers know of your experience with a business The business owner continues to blatantly lie and change the discussions that took place to fit his agendaWhy would any business offer to pay half of an "owed balance" if they were not at fault"? Well, it's because as he stated on the phone to me, because he was rushing through the quote and messed up by forgetting to put the hours figure in the total column which would have corrected the total balance at the bottom to the actual amount he was going to chargeIn my opinion this was a blatant bait and switch attempt to obtain the job because I told him I was looking for the job to be done between 300-dollarsConveniently the quote comes in at $and then once he job is done the bill is for over 500$The bottom line is I already paid him the $he quoted me and he will not be receiving a penny more from me under any circumstanceAttached is a copy of the quote Regards, [redacted] ***

To whom it may concern.I am responding to the claim that was submitted on 6/6/at 1:51pm with an ID # of [redacted] .The customer misread the quote for which he thought was $ On this quote, I did put that it was estimated at men, hours and the quote had our hourly rate of $38.00/hr When the customer received the bill it had all hours billed and he said that he wasn't expecting this I apologized for his confusion of misreading the quote and allowed him to pay what he thought was $and asked him to pay the rest when he could he could We also offered to split the amount, over what he thought the invoice was going to be, in half so that it might soften the blow He said that this wasn't necessary and he would pay the amount as he got the money months passed and we didn't hear another word from him We also didn't pursue him as he told us that he would pay when he could At months we re-sent the invoice to him with no late fees or interest added to the bill We then called him to ask what his game plan was to pay the bill as he agreed to do At this point in time he became enraged and proceeded to smear our name all over [redacted] and now the Revdex.com He says that we are harassing him with phone calls and emails There has been re-mail of the invoice and phone call to date We feel that we have been very lenient with him, as he still owes us money for the work that we performed months ago We aren't sure what to do at this point as we have been less than harassing but at the same time he does owe the money Thank you for your time,Trent D [redacted] PresidentHome Grown Outdoor Finishes, Inc[redacted] *Elizabethtown, PA ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:The quote had a total at the bottom of it of $It is not my job to audit the quote I am given by the business to ensure it is correctI did not "misread" the quoteI simply looked at the bottom line figure and took it as accurateHe is the "professional" who should be providing me with accurate information. I did not "smear" him or become enragedI simply posted a single review ok their *** page which described the experience I am havingI believe that is the purpose for reviews, to let other customers know of your experience with a business. The business owner continues to blatantly lie and change the discussions that took place to fit his agendaWhy would any business offer to pay half of an "owed balance" if they were not at fault"? Well, it's because as he stated on the phone to me, because he was rushing through the quote and messed up by forgetting to put the hours figure in the total column which would have corrected the total balance at the bottom to the actual amount he was going to charge.In my opinion this was a blatant bait and switch attempt to obtain the job because I told him I was looking for the job to be done between 300-dollarsConveniently the quote comes in at $and then once he job is done the bill is for over 500$The bottom line is I already paid him the $he quoted me and he will not be receiving a penny more from me under any circumstanceAttached is a copy of the quote
Regards,
*** ***

Our policy is that we will do a patio design for the customer to review at our shop for free If they want to purchase the design they may do so for $ At this point we will email copies of the design as well as 3D images and so forth They can then do what they wish with our
design as they have purchased the rights If they move forward with the job the $gets credited towards the project.In this case, the customer purchased the rights to the design and after re-designs and tweaks to the design (all at no charge) the customer decided that she did not want to move forward with the project She then contacted us this spring for a completely different project and she did not understand why her $did not go towards this completely different project She received multiple designs and concepts for her $and she was the one that never moved forward with the project and this is why we have not started any work yet.If she ever decided that she wanted to move forward with that project that was designed she would receive that $credit towards that project However, this isn't a $credit to be used on just any project as we spent hundreds of hours designing for what she had originally asked for.Please let us know if there is anything else that we can explain

To whom it may concernI am responding to the claim that was submitted on 6/6/at 1:51pm with an ID # of ***The customer misread the quote for which he thought was $ On this quote, I did put that it was estimated at men, hours
and the quote had our hourly rate of $38.00/hr When the customer received the bill it had all hours billed and he said that he wasn't expecting this I apologized for his confusion of misreading the quote and allowed him to pay what he thought was $and asked him to pay the rest when he could he could We also offered to split the amount, over what he thought the invoice was going to be, in half so that it might soften the blow He said that this wasn't necessary and he would pay the amount as he got the money months passed and we didn't hear another word from him We also didn't pursue him as he told us that he would pay when he could At months we re-sent the invoice to him with no late fees or interest added to the bill We then called him to ask what his game plan was to pay the bill as he agreed to do At this point in time he became enraged and proceeded to smear our name all over *** and now the Revdex.com He says that we are harassing him with phone calls and emails There has been re-mail of the invoice and phone call to date We feel that we have been very lenient with him, as he still owes us money for the work that we performed months ago We aren't sure what to do at this point as we have been less than harassing but at the same time he does owe the money
Thank you for your time,
Trent D***
President
Home Grown Outdoor Finishes, Inc*** *** *** ***
*** *
Elizabethtown, PA ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The quote had a total at the bottom of it of $350. It is not my job to audit the quote I am given by the business to ensure it is correct. I did not "misread" the quote. I simply looked at the bottom line figure and took it as accurate. He is the "professional" who should be providing me with accurate information. 
I did not "smear" him or become enraged. I simply posted a single review ok their [redacted] page which described the experience I am having. I believe that is the purpose for reviews, to let other customers know of your experience with a business. 
The business owner continues to blatantly lie and change the discussions that took place to fit his agenda. Why would any business offer to pay half of an "owed balance" if they were not at fault"? Well, it's because as he stated on the phone to me, because he was rushing through the quote and messed up by forgetting to put the hours figure in the total column which would have corrected the total balance at the bottom to the actual amount he was going to charge.
In my opinion this was a blatant bait and switch attempt to obtain the job because I told him I was looking for the job to be done between 300-400 dollars. Conveniently the quote comes in at $350 and then once he job is done the bill is for over 500$. The bottom line is I already paid him the $350 he quoted me and he will not be receiving a penny more from me under any circumstance. Attached is a copy of the quote.
Regards,
[redacted]

To whom it may concern.I am responding to the claim that was submitted on 6/6/15 at 1:51pm with an ID # of [redacted].The customer misread the quote for which he thought was $350.00.  On this quote, I did put that it was estimated at 2 men, 6 hours and the quote had our hourly rate of $38.00/hr....

 When the customer received the bill it had all 6 hours billed and he said that he wasn't expecting this.  I apologized for his confusion of misreading the quote and allowed him to pay what he thought was $350.00 and asked him to pay the rest when he could he could.  We also offered to split the amount, over what he thought the invoice was going to be, in half so that it might soften the blow.   He said that this wasn't necessary and he would pay the amount as he got the money.  9 months passed and we didn't hear another word from him.  We also didn't pursue him as he told us that he would pay when he could.  At 9 months we re-sent the invoice to him with no late fees or interest added to the bill.  We then called him to ask what his game plan was to pay the bill as he agreed to do.  At this point in time he became enraged and proceeded to smear our name all over [redacted] and now the Revdex.com.  He says that we are harassing him with phone calls and emails.  There has been 1 re-mail of the invoice and 1 phone call to date.  We feel that we have been very lenient with him, as he still owes us money for the work that we performed months ago.  We aren't sure what to do at this point as we have been less than harassing but at the same time he does owe the money.  Thank you for your time,Trent D[redacted]PresidentHome Grown Outdoor Finishes, Inc.[redacted]Elizabethtown, PA [redacted]