Home Guard Pest Control Inc

We removed all early termination feesAll we ask is that the customer pay for services rendered. After the initial service was done, we went out for the first regular service as was stated on the contractNot only did the customer accept the service, but then requested a follow up service
that was covered by warrantee.Those services were requested, and therefore we believe that we should be paid for them.We are allowing the customer to cancel early, without fees.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHomeguard is engaging in disreputable practices and they should not be allowed to continueNowhere in their response did they address the issue that someone in their office forged my signature on a ContractThey tried to collect monies off of that forged signature, and have now sent the account to a collection agency to force me to pay or ruin my CreditI am an senior citizen and I live aloneI simply wanted to take advantage of a promotion they were advertising for $Maybe some people sign up for quarterly treatments but I NEVER ordered any ongoing quarterly sprayingsAnd now they are trying to collect for a service not ordered and a termination fee for a contract I never signedI was shocked when they contacted me for a $payment four months after their visit to my houseI told them I had already paid the $for the treatment and they told me yes but I had signed up for Continuing treatments every three monthsThey told me I had signed a contractI knew this was a lieI asked them to send me a copy of the "signed" Contract because I knew it didn't existIn the mail I received a copy of a Contract where someone had obviously forged my signatureIt was not even closeI called them back since someone in their office had Committed a felony! They agreed to cancel the contract and reversed the $early termination fee but they failed to reverse the treatment fee of $plus a $late feeMy son called to have this reversed as well but the manager was rude, belligerent and hung up on my sonEven though they stated to the Revdex.com that they had "removed all early termination fees", this is another lieThe Company sent my account to a collection agencyThe collection agency is trying to Collect both the $and the $early term feeI continue to pursue this matter with the appropriate authorities because I don't believe I am the only senior citizen that this company has forged their signature on a contract for unwanted servicesThankfully I have family who can help me in this matter but others do notI DO NOT owe any of this money and their Comment that payment is valid because services were performed is iudicrous on a forged contract
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Homeguard is engaging in disreputable practices and they should not be allowed to continueNowhere in their response did they address the issue that someone in their office forged my signature on a ContractThey tried to collect monies off of that forged signature, and have now sent the account to a collection agency to force me to pay or ruin my Credit.I am an senior citizen and I live aloneI simply wanted to take advantage of a promotion they were advertising for $Maybe some people sign up for quarterly treatments but I NEVER ordered any ongoing quarterly sprayingsAnd now they are trying to collect for a service not ordered and a termination fee for a contract I never signed.I was shocked when they contacted me for a $payment four months after their visit to my houseI told them I had already paid the $for the treatment and they told me yes but I had signed up for Continuing treatments every three monthsThey told me I had signed a contractI knew this was a lieI asked them to send me a copy of the "signed" Contract because I knew it didn't existIn the mail I received a copy of a Contract where someone had obviously forged my signatureIt was not even closeI called them back since someone in their office had Committed a felony! They agreed to cancel the contract and reversed the $early termination fee but they failed to reverse the treatment fee of $plus a $late feeMy son called to have this reversed as well but the manager was rude, belligerent and hung up on my sonEven though they stated to the Revdex.com that they had "removed all early termination fees", this is another lieThe Company sent my account to a collection agencyThe collection agency is trying to Collect both the $and the $early term fee.I continue to pursue this matter with the appropriate authorities because I don't believe I am the only senior citizen that this company has forged their signature on a contract for unwanted servicesThankfully I have family who can help me in this matter but others do notI DO NOT owe any of this money and their Comment that payment is valid because services were performed is iudicrous on a forged contract
Regards,
*** ***

Once a contract is signed the customer receives an email copy of the signed contractMrs*** has responded to each email sent to her with the email we have on fileShe was provided a copy of the contract numerous time via email with our employee Genesis was communicating back in fourth with the customer in attempt to explain why she still had a past due balance

We are only seeking to be paid for work that was ordered, and completedWe are waiving all termination fees, and canceling the contract for any future workNot only did we do the regular service, but we were contacted for another visit, and we did that work as warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not agree to a year contract, only to the service for September through December. I have attached the pages email that I received, I did not see nor receive pages of the contract until the attachment on this message. Accordingly, from the pink or hard copy of the agreement that I received that day, clearly, there is no signature agreeing to a year contract. The welcome email that I receive contained pages and there is no 4th or 5th page, nor a signature page to show that I agreed. Clearly, too, the business specifically charges $89/quarter They received a promotional or discounted payment of $on August for one (1) service on September. The 2nd and last service was done on December, which they also received a payment in the amount of $89. I responded to their emails and attached all copies of the payments or checks to show them that they received payment. When they scheduled the December service and told me that there was a payment due, I handed the $payment immediately after the service. No one explained that they are billing us for the September service until the email from Genesis. As far as we know, the $paid for the service on September on a promotional/discounted rate of $49.00. Had we been told that there was a $sfee, $for September and $for December and a year contract, we would have declined service. The door-to-door selling as we all know, is not easy, a hard sell, so to attract homeowners, voluntary or involuntary non-disclosures could happen, hidden costs and charges that most consumers may not be aware of upfront until these businesses start to bill or collect
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the notes provided by the company, it's states that one attempt was made to contact us regarding our question on the account Our phones number on file as indicated by their records have not been changed since 2008, and have never been disconnected They also have a valid email listed No additional attempts were made to contact us, they also failed to show where my husband called to cancel the service due to our extreme dissatisfaction with the retreat While I do appreciate the offer to retreat the are if we are not satisfied, that requires the homeowner to take multiple days off of work in order to allow access to the property, which creates an undue hardship In order to satisfy this complaint, a refund of the $paid to the collection agency will be the only acceptable response
Regards,
*** ***

We are only seeking to be paid for work that was ordered, and completed. We are waiving all termination fees, and canceling the contract for any future work.Not only did we do the regular service, but we were contacted for another visit, and we did that work as warranty.

Customer signed the agreement that outlines that we would go out a month later to do their first quarterly service a month after their initial. Their initial was priced at $49 at a promotional discount (full service value $150). The first quarterly service was scheduled in September for $89. We did...

not receive payment for that service. Customer then called in December because she needed a re-service, but was told that she needed to pay her past due balance for the service done in September and she said she would have a check ready for the technician, which was collected by out technician. Customer was due for there quarterly service in December as stated in the contract which was never paid for after multiple attempts to contact her. Lastly she was sent to our collections agency with her past due of $89 and a cancellation fee of $100. The cancellation fee should be $100 plus a reimbursement of any promotional discounts given on the initial service. A regular priced initial is $150 and so her discount was $101, therefore her cancellation fee should really be $201 but we have waived it to $101. Customer's final amount due is $189. Attached you will find the signed agreement by Mrs. [redacted] and the account notes showing the multiple attempts to contact Mrs. [redacted]. Our general manger also attempted to reach the customer to explain the situation but we still did not receive a response. 
Thank you
[redacted]
Office Supervisor

[redacted],
Helvetica; letter-spacing: 0px; white-space: pre;"> In response to [redacted] statement in regards to us not responding to her request to contact her to address the issues she was having with our service we did attempt to make contact on 10/07/2011 as stated on the account notes per [redacted]’s  request. I have attached a copy of the signed service agreement by [redacted] and a screen shot of the account information that we have on this customer. On the signed service agreement we have stated that under our satisfaction guarantee that we do offer FREE re-treats for affected areas. On 08/11/2010 Mr. and Mrs. took advantage of this free re-service. Home Guard Pest Control thrives on customer satisfaction but if we do not receive direct communication from the customer of the of the issue we can not solve the problem. We have not spoke or heard from this customer since the last service preformed on 01/28/2011. I have attached a copy of this letter signed, service agreement, and account notes/ information. 
COMPLAINT INFORMATION
Complaint ID: [redacted]
Customer Information:
[redacted] 
[redacted]
Daytime Phone: [redacted]
E-mail: [redacted].[redacted]@yahoo.com
[redacted]
General Manager 
Home Guard Pest Control

After being contacted by Revdex.com, the general manager did finally contact me. He agreed to Saturday service and agreed to cancel the contract and have me proceed on a spot basis. As long as they come out as scheduled I believe that this problem has been resolved. Thanks for your help Revdex.com!

We removed all early termination fees. All we ask is that the customer pay for services rendered. 
After the initial service was done, we went out for the first regular service as was stated on the contract.
Not only did the customer accept the service, but then requested a...

follow up service that was covered by warrantee.Those services were requested, and therefore we believe that we should be paid for them.
We are allowing the customer to cancel early, without fees.
Thank you.

This issue has been resolved, our General Manager [redacted] spoke to Mrs. [redacted] and we now have her scheduled for Saturdays only per her Request. We are sending a technician out this Saturday 06/20/2015 to preform a full service.

Review: I moved into a new home on April 30, 2015. On May 2, 2015 Home Guard Pest Control knocked on my front door, said they were performing work in the area and asked if I would like a pest control treatment. As I had seen a few ants I agreed to a treatment that day. they asked me to sign electronically on an Ipad for the treatment. I received the treatment and paid for the treatment. 30 days later I get an email from them telling me my next treatment will be on June 4th. I contacted them and asked why they were coming back and they said it was because I had signed an annual contract. I told them I never discussed a contract with their representative and was not aware of any contract that I had signed. They emailed me the 3 page form that I had signed and sure enough it was an annual contract that I had signed for. This whole transaction was handled in a very deceptive manner. I am not interested in an annual contract and would not have signed for that if it had been explained to me.

Now they are telling me that if I do not want the annual contract that I need to pay them $100. I do not feel that I owe them this as I was never told that I was signing a contract.

Furthermore, after telling them that I would not be available on June 4th for an additional treatment they sent a representative out anyway and performed a pest control service on the front exterior of my home. As I was not there they had no access to 3 exterior sides of the home and no access to the backyard.

I would like to pay them for the PARTIAL service that they performed on the 4th and then be done doing business with themDesired Settlement: I think this business needs to be very clear with consumers that they are having them sign an annual contract and not a one time service agreement. I also want them to cancel my contract without a cancellation fee of $100.00 as I do not want to do business with a company that handles themselves in this manner.

Business

Response:

This issue has been resolved, our General Manager [redacted] spoke to Mrs. [redacted] and we now have her scheduled for Saturdays only per her Request. We are sending a technician out this Saturday 06/20/2015 to preform a full service.

Consumer

Response:

After being contacted by Revdex.com, the general manager did finally contact me. He agreed to Saturday service and agreed to cancel the contract and have me proceed on a spot basis. As long as they come out as scheduled I believe that this problem has been resolved. Thanks for your help Revdex.com!

Review: Contracted with them on 4/25/2013. Biggest concern earwigs and small black jumping bugs in the shower along with the usual spiders, stink bugs, etc. Initial spray 4/25/2013 cost $50.00. They would spray again in 30 days and start quarterly service at a cost of $93.00 per quarter. After initial spray we still had the small jumping bugs which we reported on 4/30/2013 when the technician came by to drop off rat traps. He said give it at least seven days and if still there he would spray again. The following week, still here so he came and sprayed again. He said if that didn't take care of it he would have to come in and treat the inside unless we could find the home site of the pests.

We waited until the 30 day retreat period and then emailed again that we still had the small bugs but had found the home site so they scheduled the technician to come out and spray again on 5/24/2013 which he did. I was then charged the $93.00 quarterly fee for May24-June24-July24th. I emailed them on 6/28/2013 again because to set up service because the small black bugs were even worse and they emailed back after I had shut down my computer for the day so I called them on Tuesday 7/2/2013 and scheduled an appointment for Saturday 7/6/2013 at 3:00. The inside treatment takes two hours so because we don't know people in this area had to make plans to go away for the afternoon. Waited and waited and the technician never showed up. I emailed their office that day to find out why they would do something like this and on Monday got a response from the office manager [redacted]. She said that when the tech [redacted] headed my way he saw that there was a note on the account to only have a certain tech service the house so he assumed it was right and went about his business. He never called us to verify anything, just blew us off. We NEVER said we wanted a specific technician to service our account, that is ridiculous. I requested a 2/3 of the last quarterly charge in the amount of $62.00 due to their inability to rid us of the pests and so we could find another pest service that could. We no longer wished to do business with them when after all the times they sprayed it had not helped, then the final straw just blowing us off like that.Desired Settlement: Refund 2/3 of the quarterly fee charged on May 24th, 2013 in the amount of $62.00 so I can get someone out here to get rid of these bugs asap! It has been since April and this is ridiculous!

Business

Response:

[redacted], I have contacted the customer about the complaint listed above. We take these complaints very seriously, and are just as disappointed as the customer when any disputes about service arise. Even though the customer was requesting a portion of her QT treatment fee returned, we have refunded the entire amount due to her dissatisfaction and have offered to refer her to another company if she would like to pursue another professional. At the end of the day customer satisfaction is our primary concern, thank you for helping us help this customer.

Review: Company failed to honor the promotional price given during the door-to-door selling on Aug. 19, 2014. The service agreement written specifies the amount of $49.00 for August promo, then $89.00 per quarter. The company charged and billed an additional $89.00 for the month of September 2014 despite the payment of $49.00 (discounted/promo) for the quarter July to September. The 4th quarter of October to December was paid in the amount of $89.00 or $29.66 per month. Per the agreement, the additional $89.00 for September that Home Guard Pest Control is charging is in excess and over and above the $89.00 per quarter fee because a payment was made in the amount of $49.00 (promo) for the start month of August, and August belongs to the July to September quarter.Desired Settlement: That through this complaint, Revdex.com may take action to resolve the issue of unfair sales practices and hidden charges that companies do especially, Home Guard Pest Control. With this complaint, Home Guard should correct and adjust the bill and drop all collection notices and actions by their company and by [redacted]

Business

Response:

Customer signed the agreement that outlines that we would go out a month later to do their first quarterly service a month after their initial. Their initial was priced at $49 at a promotional discount (full service value $150). The first quarterly service was scheduled in September for $89. We did not receive payment for that service. Customer then called in December because she needed a re-service, but was told that she needed to pay her past due balance for the service done in September and she said she would have a check ready for the technician, which was collected by out technician. Customer was due for there quarterly service in December as stated in the contract which was never paid for after multiple attempts to contact her. Lastly she was sent to our collections agency with her past due of $89 and a cancellation fee of $100. The cancellation fee should be $100 plus a reimbursement of any promotional discounts given on the initial service. A regular priced initial is $150 and so her discount was $101, therefore her cancellation fee should really be $201 but we have waived it to $101. Customer's final amount due is $189. Attached you will find the signed agreement by Mrs. [redacted] and the account notes showing the multiple attempts to contact Mrs. [redacted]. Our general manger also attempted to reach the customer to explain the situation but we still did not receive a response.

Review: This company came to our door and offered a pest control service contract. Thy indicated we woul have better results than with our current company. After they performed a service, we had several in[redacted]ces of pest in the home, unlike we did with the previous company. We called the company and advised them if our issues and of our dissatisfaction. We paid for the service performed and requested the rest of the contract be cancelled due to the lack of satisfaction with the service that was performed. The company advised that they would not cancel the contract, and that we still owed them for the service, even if we did not have a technician return. They never made and offer to provide an additional service to correct the problem, nor did a technician return to perform the service we were then billed for. The company sent us to collections where we had to pay $70 to resolve this matter.Desired Settlement: Refund the $70 paid to a collection agency to settle the debt without adversely affecting credit. Any prior credit reporting that may have been submitted to any agency will be removed.

Business

Response:

[redacted],

In response to [redacted] statement in regards to us not responding to her request to contact her to address the issues she was having with our service we did attempt to make contact on 10/07/2011 as stated on the account notes per [redacted]’s request. I have attached a copy of the signed service agreement by [redacted] and a screen shot of the account information that we have on this customer. On the signed service agreement we have stated that under our satisfaction guarantee that we do offer FREE re-treats for affected areas. On 08/11/2010 Mr. and Mrs. took advantage of this free re-service. Home Guard Pest Control thrives on customer satisfaction but if we do not receive direct communication from the customer of the of the issue we can not solve the problem. We have not spoke or heard from this customer since the last service preformed on 01/28/2011. I have attached a copy of this letter signed, service agreement, and account notes/ information.

COMPLAINT INFORMATION

Complaint ID: [redacted]

Customer Information:

Daytime Phone: [redacted]

E-mail: [redacted]@yahoo.com

[redacted]General Manager Home Guard Pest Control

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In the notes provided by the company, it's states that one attempt was made to contact us regarding our question on the account. Our phones number on file as indicated by their records have not been changed since 2008, and have never been disconnected. They also have a valid email listed. No additional attempts were made to contact us, they also failed to show where my husband called to cancel the service due to our extreme dissatisfaction with the retreat. While I do appreciate the offer to retreat the are if we are not satisfied, that requires the homeowner to take multiple days off of work in order to allow access to the property, which creates an undue hardship. In order to satisfy this complaint, a refund of the $70 paid to the collection agency will be the only acceptable response.

Regards,