Home Guard Pest Control

After being contacted by Revdex.com, the general manager did finally contact meHe agreed to Saturday service and agreed to cancel the contract and have me proceed on a spot basisAs long as they come out as scheduled I believe that this problem has been resolvedThanks for your help Revdex.com!

[redacted] In response to [redacted] statement in regards to us not responding to her request to contact her to address the issues she was having with our service we did attempt to make contact on 10/07/as stated on the account notes per ***’s requestI have attached a copy of the signed service agreement by [redacted] and a screen shot of the account information that we have on this customerOn the signed service agreement we have stated that under our satisfaction guarantee that we do offer FREE re-treats for affected areasOn 08/11/Mrand Mrstook advantage of this free re-serviceHome Guard Pest Control thrives on customer satisfaction but if we do not receive direct communication from the customer of the of the issue we can not solve the problemWe have not spoke or heard from this customer since the last service preformed on 01/28/I have attached a copy of this letter signed, service agreement, and account notes/ information COMPLAINT INFORMATION Complaint ID: [redacted] Customer Information: [redacted] [redacted] Daytime Phone: [redacted] E-mail: ***[redacted] @yahoo.com [redacted] General Manager Home Guard Pest Control

We removed all early termination feesAll we ask is that the customer pay for services rendered After the initial service was done, we went out for the first regular service as was stated on the contract Not only did the customer accept the service, but then requested a follow up service that was covered by warrantee.Those services were requested, and therefore we believe that we should be paid for themWe are allowing the customer to cancel early, without feesThank you

This issue has been resolved, our General Manager [redacted] spoke to Mrs [redacted] and we now have her scheduled for Saturdays only per her RequestWe are sending a technician out this Saturday 06/20/to preform a full service

We are only seeking to be paid for work that was ordered, and completedWe are waiving all termination fees, and canceling the contract for any future work.Not only did we do the regular service, but we were contacted for another visit, and we did that work as warranty