Home Health United

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Michael ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, Brian/Barb [redacted]

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Michael ***

The Billing Manager of HCU contacted the customer February 20th at approx 10:am and resolved the concern that customer had expressed. The customer is satisfied with the outcome. Thanks you

Home Health United staff member contacted the customer on 10-27-and scheduled an appointment for 10-31-for the customer. Customer was seen on 10-31-for the appointment and received requested services. We believe the customer is satisfied at this time

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me. I talked with Julie and stated that a refund will be issued this Friday.Thanks for your help
Regards,
Michael ***

An audit was conducted on the customer's account and it was determined that all charges that have been billed are accurate to the services provided. The monies due to Home Health United that were not paid to us were valid. During the audit we investigated the documented discussions that
our billing team had with the customer and found that one biller's communications did add confusion to the remaining amount owed to Home Health United. As such, although all charges are valid and should have been paid to Home Health United, Home Health United has adjusted off the disputed amount and the customer will not be responsible to pay. The customer was not contacted per their wishes

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Michael ***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me. I talked with Julie and stated that a refund will be issued this Friday.Thanks for your help
Regards,
Michael ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** price reduced to $Thanks!

Our *** *** reviewed the account and was able to contact a family member to discuss the situation.? A refund is in process at this time, which we? believe is a satisfactory outcome.? ?

Home Health United staff member contacted the customer on 10-27-and scheduled an appointment for 10-31-for the customer.? Customer was seen on 10-31-for the appointment and received requested services.? We believe the customer is satisfied at this time

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
Brian/Barb ***

An audit was conducted on the customer's account and it was determined that all charges that have been billed are accurate to the services provided.  The monies due to Home Health United that were not paid to us were valid.  During the audit we investigated the documented discussions that...

our billing team had with the customer and found that one biller's communications did add confusion to the remaining amount owed to Home Health United.  As such, although all charges are valid and should have been paid to Home Health United, Home Health United has adjusted off the disputed amount and the customer will not be responsible to pay.  The customer was not contacted per their wishes.

Our [redacted] reviewed the account and was able to contact a family member to discuss the situation.  A refund is in process at this time, which we believe is a satisfactory outcome.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Brian/Barb [redacted]

My mother and I accept the apology offered by Home Health United for the 4 hour delay in discharge due to a communication error. Service by Home Health United since the episode in the hospital has been a positive experience.

United Home Health Care really dropped the ball. They were over 3 hours late for a hospital discharge of my elderly mother from St. Mary's Hospital and failed to communicate. I was insulted at their lack of care and professionalism in handling the situation. I would strongly recommend NOT using United Home Health Care as a provider.

Review: I was told multiple times that if I returned the modem I could receive a $250 credit. After being told this in several calls to me, I was told by the representative that she was mistaken - why could't she have checked before her 6 calls to me? This has been resolved. The price of the modem has been removed from my bill. However, I have received multiple estimates for the purchase of a CPAP machine ranging from $408.00 to $938.01. Now I have receive 3 bills, one in December for $480. one dated Feb. 2 for $938.01, and another one dated Feb. 6 for $938.01. I would like one final correct bill so I can pay it and no longer deal with this horrible company.Desired Settlement: A correct bill, hopefully for the amount of $480.

Business

Response:

The Billing Manager of HCU contacted the customer February 20th at approx 10:00 am and resolved the concern that customer had expressed. The customer is satisfied with the outcome. Thanks you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] price reduced to $480. Thanks!