August 3, Dear [redacted] ,I have contacted the customer to schedule to work on the complaint items, 1) 4MDF doors need to be painted white 2) wood floor piece needs to be stained 3) Cover the big hole in the study room by the door frameNow there are other items he wants me to do and saying they are part of the original priceHow can anyone be expected to resolve a situation if the complaint keeps changing? I am willing to paint the MDF panel doors that I sent to his house, stain the wood floor piece and fix the hole in the study next to door frame to resolve the original customer's statement of problemThank you for your attention,George *S.Owner/Operator
July 23, 2015Dear [redacted] ,This letter is to respond to the above complaintI would like to start by saying that I have been working in the construction field for years, beginning as a carpenter moving through the ranks to an owner/operator of a successful small businessI have an excellent reputation and I have never been reprimanded officially or unofficially in all these yearsTherefore, it comes as a complete shock and disappointment that I have been put in the position to have to respond to this situation.The client who instigated this complaint contacted me in the early part of this year to install door slabs he ordered at a focal reputable lumber and construction supply companyHe indicated that the doors were going to take approximately weeks to arrive and that the lumber company referred me as a contractorThe homeowner told me the house is fairly new and that he just did not like the quality of the doors he already had in those openingsI told the homeowner | could do the requested work and that my charges are based on time and materialHe asked for the approximate time it would take and I gave him a verbal estimate that if all goes as usual it would take me about hour per doorHe agreed and called to schedule the job several weeks later when the doors came in.Upon beginning the job, the first unforeseeable time-consuming issue I ran into was that the shrink wrap covering the door slabs would only come off in tediously small piecesUsually it peels off in big sheets and takes only a couple minutes per doorWe had been having a harsh winter and the doors must have gone through extreme temperature changes in their manufacture and/or transfer processThe second time-consuming issue I ran into was that the doorframes/jambs I was installing the slabs into had not been originally built correctlyThis meant I had to spend extra time to get the door slabs to align, swing and chose properlyThe homeowner was there from set up to clean up of the project and I kept him apprised of all stated issues as they aroseHe seemed at the time to understand as he saw was diligently working on completing the project to both our satisfactions(Let me say at this point in this letter, that at no time when I was working on the project did the homeowner request that I save and store the old doors in his basement for himThis fact is important below.}Upon receiving my 3/30/bill for $(broken down as $for labor and $for the hardware purchased for doors), the client called me very upset over issues: First, he indicated I overcharged him for labor because in my verbal estimate had told him it usually took me an hour to hang a door slab and the bill indicated twice that time chargedI calmly responded to this by reminding him of the unforeseen challenges I had encountered with the project and that he had been clearly made aware of them at the timeSecond, he wanted to know what I had done with the original doors I had replacedI told him disposed of them as part of the job processFor the first time since our initial phone conversation, he proceeded to remind me that he had wanted to save them via storage in his basementI fully admitted to him that I had honestly forgotten, until that moment, of that piece of our initial conversationI asked him why he did not remind me of it at any time throughout the job, for which he gave no explanation, I reminded him we had spoken on the phone several weeks prior to the start date and that he had to admit he was at least partially complicit in this oversightHe would not agree and despite my attempt to reason with him over both issues, he would not be persuaded and continued to rant on the phone at meAfter total futility in reasoning with this customer, I made a business decision that I was under no obligation to make! I agreed to purchase him new door slabs to replace the ones I threw out and took hour's labor ($150.00) off my billHe agreed to the $for services rendered and wrote a check on 4/22/As far as I was concerned, our business relationship was finished with this agreed to charge and payment.I am sure, therefore, you can imagine my surprise when this client called my Scheduler for me to come back to work for him againHe informed us that he had received the door slabs bought him, plus newly exchanged doors the lumber yard finally agreed to send himHe wanted to schedule me to come install them for him? He was told that I was too busy to schedule the job in the near future and should find another contractorThis was my Scheduler's polite way, per my instruction, of saying never intended to work with this client again based on our past dealingsNo business should be expected to work with someone who is so intent on getting things for free! I let him get away with it once and was not going risk it with him again.The specifics of the complaint this client filed with you indicate his displeasure with paying for work he did not get completedHe lists them as: 1) painting MDF doors, 2) staining a wood floor piece, (does he mean a threshold?), and 3) repairing a “big hole" in the study room doorframeFirst if he is insinuating I made and left a “big hole" I can say with certainty this is not trueIf I left damage behind, why did he not say anything before I left or was this never mentioned in any of our above conversations? If I am that kind of contractor, why would he choose to call me to do more work? I can assure you ! would never leave a home with damage I created and would be happy to provide corroboration regarding my professionalism from several long standing clientsAs far as painting and staining, those were never tasks agreed to on this job at any time! If he has the gall to be referring to the MDF doors I provided him for free, that was not included in my good will offer! I think I have made it exceptionally clear, if any one of us should have filed a grievance it is me for not getting paid for work I completedThere is no disputing that what he paid for was $less than equal to work completedOn top of that he received door slabs, he was as responsible for having been thrown out as me, for freeAs I said above, I was not obligated to make these concessions, but felt at the time it was worth more to rid myself of the headache this client was becoming than to my losing money on the jobFortunately I have a strong and steady business and take solace in knowing that for this one bad customer, I have so many others I am grateful for hiring me over the years!Thank you for your attention to my side of this situation,George *S.Owner/Operator
August 3, 2015Dear [redacted] ,I have contacted the customer to schedule to work on the complaint items, 1) 4MDF doors need to be painted white 2) wood floor piece needs to be stained 3) Cover the big hole in the study room by the door frameNow there are other items he wants me to do and saying they are part of the original priceHow can anyone be expected to resolve a situation if the complaint keeps changing? I am willing to paint the MDF panel doors that I sent to his house, stain the wood floor piece and fix the hole in the study next to door frame to resolve the original customer's statement of problem.Thank you for your attention,George *S.Owner/Operator
July 23, Dear [redacted] , This letter is to respond to the above complaintI would like to start by saying that I have been working in the construction field for years, beginning as a carpenter moving through the ranks to an owner/operator of a successful small business I have an excellent reputation and I have never been reprimanded officially or unofficially in all these yearsTherefore, it comes as a complete shock and disappointment that I have been put in the position to have to respond to this situation.The client who instigated this complaint contacted me in the early part of this year to install door slabs he ordered at a focal reputable lumber and construction supply companyHe indicated that the doors were going to take approximately weeks to arrive and that the lumber company referred me as a contractorThe homeowner told me the house is fairly new and that he just did not like the quality of the doors he already had in those openingsI told the homeowner | could do the requested work and that my charges are based on time and materialHe asked for the approximate time it would take and I gave him a verbal estimate that if all goes as usual it would take me about hour per doorHe agreed and called to schedule the job several weeks later when the doors came inUpon beginning the job, the first unforeseeable time-consuming issue I ran into was that the shrink wrap covering the door slabs would only come off in tediously small piecesUsually it peels off in big sheets and takes only a couple minutes per doorWe had been having a harsh winter and the doors must have gone through extreme temperature changes in their manufacture and/or transfer processThe second time-consuming issue I ran into was that the doorframes/jambs I was installing the slabs into had not been originally built correctlyThis meant I had to spend extra time to get the door slabs to align, swing and chose properlyThe homeowner was there from set up to clean up of the project and I kept him apprised of all stated issues as they aroseHe seemed at the time to understand as he saw was diligently working on completing the project to both our satisfactions(Let me say at this point in this letter, that at no time when I was working on the project did the homeowner request that I save and store the old doors in his basement for himThis fact is important below.}Upon receiving my 3/30/bill for $(broken down as $for labor and $for the hardware purchased for doors), the client called me very upset over issues: First, he indicated I overcharged him for labor because in my verbal estimate had told him it usually took me an hour to hang a door slab and the bill indicated twice that time chargedI calmly responded to this by reminding him of the unforeseen challenges I had encountered with the project and that he had been clearly made aware of them at the timeSecond, he wanted to know what I had done with the original doors I had replacedI told him disposed of them as part of the job processFor the first time since our initial phone conversation, he proceeded to remind me that he had wanted to save them via storage in his basementI fully admitted to him that I had honestly forgotten, until that moment, of that piece of our initial conversationI asked him why he did not remind me of it at any time throughout the job, for which he gave no explanation, I reminded him we had spoken on the phone several weeks prior to the start date and that he had to admit he was at least partially complicit in this oversightHe would not agree and despite my attempt to reason with him over both issues, he would not be persuaded and continued to rant on the phone at meAfter total futility in reasoning with this customer, I made a business decision that I was under no obligation to make! I agreed to purchase him new door slabs to replace the ones I threw out and took hour's labor ($150.00) off my billHe agreed to the $for services rendered and wrote a check on 4/22/As far as I was concerned, our business relationship was finished with this agreed to charge and payment.I am sure, therefore, you can imagine my surprise when this client called my Scheduler for me to come back to work for him againHe informed us that he had received the door slabs bought him, plus newly exchanged doors the lumber yard finally agreed to send himHe wanted to schedule me to come install them for him? He was told that I was too busy to schedule the job in the near future and should find another contractorThis was my Scheduler's polite way, per my instruction, of saying never intended to work with this client again based on our past dealingsNo business should be expected to work with someone who is so intent on getting things for free! I let him get away with it once and was not going risk it with him again.The specifics of the complaint this client filed with you indicate his displeasure with paying for work he did not get completedHe lists them as: 1) painting MDF doors, 2) staining a wood floor piece, (does he mean a threshold?), and 3) repairing a “big hole" in the study room doorframeFirst if he is insinuating I made and left a “big hole" I can say with certainty this is not trueIf I left damage behind, why did he not say anything before I left or was this never mentioned in any of our above conversations? If I am that kind of contractor, why would he choose to call me to do more work? I can assure you ! would never leave a home with damage I created and would be happy to provide corroboration regarding my professionalism from several long standing clientsAs far as painting and staining, those were never tasks agreed to on this job at any time! If he has the gall to be referring to the MDF doors I provided him for free, that was not included in my good will offer! I think I have made it exceptionally clear, if any one of us should have filed a grievance it is me for not getting paid for work I completedThere is no disputing that what he paid for was $less than equal to work completedOn top of that he received door slabs, he was as responsible for having been thrown out as me, for freeAs I said above, I was not obligated to make these concessions, but felt at the time it was worth more to rid myself of the headache this client was becoming than to my losing money on the jobFortunately I have a strong and steady business and take solace in knowing that for this one bad customer, I have so many others I am grateful for hiring me over the years!Thank you for your attention to my side of this situation,George *SOwner/Operator
August 3, Dear [redacted] ,I have contacted the customer to schedule to work on the complaint items, 1) 4MDF doors need to be painted white 2) wood floor piece needs to be stained 3) Cover the big hole in the study room by the door frameNow there are other items he wants me to do and saying they are part of the original priceHow can anyone be expected to resolve a situation if the complaint keeps changing? I am willing to paint the MDF panel doors that I sent to his house, stain the wood floor piece and fix the hole in the study next to door frame to resolve the original customer's statement of problemThank you for your attention,George *S.Owner/Operator
July 23, 2015Dear [redacted] ,This letter is to respond to the above complaintI would like to start by saying that I have been working in the construction field for years, beginning as a carpenter moving through the ranks to an owner/operator of a successful small businessI have an excellent reputation and I have never been reprimanded officially or unofficially in all these yearsTherefore, it comes as a complete shock and disappointment that I have been put in the position to have to respond to this situation.The client who instigated this complaint contacted me in the early part of this year to install door slabs he ordered at a focal reputable lumber and construction supply companyHe indicated that the doors were going to take approximately weeks to arrive and that the lumber company referred me as a contractorThe homeowner told me the house is fairly new and that he just did not like the quality of the doors he already had in those openingsI told the homeowner | could do the requested work and that my charges are based on time and materialHe asked for the approximate time it would take and I gave him a verbal estimate that if all goes as usual it would take me about hour per doorHe agreed and called to schedule the job several weeks later when the doors came in.Upon beginning the job, the first unforeseeable time-consuming issue I ran into was that the shrink wrap covering the door slabs would only come off in tediously small piecesUsually it peels off in big sheets and takes only a couple minutes per doorWe had been having a harsh winter and the doors must have gone through extreme temperature changes in their manufacture and/or transfer processThe second time-consuming issue I ran into was that the doorframes/jambs I was installing the slabs into had not been originally built correctlyThis meant I had to spend extra time to get the door slabs to align, swing and chose properlyThe homeowner was there from set up to clean up of the project and I kept him apprised of all stated issues as they aroseHe seemed at the time to understand as he saw was diligently working on completing the project to both our satisfactions(Let me say at this point in this letter, that at no time when I was working on the project did the homeowner request that I save and store the old doors in his basement for himThis fact is important below.}Upon receiving my 3/30/bill for $(broken down as $for labor and $for the hardware purchased for doors), the client called me very upset over issues: First, he indicated I overcharged him for labor because in my verbal estimate had told him it usually took me an hour to hang a door slab and the bill indicated twice that time chargedI calmly responded to this by reminding him of the unforeseen challenges I had encountered with the project and that he had been clearly made aware of them at the timeSecond, he wanted to know what I had done with the original doors I had replacedI told him disposed of them as part of the job processFor the first time since our initial phone conversation, he proceeded to remind me that he had wanted to save them via storage in his basementI fully admitted to him that I had honestly forgotten, until that moment, of that piece of our initial conversationI asked him why he did not remind me of it at any time throughout the job, for which he gave no explanation, I reminded him we had spoken on the phone several weeks prior to the start date and that he had to admit he was at least partially complicit in this oversightHe would not agree and despite my attempt to reason with him over both issues, he would not be persuaded and continued to rant on the phone at meAfter total futility in reasoning with this customer, I made a business decision that I was under no obligation to make! I agreed to purchase him new door slabs to replace the ones I threw out and took hour's labor ($150.00) off my billHe agreed to the $for services rendered and wrote a check on 4/22/As far as I was concerned, our business relationship was finished with this agreed to charge and payment.I am sure, therefore, you can imagine my surprise when this client called my Scheduler for me to come back to work for him againHe informed us that he had received the door slabs bought him, plus newly exchanged doors the lumber yard finally agreed to send himHe wanted to schedule me to come install them for him? He was told that I was too busy to schedule the job in the near future and should find another contractorThis was my Scheduler's polite way, per my instruction, of saying never intended to work with this client again based on our past dealingsNo business should be expected to work with someone who is so intent on getting things for free! I let him get away with it once and was not going risk it with him again.The specifics of the complaint this client filed with you indicate his displeasure with paying for work he did not get completedHe lists them as: 1) painting MDF doors, 2) staining a wood floor piece, (does he mean a threshold?), and 3) repairing a “big hole" in the study room doorframeFirst if he is insinuating I made and left a “big hole" I can say with certainty this is not trueIf I left damage behind, why did he not say anything before I left or was this never mentioned in any of our above conversations? If I am that kind of contractor, why would he choose to call me to do more work? I can assure you ! would never leave a home with damage I created and would be happy to provide corroboration regarding my professionalism from several long standing clientsAs far as painting and staining, those were never tasks agreed to on this job at any time! If he has the gall to be referring to the MDF doors I provided him for free, that was not included in my good will offer! I think I have made it exceptionally clear, if any one of us should have filed a grievance it is me for not getting paid for work I completedThere is no disputing that what he paid for was $less than equal to work completedOn top of that he received door slabs, he was as responsible for having been thrown out as me, for freeAs I said above, I was not obligated to make these concessions, but felt at the time it was worth more to rid myself of the headache this client was becoming than to my losing money on the jobFortunately I have a strong and steady business and take solace in knowing that for this one bad customer, I have so many others I am grateful for hiring me over the years!Thank you for your attention to my side of this situation,George *S.Owner/Operator
August 3, 2015Dear [redacted] ,I have contacted the customer to schedule to work on the complaint items, 1) 4MDF doors need to be painted white 2) wood floor piece needs to be stained 3) Cover the big hole in the study room by the door frameNow there are other items he wants me to do and saying they are part of the original priceHow can anyone be expected to resolve a situation if the complaint keeps changing? I am willing to paint the MDF panel doors that I sent to his house, stain the wood floor piece and fix the hole in the study next to door frame to resolve the original customer's statement of problem.Thank you for your attention,George *S.Owner/Operator
July 23, Dear [redacted] , This letter is to respond to the above complaintI would like to start by saying that I have been working in the construction field for years, beginning as a carpenter moving through the ranks to an owner/operator of a successful small business I have an excellent reputation and I have never been reprimanded officially or unofficially in all these yearsTherefore, it comes as a complete shock and disappointment that I have been put in the position to have to respond to this situation.The client who instigated this complaint contacted me in the early part of this year to install door slabs he ordered at a focal reputable lumber and construction supply companyHe indicated that the doors were going to take approximately weeks to arrive and that the lumber company referred me as a contractorThe homeowner told me the house is fairly new and that he just did not like the quality of the doors he already had in those openingsI told the homeowner | could do the requested work and that my charges are based on time and materialHe asked for the approximate time it would take and I gave him a verbal estimate that if all goes as usual it would take me about hour per doorHe agreed and called to schedule the job several weeks later when the doors came inUpon beginning the job, the first unforeseeable time-consuming issue I ran into was that the shrink wrap covering the door slabs would only come off in tediously small piecesUsually it peels off in big sheets and takes only a couple minutes per doorWe had been having a harsh winter and the doors must have gone through extreme temperature changes in their manufacture and/or transfer processThe second time-consuming issue I ran into was that the doorframes/jambs I was installing the slabs into had not been originally built correctlyThis meant I had to spend extra time to get the door slabs to align, swing and chose properlyThe homeowner was there from set up to clean up of the project and I kept him apprised of all stated issues as they aroseHe seemed at the time to understand as he saw was diligently working on completing the project to both our satisfactions(Let me say at this point in this letter, that at no time when I was working on the project did the homeowner request that I save and store the old doors in his basement for himThis fact is important below.}Upon receiving my 3/30/bill for $(broken down as $for labor and $for the hardware purchased for doors), the client called me very upset over issues: First, he indicated I overcharged him for labor because in my verbal estimate had told him it usually took me an hour to hang a door slab and the bill indicated twice that time chargedI calmly responded to this by reminding him of the unforeseen challenges I had encountered with the project and that he had been clearly made aware of them at the timeSecond, he wanted to know what I had done with the original doors I had replacedI told him disposed of them as part of the job processFor the first time since our initial phone conversation, he proceeded to remind me that he had wanted to save them via storage in his basementI fully admitted to him that I had honestly forgotten, until that moment, of that piece of our initial conversationI asked him why he did not remind me of it at any time throughout the job, for which he gave no explanation, I reminded him we had spoken on the phone several weeks prior to the start date and that he had to admit he was at least partially complicit in this oversightHe would not agree and despite my attempt to reason with him over both issues, he would not be persuaded and continued to rant on the phone at meAfter total futility in reasoning with this customer, I made a business decision that I was under no obligation to make! I agreed to purchase him new door slabs to replace the ones I threw out and took hour's labor ($150.00) off my billHe agreed to the $for services rendered and wrote a check on 4/22/As far as I was concerned, our business relationship was finished with this agreed to charge and payment.I am sure, therefore, you can imagine my surprise when this client called my Scheduler for me to come back to work for him againHe informed us that he had received the door slabs bought him, plus newly exchanged doors the lumber yard finally agreed to send himHe wanted to schedule me to come install them for him? He was told that I was too busy to schedule the job in the near future and should find another contractorThis was my Scheduler's polite way, per my instruction, of saying never intended to work with this client again based on our past dealingsNo business should be expected to work with someone who is so intent on getting things for free! I let him get away with it once and was not going risk it with him again.The specifics of the complaint this client filed with you indicate his displeasure with paying for work he did not get completedHe lists them as: 1) painting MDF doors, 2) staining a wood floor piece, (does he mean a threshold?), and 3) repairing a “big hole" in the study room doorframeFirst if he is insinuating I made and left a “big hole" I can say with certainty this is not trueIf I left damage behind, why did he not say anything before I left or was this never mentioned in any of our above conversations? If I am that kind of contractor, why would he choose to call me to do more work? I can assure you ! would never leave a home with damage I created and would be happy to provide corroboration regarding my professionalism from several long standing clientsAs far as painting and staining, those were never tasks agreed to on this job at any time! If he has the gall to be referring to the MDF doors I provided him for free, that was not included in my good will offer! I think I have made it exceptionally clear, if any one of us should have filed a grievance it is me for not getting paid for work I completedThere is no disputing that what he paid for was $less than equal to work completedOn top of that he received door slabs, he was as responsible for having been thrown out as me, for freeAs I said above, I was not obligated to make these concessions, but felt at the time it was worth more to rid myself of the headache this client was becoming than to my losing money on the jobFortunately I have a strong and steady business and take solace in knowing that for this one bad customer, I have so many others I am grateful for hiring me over the years!Thank you for your attention to my side of this situation,George *SOwner/Operator