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Home Improvement Products Reviews (1)

Dear ***, I was not aware of your level of grief regarding your projectI am truly sorry that the delays in completing your homeI know when we first met and decided to proceed with your project I said we should be done by ThanksgivingAt the time that seemed reasonable to meThe first setback as you recall was getting your financing in orderThat took an extra days to redo your contractSo right away I was days behind scheduleBut that is really the only delay that I won't take responsibility forThe rest of the delays are on me and I do apologize for themAs you know we did run out of material and the reorder took far too long to receiveThe other delays came with weather, and employees, and Holidays thrown inNot making excuses, just sharing hereI apologize for my perceived lack of communicationI was in contact regularly with your husband re/ your project, and the status of things and I assumed he was forwarding that information to youFor instance, we talked weeks ago re/ the project and the delays and I told him I wanted you to have those extra windows he ordered free of chargeThat was approxa $value but as a token of my understanding I wanted you to have them without paymentNot saying that would make up for your frustration, I was just trying to say Im sorryAs we have now finished your home, I hope your negative memories can fade and you can begin to truly enjoy your beautiful new placeI think it looks great! I hope you agree! Please always know if you need anything in the future we stand behind our work and will be here to service anything for you at no charge***, I take my business seriously and your satisfaction is paramount to mePlease accept my apologies again and if you can find it in your heart to forgive I would be very appreciative of thatAbove all, please enjoy your new homeIt looks wonderful! Sincerely, [redacted]

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Address: 1004 Lincoln Rd, PMB 139, Bellevue, Nebraska, United States, 68005-2361

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