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Home Innovations 101

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Home Innovations 101 Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
All of the accusations made stating threats were made, he responded timely, the equipment was properly installed viewed off the network, so forth are all false.  We had cameras installed through our security provider which they removed the previously installed cameras that was done unprofessionally with zip ties.  I just want everyone to be aware of Home Innovations 101 [redacted] his name is out in this area as being a very dishonest, untrustworthy, and un loyal human being in every aspect.  No one in my neighborhood or surrounding neighborhoods that has encountered him have anything nice to say.
Regards,
[redacted]

Claim #1: "[redacted] was hired to install cameras in my home. He assured us that the cameras were very nice quality etc. After install we learned quickly that they weren't and that he couldn't and didn't know how to allow us to watch our cameras when we were away from home only WIFI which wasn'nt...

the agreement." Response: Home Innovations 101 (referred to in this letter as HI101) was hired to install security cameras around the home. [redacted] handled all aspects of [redacted] service from pre-sale to post-install service. HI101 sales approach is to inform the [redacted] on parts quality using facts and information relevant to the [redacted]'s specific needs. Our installers do not use the term "very nice quality", we provide hard facts on equipment and do not sell products by using marketing adjectives. [redacted]'s claim that "they were not" is based off of opinions of competing installers who are not obligated to tell [redacted] the truth.  Claim #2: "He provided us an APP to use which didn't work." Response: The app which was provided was fully functional upon installation completion. The claim that "he couldn't and didn't know how to allow us to watch our cameras when we were away from home only WIFI which wasn'nt the agreement." is outright false. Upon completion, HI101 provided [redacted] and wife [redacted] with iOS software via download from Apple App Store to 2 iPhones and 1 iPad. All 3 devices were connected to AT&T 3G network as well as AT&T WiFi. Claim #3:  "I contacted my phone provider asking for assistance with no luck. After constant battles with this issue and not having open ports which he didn't know how to do my modem went out and then again another issue came up with the cameras because now the new information had to go into the DVR which wasn't user friendly." Response: The phone provider would naturally have no solutions to troubleshooting products that they do not manufacture. The phrase "constant battles" does not apply to HI101 due to the fact that after payment processing on February 16, [redacted] did not re-establish contact with HI101 until September 3, 2015 at 5:20PM to schedule a date for evaluation of [redacted]'s camera placement. HI101 provides free [redacted] service and free in-home appointments for any problems that users experience. If there was a problem with the system, it was because of [redacted]'s reluctance/inability to call or absence of any problem. If in fact there was installation of a new AT&T modem, the DVR would need the IP information and would not work on 3G or WiFi.  Claim #4: "We contacted [redacted] several times however, nothing. The last contact he was to come over and show my husband how to use the DVR (playback) well when he came I told my husband that the cameras aren't doing us any good." Response: Contact Points were recorded on the following dates: 02/03/2015 02/13/2015 02/16/2015 02/17/2015 02/19/2015 02/24/2015 09/04/2015 The accusation that [redacted] attempted to contact HI101 from install date to date of threatening is outright false. There was no recording of meeting to discuss education of recording playback. Claim #5: "The quality was poor and he refuses to stand behind his product. He told my husband he would give us half of our money back since he contacted the company he received the DVR from and they stated it was faulty." Response: HI101 stands behind our products and sees to it that [redacted]s are satisfied with their high quality products even after the warranty expiration date. HI101 does not offer refunds on products or services, but will gladly replace any faulty products or products not performing their intended functions. [redacted] created the ruse that HI101 will be refunding products or services by threatening to file suit against HI101 thereby assuming that HI101 would be held into submission by [redacted]'s threat. Claim #6: "He's refusing our calls and now don't want to make it right." Response: All matters regarding security system are to be discussed between [redacted] and HI101. Wife [redacted] would call HI101 angrily to express rude comments via phone calls, not to request a new service or warranty claim. Resolution Response: HI101 does not give refunds for products or services. As long as products are in-warranty, HI101 will gladly replace products that a [redacted] believes is faulty or not functioning in the way it was intended to function. [redacted] requested a cash-only refund for the amount of $900.00. HI101 declined the offer and instead offered to replace the system with a brand new DVR free of shipping charges and installation charges. [redacted] then threatened HI101 with a lawsuit and on 09/11/2015 expressed that they do not want to see nor hear from HI101 henceforth.

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Address: 2214 Falconer Cir, Columbia, Texas, United States, 76006-5541

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