I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I bought Perdue Exterminators assets years ago, and what happened prior to that I had no control over, However beginning with my ownership we put all the customers information that we had in their files in our computer system and no phone number was included with the *** accountUntil Mr
*** called last year we didn't have oneSo he received the invoice with a request to call us to schedule an inspection. All of our renewal bills since purchasing Perdue have a note for the customer to call at their convenience to schedule a free termite inspection which comes with their warranty which is to cover them against having to pay the full treatment amount againWe did do an inspection last year, and as I explained to Mr *** would be glad to do another this yearWe have chosen to schedule our inspections as we feel it is important to be as thorough as possible when doing our inspections and in order to get inside would have to have an appointmentOther companies may choose to only check the outside which I feel is only a partial inspection and is not our policy to doAgain Mr ***'s warranty with us covers against his having to pay for future treatments and offers a free annual inspectionWe did call the number given to us last year a couple times to schedule but had received no return call until Mr *** called yesterday and proceeded to file this complaintWe will not issue a refund as coverage against needed treatment for termites has been in effect for the years I have owned this businessIf you purchase insurance and don't file a claim against money is not refunded as you were still covered against having to pay for it
Ms***'s termite control agreement with us was voided in April of for non payment of renewal fee of $This same thing happened in but she reinstated and paid it later in the yearOur billing is the same as it has been since before Mr Perdue passed in We bill month due
and additional months before voiding the warrantyOur phone numbers and address are still the same as well and haven't been contacted at the office that I am aware of by Ms ***We are willing to reinstate her termite warranty with us but only after a full inspection has been done to her home as well as payment of last years and this years feesUpon inspection we can determine what type of animal is chewing a hole in her homeAny questions should be directed to meThanks for your help with this matter.Jeff HudsonOwner Perdue Exterminators*** *** *** *** *** ** ***###-###-####
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I bought Perdue Exterminators assets years ago, and what happened prior to that I had no control over, However beginning with my ownership we put all the customers information that we had in their files in our computer system and no phone number was included with the *** accountUntil Mr
*** called last year we didn't have oneSo he received the invoice with a request to call us to schedule an inspection. All of our renewal bills since purchasing Perdue have a note for the customer to call at their convenience to schedule a free termite inspection which comes with their warranty which is to cover them against having to pay the full treatment amount againWe did do an inspection last year, and as I explained to Mr *** would be glad to do another this yearWe have chosen to schedule our inspections as we feel it is important to be as thorough as possible when doing our inspections and in order to get inside would have to have an appointmentOther companies may choose to only check the outside which I feel is only a partial inspection and is not our policy to doAgain Mr ***'s warranty with us covers against his having to pay for future treatments and offers a free annual inspectionWe did call the number given to us last year a couple times to schedule but had received no return call until Mr *** called yesterday and proceeded to file this complaintWe will not issue a refund as coverage against needed treatment for termites has been in effect for the years I have owned this businessIf you purchase insurance and don't file a claim against money is not refunded as you were still covered against having to pay for it
Ms***'s termite control agreement with us was voided in April of for non payment of renewal fee of $This same thing happened in but she reinstated and paid it later in the yearOur billing is the same as it has been since before Mr Perdue passed in We bill month due
and additional months before voiding the warrantyOur phone numbers and address are still the same as well and haven't been contacted at the office that I am aware of by Ms ***We are willing to reinstate her termite warranty with us but only after a full inspection has been done to her home as well as payment of last years and this years feesUpon inspection we can determine what type of animal is chewing a hole in her homeAny questions should be directed to meThanks for your help with this matter.Jeff HudsonOwner Perdue Exterminators*** *** *** *** *** ** ***###-###-####