RE : Revdex.com Case # [redacted] - [redacted] AMC Nursery & Landscaping purchased the 18' wide x 14' projection Trex Pergola w/ Shadetree Canopy on 5//Structureworks Fabrication was notified by [redacted] , of the rust and discoloration issues on June 22, with pictures for reviewWe reviewed the pictures, and we were able to see that the capital and base trim pieces were not installed according to our installation guidelinesThey are shipped as one piece, but the pictures show that they were installed as separate pieces and an unknown type of adhesive was used to piece them back togetherIt is our determination that the adhesive appears to be causing the discoloration on the columnsThis can be fixed by sanding and cleaning the area and applying touch up paintTrex Pergola has three types of metal in the structure; Aluminum, Stainless Steel, and Galvanized SteelThe threaded rods in the columns are galvanized steel, if the rods are cut during installation there will be small metal shavings/dust, that if not properly cleaned and removed, can cause rust to formWe specifically mention this in our installation instructions and we also include a Yi'' x 2" plastic cap that should be installed on the threaded rod to keep it protected and prevent rust from formingWe recommend using the provided 2" screws to install the capitals, and it looks like they were installed with trim nailsThis could also be causing rust to appearThis is also easily remedied by sanding and cleaning the rust from the columns, and applying touch up paintThe rust and discoloration issues are not a manufacturer's defectThese issues appear to have been caused by the installation of the product in a way other than recommended in our installation guidelinesWe sent [redacted] two quarts of paint to make the needed repairs and shipped it to them on 7/31/If additional paint is needed to make the repairs we would be happy to send moreWe were informed of the issues on June 22, and we received pictures from [redacted] on June 23rdWe emailed [redacted] and [redacted] with the same determination as aboveWe asked AMC landscape for additional photos, but were not provided thoseWe sent paint at no charge, and explained the process of repairing to [redacted] We have been in constant communication with [redacted] and we responded to each of Mr & Mrs [redacted] 's emails
RE : Revdex.com Case # [redacted] - [redacted] AMC Nursery & Landscaping purchased the 18' wide x 14' projection Trex Pergola w/ Shadetree Canopy on 5//Structureworks Fabrication was notified by [redacted] , of the rust and discoloration issues on June 22, with pictures for reviewWe reviewed the pictures, and we were able to see that the capital and base trim pieces were not installed according to our installation guidelinesThey are shipped as one piece, but the pictures show that they were installed as separate pieces and an unknown type of adhesive was used to piece them back togetherIt is our determination that the adhesive appears to be causing the discoloration on the columnsThis can be fixed by sanding and cleaning the area and applying touch up paintTrex Pergola has three types of metal in the structure; Aluminum, Stainless Steel, and Galvanized SteelThe threaded rods in the columns are galvanized steel, if the rods are cut during installation there will be small metal shavings/dust, that if not properly cleaned and removed, can cause rust to formWe specifically mention this in our installation instructions and we also include a Yi'' x 2" plastic cap that should be installed on the threaded rod to keep it protected and prevent rust from formingWe recommend using the provided 2" screws to install the capitals, and it looks like they were installed with trim nailsThis could also be causing rust to appearThis is also easily remedied by sanding and cleaning the rust from the columns, and applying touch up paintThe rust and discoloration issues are not a manufacturer's defectThese issues appear to have been caused by the installation of the product in a way other than recommended in our installation guidelinesWe sent [redacted] two quarts of paint to make the needed repairs and shipped it to them on 7/31/If additional paint is needed to make the repairs we would be happy to send moreWe were informed of the issues on June 22, and we received pictures from [redacted] on June 23rdWe emailed [redacted] and [redacted] with the same determination as aboveWe asked AMC landscape for additional photos, but were not provided thoseWe sent paint at no charge, and explained the process of repairing to [redacted] We have been in constant communication with [redacted] and we responded to each of Mr & Mrs [redacted] 's emails