Home Locators and Management, L.L.C

As a professional property manager we act as an agent for the property owner/landlord and our responsibility is to conduct the management at the direction of the landlord while not violating any of the local, state and/or national laws governing fair housing, landlord/tenant relationships, or the code of ethics that as a Realtor® and member of the National Association of Residential Property Managers (NARPM®) I am obligated to and willingly follow This particular tenant claims that is at a minimum up to years old when in fact as you can see in the attached invoice dated July 25, the coil was replaced That means that this coil was only three years old! The reason that the coil needed replacing was due to blockage which is a result of not cleaning/changing the air filter on a regular basis I know that the tenant claims they did it monthly but our HVAC tech says differently I am sorry that this tenant is upset with the direction that my owner has given us to take, but as stated earlier it's not my final decision but rather the property owners This particular property owner is also a licensed Texas Real Estate broker which means he is trained in such situations and gave us the direction we took I first answered this complaint the day after I received it but it must not have been accepted properly by your office Please acknowledge your receipt of this response It is NEVER our intention to ignore any questions or complaints from our tenants, owners, vendors or organizations we have business relationships with

The amount Ms [redacted] paid was indeed $with a cashiers check, however that amount was to pay for the $application fee, $security deposit as listed on her lease agreement, and $went toward her prorated rent upon her mo(total prorated rental amount was $1375)Upon Moon May 7, Ms [redacted] gave a money order (# ending ***) for $As for the Hold-Over Rent Ms [redacted] was made fully aware of what the amount would be if she did not return her keys to the office on her final day of occupancy which was supposed to be July 31, Hold-Over rent as stated in the lease agreement is times the daily rate of rent In Ms [redacted] case that amount is $per day She was not happy about the move nor was she happy about the property being shown to be releasedShe stated that for every day there was a showing she would remain in the home an extra day She called the office many times screaming, often responding to our office and being “anti-christian”, never allowing anyone to explain the lease so we did so in emailsHer lease agreement specifically states that she is to return possession of the home (return keys, remotes, etc) to the office during business hours Ms [redacted] did not do so unitl Monday August 8, around 1:pm I have the signed document for the keys and remotes she returned that day So for days at $per day Ms [redacted] was charged $1320, not $as stated in this complaint The carpet cleaning charge of $was assess because Ms [redacted] did not have the carpets professionally cleaned upon move-out with a receipt provided as stated in her signed lease agreementHousekeeping of $was assessed because the items specifically outlined in her lease agreement to be cleaned was not done She did not return the home in the clean condition it was given to her The charge of $listed as a tenant repair expense was for a shower head Ms [redacted] removed from one of the bathrooms at the property When Ms [redacted] was given the property there was shower head present, and there was never a repair request made stating there was any problem She simply removed the shower head upon vacating and never installed a replacementIn review of her complaints a credit back is not warranted

Complaint: [redacted] I am rejecting this response because: I will gladly go over the move out repair charges I have emailed the Lead Property Manager and have yet to get a response I do wish to speak to him I don't see how we are responsible for any of the repairs listed We rented the home for years The A/C and all the appliances were in perfect working condition at the time of move out We are former military and so we are used to leaving a home better than we found itYou were charged for A/C filters which is suspect because we were sure to leave the property with new ones when we left Also, as far as landscaping, we have always kept our lawn looking nice and just to show that we are respectable tenants, we even had the lawn mowed two times after we had already moved On a further note, when we moved in, the lawn was very overgrown and even before we moved in my husband mowed the grass As far as the painting of the residence, it most certainly needed a fresh coat of paint We were told that we could not paint or even do touch up work The paint was years old if not older but even still was in good condition We are absolutely not liable for cleaning charges We cleaned the home from top to bottom and as I said before, we are former military and take pride in how we leave things I would like to also say that I spoke to Home Locators before move out and assured them that although we were moving out early, we would honor our lease and we fully intended to do so UNTIL we were told that we did NOT owe anything because the home had been rented AND that we would be given our deposit back and that it would and HAD been mailedIf we weren't told this we certainly would have paid the month of June We spoke to Home Locators times after we moved out and not once did anyone inform us of move out charges or breaking our lease As a matter of fact, the first call after we moved was to check on the results of the move out walk through and I was flatly denied any informationI was told that the report was not complete We never heard another thing about it until today We were never notified or sent anything Do the honorable thing Regards, [redacted]

Our Bookkeeper & Office Manager's response is:
I received Ms***’ dispute on April 21st and
responded that day giving additional copies of what was originally sent to her
July This original letter was sent in July for payment no later than
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August 9, 2010. This file was then sent to collections adding on an
additional fee of $92. When I responded to Ms*** on April 21,
I had also informed her that I had spoken to the owner who had agreed to settle
her past due account for $200. We are a management company and we are only agents
for the owner, these charges and settlement amounts come from their
direction. She tried to dispute that the pictures provided were not of
the home she rented. Her dispute was based on the fact that our pictures
are kept on a flickr account which shows more than property on a
screen. There is not a way to separate them on the screen but the
pictures are clearly marked that are hers. After I called to explain this
to Ms*** and asked for a return call for confirmation, she responded via
email that she would pay the balance. At this point we consider the
dispute finalized. As of today, May 7, the payment she posted to our website has
cleared and we will be pulling the collection file with our collection agency for
the settlement amount of $ This is *** "***" ***, President and Managing Broker-Associate Everyone in our company wants to resolve all disputes quickly and professionally As this is a result of a tenant move out in you can understand our surprise when this dispute came to us for the first time It's unfortunate when a customer doesn't receive everything they wish however in this situation not only did we work to resolve the dispute but also was able to broker a deduction in the amount that was required to remove the collection I don't know what else we could have done to satisfy her

Management Team very unprofessional, impolite and unorganizedNever in the many years of renting ever experienced such dis functional and rude customer serviceProperty was infested with bugs and they didn't seem conserned for the wellbeing of their tentantObviously they only care about moneyFamily business with no moral ethics or personal curtesyVery sadden by the treatment and hope no one ever has to experience it

Complaint: ***
I am rejecting this response because:
I am a responsible individual and take my responsibilities seriously I have demonstrated that to lease company by years of perfect payment history, providing several expensive property improvements, AND BY CONSISTENTLY THE CLEANING A/C FILTER
If the coil was damaged/dirty then something else is causing the problem Either the reusable filter is not working well anymore and needs replacement or something else is at issue
As per my last Revdex.com message, I made several call to office, texted associate, and left several messages with office over the course of a week in regards to this matter I was NEVER contacted even once to discuss hence my complaint with the Revdex.com
For future reference to lease company, a hidden a/c coil or component is not something easily seen You may wish to provide proof that alleged component damaged such as a photo and not just some write up that anyone could write that could say anything This should be done especially if you are going to charge a substantial amount of deposit! I was provided no visual proof but would reject this charge regardless as I KNOW I cleaned the filter at least once a month
Regards,
*** ***

The tenants are correct in they did not pay their lease payment for the month of June, which they were responsible to pay as their lease was in effect through June 30, 2016. They did vacate early and through our efforts we were able to release the property with a June 1, new
tenant move in. The *** returned possession of the property to us on May 6th but the new tenants did not sign their lease until May 19th. The *** were told of the new tenants were scheduled to move in on June 1st and if that happened it is correct that we can't collect double rents which means that once the new tenants paid June rent the *** would be entitled to a full refund of the June rent. Unfortunately they paid any June rent so a refund could not take place. The larger issue is that the occupancy and lease was terminated early as they moved out on gave possession back to us on May 19th which is more than a month prior to the official lease end date on June 30, 2016. As is states in the lease agreement they signed if they request an early termination of this lease (Section 28B) and Landlord procures the assignee, subtenant, or replacement tenant 100% of one's month rent the tenant is to pay. As an agent for the owner we MUST do what is in the best interest of our client, the owner, which is what we did. There were damages to the property which are detailed in the move out report which are justifiable charges to the tenant. Please review the move out report to confirm the amounts. In fact as a sign of good faith we did not charge the tenant for landscaping which was required prior to the new tenant's move in. We will gladly go over the move out report with the *** item by item to explain what was charged and why. I eagerly await their response

This is THE WORST management company I have ever dealt withThey are the most unprofessional, rude, and arrogant company I have never had the displeasure of working withThere is NO leniency, and absolutely not one nice person that works thereThey are liars and terrible manipulatorsI couldn't wait until our lease was up

The facts of our company's relationship is as follows:
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On August 16, 2016 Mr. [redacted] signed a management agreement with Home Locators and Management, LLC.  The previous tenant had left the home in a deplorable condition.  Mr. [redacted] gave us $1000.00 . To start work.  The tenant had left trash both inside and outside of the home there were roaches running everywhere.  The first thing we did was remove all the items cut the grass cut the scrub trees which had grown through the deck, $610.00 and clean the house, $300 and perform some small repairs.
We came up with a plan to remove the portion of the carpet which had been chewed by the dog and remove the carpet from two bathrooms which was soiled and unsanitary . We sent him the bid for $700. We explained to him this was the best and least expensive way to eliminate the damage carpet without having to replace it.  We had the rest of the carpet cleaned and brought the property to code with required locks and smoke alarms $$334.10 and put the house on the market and obtained a qualified renter in record time. 
We also had the HVAC system checked as we do with every property we manage and we sent him the report.  The System is 16 yrs old and clogged.  The tenant move in and with a couple of days called and said the HVAC was not working. We reminded him about the report we had sent him and he said he had a home warranty plan.  We proceeded to call the warranty which had to come out several times and the air conditioning is still not working properly. We installed a used ceiling fan in the master bed room free of charge to him to try and keep the tenant happy. She then borrowed 3 window units to help.
Next she discovered the garbage disposal was not working and again we had to wait for the warranty company to come out. They sent a plumber and the plumber said it was an electrical problem.  We needed to call the warranty company again by this time the tenant was getting frustrated and had missed several hours of work.  At the same time she also reported several plumbing problems which required the warranty company. And also an electrical  problem.
He claims he has spend $3000 which not is not true.  $626.50 of the charges on his report are lease fees and management fees.  We also must retain a $350 reserve escrow account should a repair request be submitted in between the time the owner is funded and the time the rent is paid.  If this customer wants to reduce his contract with us to one year (which means the end of the current lease agreement of September 30, 2017) we are fine with that.  In fact if he wants to terminate his management agreement with a thirty day notice now we will gladly do that as well.  This client needs to be aware that if he does terminate prior to the end of this current lease he will owe us monthly management fees which we will collect as stated in the management agreement and agreed to by him. 
I really take offense to being called an amateur as we are recognized and respected in this marketplace as a professional property management organization.  An apology from him is in order for such a slanderous accusation.

The amount Ms. [redacted] paid was indeed $1775 with a cashiers check, however that amount was to pay for the $100 application fee, $1650 security deposit as listed on her lease agreement, and $25 went toward her prorated rent upon her move-in (total prorated rental amount was $1375). Upon Move-in on...

May 7, 2015 Ms. [redacted] gave a money order (# ending [redacted]) for $1350. As for the Hold-Over Rent Ms. [redacted] was made fully aware of what the amount would be if she did not return her keys to the office on her final day of occupancy which was supposed to be July 31, 2016. Hold-Over rent as stated in the lease agreement is 3 times the daily rate of rent.  In Ms. [redacted] case that amount is $165 per day.  She was not happy about the move nor was she happy about the property being shown to be released. She stated that for every day there was a showing she would remain in the home an extra day.  She called the office many times screaming, often responding to our office and being “anti-christian”, never allowing anyone to explain the lease so we did so in emails. Her lease agreement specifically states that she is to return possession of the home (return keys, remotes, etc) to the office during normal business hours.  Ms. [redacted] did not do so unitl Monday August 8, 2016 around 1:30 pm.  I have the signed document for the keys and remotes she returned that day.  So for 8 days at $165 per day Ms. [redacted] was charged $1320, not $1350 as stated in this complaint.  The carpet cleaning charge of $189.44 was assess because Ms. [redacted] did not have the carpets professionally cleaned upon move-out with a receipt provided as stated in her signed lease agreement. Housekeeping of $100 was assessed because the items specifically outlined in her lease agreement to be cleaned was not done.  She did not return the home in the clean condition it was given to her.  The charge of $64.93 listed as a tenant repair expense was for a shower head Ms. [redacted] removed from one of the bathrooms at the property.  When Ms. [redacted] was given the property there was shower head present, and there was never a repair request made stating there was any problem.  She simply removed the shower head upon vacating and never installed a replacement. In review of her complaints a credit back is not warranted.

Complaint: [redacted]
I am rejecting this response because:
I contacted the company on April 9 for the first time. I wanted to attach the pictures they sent me so that you can see that the home I lived in where not clearly identified. I ran out of room to attach. I finally had to call the company and both Mr. [redacted] and [redacted] were very rude to me. All I wanted was to be acknowledged and informed that they received my greivance and that it would take "x" amount of days to review.
Regards,
[redacted]

As a professional property manager we act as an agent for the property owner/landlord and our responsibility is to conduct the management at the direction of the landlord while not violating any of the local, state and/or national laws governing fair housing, landlord/tenant relationships, or the...

code of ethics that as a Realtor® and member of the National Association of Residential Property Managers (NARPM®) I am obligated to and willingly follow.  This particular tenant claims that is at a minimum 5.5 up to 11 years old when in fact as you can see in the attached invoice dated July 25, 2012 the coil was replaced.  That means that this coil was only three years old!  The reason that the coil needed replacing was due to blockage which is a result of not cleaning/changing the air filter on a regular basis.  I know that the tenant claims they did it monthly but our HVAC tech says differently.  
I am sorry that this tenant is upset with the direction that my owner has given us to take, but as stated earlier it's not my final decision but rather the property owners.  This particular property owner is also a licensed Texas Real Estate broker which means he is trained in such situations and gave us the direction we took.  I first answered this complaint the day after I received it but it must not have been accepted properly by your office.  Please acknowledge your receipt of this response.  It is NEVER our intention to ignore any questions or complaints from our tenants, owners, vendors or organizations we have business relationships with.

Complaint: [redacted]
I am rejecting this response because: I will gladly go over the move out repair charges.  I have emailed the Lead Property Manager and have yet to get a response.  I do wish to speak to him.  I don't see how we are responsible for any of the repairs listed.  We rented the home for 6 years.  The A/C and all the appliances were in perfect working condition at the time of move out.  We are former military and so we are used to leaving a home better than we found it. You were charged for A/C filters which is suspect because we were sure to leave the property with new ones when we left.  Also, as far as landscaping, we have always kept our lawn looking nice and just to show that we are respectable tenants, we even had the lawn mowed two times after we had already moved.  On a further note, when we moved in, the lawn was very overgrown and even before we moved in my husband mowed the grass.  
As far as the painting of the residence, it most certainly needed a fresh coat of paint.  We were told that we could not paint or even do touch up work.  The paint was 6 years old if not older but even still was in good condition.
We are absolutely not liable for cleaning charges.  We cleaned the home from top to bottom and as I said before, we are former military and take pride in how we leave things.  
I would like to also say that I spoke to Home Locators before move out and assured them that although we were moving out early, we would honor our lease and we fully intended to do so UNTIL we were told that we did NOT owe anything because the home had been rented AND that we would be given our deposit back and that it would and HAD been mailed. If we weren't told this we certainly would have paid the month of June.  We spoke to Home Locators 4 times after we moved out and not once did anyone inform us of move out charges or breaking our lease.  As a matter of fact, the first call after we moved was to check on the results of the move out walk through and I was flatly denied any information. I was told that the report was not complete.  We never heard another thing about it until today.  We were never notified or sent anything.   
Do the honorable thing.  
 
 
Regards,
[redacted]

I rented from a Home Locators back in 2010 and when I moved out I was charged with $1300 in fees. I tried to reach out to them in 2010 and got nowhere. Currently, I am trying to get into an apartment and this has come up on my credit report. I first emailed the company on April 9, I emailed the president and vice president. I never received an acknowledgment of my grievance of asking them to review the account. About 3 weeks later, April 22, I received an email from their accounting department that I owe $200 and how I would like to handle the payment. They attached photos of the home I rented from them but the majority of the photos were not of the home I lived it. It was apparent that I was being charged for 2 homes. I replyed to their email on April 22 and informed them that the photos did not belong to the home I lived in and sent them a link of the home I lived in under their management. I have yet to hear from them . I have emailed them on April 22, 24, 28 and May 1. I have not been acknowledged nor have I received a resolution. I have informed them that I would like to take care of this matter immediately as I am trying to move into an apartment.

This company lacks courtesy, customer service and manners. [redacted] and Mr. [redacted] have been very unprofessional. I have called and spoken to [redacted] and she was very rude to me. I am sorry there was a mistake on my account but I did not make the mistake...they did. I am very disappointed in the lack of service I have received.