Home-Makers Furniture

As what is indicated in the complain The customer purchased extended warranty thru montage, the warranty on our product is only one year, after that as indicated on the warranty its thru [redacted] not thru Home Makers, we will get in touch with montage to find out what we can do to help Thank you

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] I was contacted by Homemakers and [redacted] within a couple days of my complaint I feel that we will be able to work out issues but it not, I will be back in touch with Revdex.comSo far so good

As what is indicated in the complain The customer purchased extended warranty thru montage, the warranty on our product is only one year, after that as indicated on the warranty its thru [redacted] not thru Home Makers, we will get in touch with montage to find out what we can do to help.
 ...

Thank you.

Took my car for service as it was stalling and shaking, was charged for a new battery. Car continued to stall and shake, was told to give battery time. After a week was told to bring it in for additional work at additional cost to me. Went to another service center and they corrected the problem in 20 minutes for $25. Toyota service center is dishonest and charges for service not needed.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]
I was contacted by Homemakers and [redacted] within a couple days of my complaint.  I feel that we will be able to work out issues but it not, I will be back in touch with Revdex.com. So far so good.

Review: We have damaged furniture that we bought in Feb of this year. We contacted Homemakers in August to start the process of repair/replacement. We have not had the issue resolved and whenever we call them they either don't answer or return our calls or they tells us that they are working on it and are waiting on the furniture representative to get back to them and they will call us back. They never call call us with any additional information and then we have to call them again only to be told the same information.Desired Settlement: At this point we are very frustrated and are desiring a repair and refund of some sort for all time and energy over the past few months and the run around.

Business

Response:

Revdex.com spoke with the general manager of the store who stated that the reason for delay is that this furniture is special ordered, and can take 6-8 weeks for delivery. He also stated that they have been working with the manufacturer on behalf of the customer to get the issues taken care of, and that they did contact the customer today to let him know that the manufacturer approved a full replacement for the furniture for a different fabric so that he does not have this issue in the future. The general manager said that they are expecting the customer in the next few days to facilitate picking out new furniture for the replacement.

Review: I ordered furniture from Homemakers at the [redacted] 23235 location on 4/25/16. The furniture was a loveseat and sofa from [redacted]. Kristie, the store manager/clerk told me that it would take 6 weeks for the furniture to be made and delivered to the store, in which it should be the second week of June (the week of 6/6). I came into the store the week of 6/6 to check on the status of the furniture, Kristie told me that it had not arrived and that she would call me. I did not hear anything, which prompted me to go go back in the store to check again. I went to the store on 6/24. Kristie conveniently informed me that the furniture had "just arrived." I still had a reining balance to pay in order for the furniture to be delivered to my home. I paid my balance in full and the delivery date was set for Saturday 6/25. On Saturday 6/25, the furniture was delivered. However, there was a black stain and damage to the panel of the sofa. The loveseat was fine without any damage. The sofa was sent back to Homemakers. After speaking to Kristie, she agreed and acknowledged the damage to the sofa and stated that a technician from [redacted] would have to come out to take a look and repair the furniture. I told her my concerns about just fixing it versus ordering a new sofa. She said that fixing it was the first step and if I did not approve, after looking at the furniture, then they would order me another sofa. Weeks had gone by without hearing anything about my sofa so I called the store and spoke to Kristie who stated that a new panel was ordered and that the technician would be out to repair it and she would call me to update me. Again eels went by without me hearing anything. I called again and was told the same thing over and over again. Then I received a call from David on 8/9, who told me that will be ready for me to look at that week. I went to the store and expressed to David that I wanted a new sofa, which he told me that he was going to order.Desired Settlement: David called me today 8/16 at 4:13pm to tell me that [redacted] was not willing to send a new sofa. I expressed to David that if they were not going to send me a new sofa that I would like for them to come get the loveseat in my home and refund me for the furniture. I was told by David that I would be charged a 25% return fee, in which I think is totally ridiculous being that I was sent damaged furniture, no one at the store ever called to update me or let me know what was going on, it has been weeks to now over a month since the furniture is now "repaired." I expressed to David that I should not be charged any type of fee due to the inconvenience I have been caused over this. I have also been sent a bill due to part of my furniture being financed, where I have been expected to pay on top of the money that I paid out of my pocket for furniture I don't have. I just want either a new sofa or either return the loveseat and get a full refund without being charged a 25% return fee.

Business

Response:

On

4/25/16, [redacted] purchased a [redacted] sofa and loveseat. The sofa

arrived from [redacted] with a small tear and black mark on the side panel. Ms.

[redacted] accepted the loveseat, but sent the sofa back with HomeMaker's delivery

drivers, and agreed to have a [redacted] technician replace the panel of the

sofa. Approximately 3 weeks after she agreed to proceed with the repair, Ms.

[redacted] called the store and stated that she would like to have the sofa

replaced, instead of repaired. [redacted] would not agree to replace the sofa

because the parts for the sofa had already been ordered per the customer's initial

agreement. Ms. [redacted] agreed to proceed with the repair, and was invited into

the store to see the sofa once the panel was replaced to make sure that she was

satisfied with the repair. After seeing the repair, which was successfully

completed to [redacted] specifications, Ms. [redacted] expressed that she would not

accept a repaired item, and wanted a new sofa. HomeMaker's ordered a new sofa

on 8/18/16, which is scheduled to be completed on 9/8/16.

Review: We have damaged furniture that we bought in Feb of this year. We contacted Homemakers in August to start the process of repair/replacement. We have not had the issue resolved and whenever we call them they either don't answer or return our calls or they tells us that they are working on it and are waiting on the furniture representative to get back to them and they will call us back. They never call call us with any additional information and then we have to call them again only to be told the same information.Desired Settlement: At this point we are very frustrated and are desiring a repair and refund of some sort for all time and energy over the past few months and the run around.

Business

Response:

Business

Response:

Revdex.com spoke with the general manager of the store who stated that the reason for delay is that this furniture is special ordered, and can take 6-8 weeks for delivery. He also stated that they have been working with the manufacturer on behalf of the customer to get the issues taken care of, and that they did contact the customer today to let him know that the manufacturer approved a full replacement for the furniture for a different fabric so that he does not have this issue in the future. The general manager said that they are expecting the customer in the next few days to facilitate picking out new furniture for the replacement.

Review: I was a contacted by [redacted] via Home-Makers to set up a date for a technician to see problems with furniture I purchased about a year from Home-Makers]. Subsequently I had a problem with the date and found I needed to reschedule, which I attempted to do online through [redacted]. I have not heard from anyone. I called [redacted] only to get their message service. I emailed to a "site under construction" message, which generally means the business did not renew domain name. That is usually done when a business is going under.

The contact number is: [redacted]

[redacted]. [redacted]

[redacted] - not a working websiteDesired Settlement: refund or replacement of furniture since there is no acceptable way to contact company.

Business

Response:

As what is indicated in the complain The customer purchased extended warranty thru montage, the warranty on our product is only one year, after that as indicated on the warranty its thru [redacted] not thru Home Makers, we will get in touch with montage to find out what we can do to help.

Thank you.