Home Mattress Center

Review: Mattress ordered on April 7th. Had to follow-up for receipt. Had to follow-up for delivery status. Still have not received any updates after several conversations with [redacted]. He fails to follow-up. Requested to be credited for $806 sale. on May 5th. Have yet to receive acknowledgment of credit. My Amex card and Hotmail account were compromised during this time as well. Could it be that this person has now compromised my amex account and is charging $568 to Amazon on my card too?Desired Settlement: Credit my card. The only thing this organization delivered was frustration. This purchase was for my 87 year old mother who has back pain from her old mattress. She had to endure another month of pain due to this situation brought on by either an incompetent or purposely deceitful organization/individual.

PLEASE HELP!

Business

Response:

Please note that this customer refund was acknowledged via AMEX on 5/6/14 in the amount of $ 806.55 That is the amount that was charged against our accout.

The .45 cents difference I assume is the charge that they make against our account for the service fee.

We did have difficult with the Simmons completion end of this sale. A series of issues that we did not have direct control of caused the initial delay in the execution and subsequent shipment of the merchandise.

Our records show that once the cancellation was requested we did process the refund.

Please contact me if you need additional documentation of the AMEX refund. My guess is that the customer filed this complaint the day after the refund had been issues.