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Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Creations Baby ceased production of nursery furniture years agoWe no longer have parts available but we were able to provide Mrs [redacted] with a replacement rail kit for her crib conversionThe kit will be shipped to her home this week.I have given Mrs[redacted] the confirmation number and she was very pleased We are glad that we were able to satisfy Mrs [redacted] 's request for replacement Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) MrsN [redacted] was very helpful! She said a replacement kit will be shipped to meThank you

We were not aware of this complaint previouslyWe will contact *** *** in San Marcos and work with them to resolve this issue for the customer

Initial Business Response /* (1000, 5, 2016/01/12) */
Creations Baby ceased production of nursery furniture 3 years ago. We no longer have parts available but we were able to provide Mrs [redacted] with a replacement rail kit for her crib conversion. The kit will be shipped to her home this week.I...

have given Mrs.[redacted] the confirmation number and she was very pleased.
We are glad that we were able to satisfy Mrs. [redacted]'s request for replacement.

Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Mrs. N[redacted] was very helpful! She said a replacement kit will be shipped to me. Thank you.

We have responded to the consumer regarding that complaint. I have requested more information in order to research the problem. Copy of email :Good morning Mr. [redacted],We have been notified of your complaint to the Revdex.com concerning your internet purchase of the Pulaski, Farrah...

bedroom furniture. I understand that you ordered through a company called [redacted]. They apparently are a 2nd or 3rd “generation” dealer, meaning that they purchase from Pulaski Furniture under one name and sell the product online under a different name that is unknown to us. I will certainly do my best to help, but I will need some additional information. Please send me a copy of the original purchase receipt showing the company information and the exact pieces that you ordered.If you have the name or email address of someone that you have spoken with, other than your contact at the Revdex.com, concerning your problem I will need that as well. Any correspondence that you have had with [redacted] concerning the problems that you have encountered would be very helpful as well.Once I have received the additional information, I will follow up and get back to you as quickly as I can.Kind regards,Carolyn N[redacted]