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Home Neat Home, Inc

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Home Neat Home, Inc Reviews (3)

I am rejecting this response because: You should have resolved that before payment was due, you had plenty of time

Dear [redacted],Thank you for following up with the move out of the home at [redacted]. I appreciate the time and energy you have invested in reviewing the security deposit itemization. For clarification, I will address each issue as listed in your Revdex.com complaint.1)    Party:...

I apologize if there was any confusion regarding the party in early May which is the particular one I am assuming you are referring to. According to [redacted] police and a private patrol agency, all four apartments were involved in the party that consisted of more than 300 people. 2) Construction: All apartments were posted with a notice informing them up of the upcoming exterior stucco repair. I apologize if the work created a difficult studying atmosphere as that was not the intention while the building was improved.3) Condition at move in: I have reviewed the move in documentation including pictures and found that all items in the home were noted to be in clean and intact condition. This condition was signed and agreed to by [redacted], the resident present, on July 24th, 2014. I would be happy to send you pictures documenting the condition. Sheraton’s move-in documentation is extremely thorough. The move-in for this unit is 33 pages and 104 pictures and clearly shows #1 as to be in excellent condition. The full move-in is available for your review at your request.    4) Charges: Upon review of your initial complaint letter to our company along with the manager’s responses, all charges are reasonable in consideration of the amount of work needed to be done. A 20 page packet was provided to the residents on April 27th that detailed what cleaning and general condition was needed in order to receive a full deposit refund along with hourly quotes for cleaning and painting. This packet also emphatically emphasizes the necessity to have a resident or personal guarantor present at the scheduled move-out date and time. Phone calls were also made to emphasize this. No resident or personal guarantor chose to be present. Over 95% of the disputes that arise are from those who chose to not attend the move-out inspection. Just as was mentioned above, the move-out inspection is well documented and includes 53 pages and 180 pictures. The contrast between the move-in and move-out is easily identifiable.          a) Cleaning: Given the size of the home and that almost every item needed deep cleaning, the cost reflects the time needed to bring the home back to the agreed upon move in condition. Please let me know if you would like pictures as an example.       b) Freezer bar: As with most professional services, we are charged a visit and/or diagnostic fee for a technician to assess the damage in order to find a replacement part. The labor time is discounted in consideration of this visit fee and only an additional $15 was charged for the two repairs that were done.         c) Unlabeled charges: On your original deposit itemization, there were two charges that had estimates of $2,000 and $132.23. I sincerely apologize that these items were not clearly labeled for the repair that the estimate was on as this was an oversight on our part. As you saw on your revised deposit itemization that was sent out 2 weeks later, the estimates were for carpet replacement and the refrigerator repair mentioned earlier. I have confirmed with the manager that he recently sent you additional copies of invoices including the original carpet replacement invoice as per your email request. If you have not received this, I would be happy to send them again directly to you.[redacted], I understand your frustration and please be assured that we do not take these complaints lightly. Our goal is to provide a wonderful housing experience and we do everything in our power to provide a clean and well cared for home for our residents. We are not taking advantage of students, co-signers or any other resident that we care for. As our letter in the move out instructions says, we provide ample opportunities for inspections, cleaning lists, and even an online video to help avoid any frustration and confusion during this time. I apologize that this has been your experience in renting with us and hope that these answers clarify the issues. Please feel free to contact me personally for additional documentation of the home or simply to discuss ideas to prevent misunderstandings like this in the future.        Thank you for your attention in this matter and best wishes for the future.Sincerely, [redacted]Sheraton Real Estate Management[redacted]

Response:As per our phone conversation, my firm has provided all documentation to [redacted] regarding this dispute. This included a move-out packet that strongly encouraged presence at the time of move-out by all residents and personal guarantors. None chose to be present. We also offered to provide the move-in documentation which included over 100 pictures and the move-out which also included over 100 pictures. [redacted] questioned whether we actually replaced a portion of the carpet and we offered to provide contact information of the carpet company that installed the carpeting. We have not heard from any of the residents or their personal guarantors except for [redacted] who is the wife of the actual guarantor. The amount owed has been paid in full by all parties including [redacted] so I do not know what further steps would need to be taken.   Regards,[redacted]

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Address: 9096 Briarglen Rd, Eden Prairie, Minnesota, United States, 55347-2560

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chicorentalhousing.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Home Neat Home, Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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