Home Pages Directories

The renewal practices of this company are fraudulent Seeking a renewal for the book in January is a scam I purchased advertising in August for the book They came to my business in January and handed me a paper to sign, I thought it was for the year NO, this was a renewal for the February book I was not billed for this ad until March Then I was turned over to collections in April of for the $advertising fee There was no date for the ad in the contract "apparently they can have you sign up any time and bill you whenever they feel like it" VERY DISAPPOINTED in this company, requests for reversing the fees have been ignored, and now turned over to collections NICE! NEVER sign anything for this company unless you know WHEN the advertising is for!!! Maybe my $mistake can be your advice For SMALL struggling businesses, $is ALOT of money! I would not advertise here EVER again

Honestly I'm super impressed with what amp did with their optima programI went from non exsistant to claimed and found on [redacted] and other search enginesHard to find someone to do this for a home based business like mine

Initial Business Response / [redacted] (1000, 5, 2014/10/16) */ We are in receipt of the recent complaint filed by Christy [redacted] of [redacted] Family Child CareMs [redacted] is requesting to have all late fees and finance charges removed from her account, and she will pay her original balance in fullAs the Manager of Customer Care at HomePages Directories, I take every customer complaint seriously and attempt to resolve all complaints in a prompt and satisfactory manner We take special pride in providing our customers with excellent service, and work closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerIn this case, we have reviewed the communication between of [redacted] Family Child Care and our officeI have included the communication timeline below March 19, - Ms [redacted] signed a contract for an eighth page advertisement in the New Richmond, WI HomePages directory totaling $ April 3, - The advertisement Ms [redacted] 's order was built and a proof was sent to Ms [redacted] to the mailing address she provided us on the original contract June 23, - The New Richmond, WI HomePages was printed and distributed to every residence, business, and PO Box holder via the U.SPost Office July 1, - A statement was generated and sent to Ms [redacted] to the mailing address she provided on her original contract July 21, - A payment of $was credited to Ms [redacted] 's account August 1, - A statement was generated and sent to Ms [redacted] to the mailing address she provided on her original contract August 13, - A member of our accounting team attempted to contact Ms [redacted] via phoneThe call was answered and then disconnected August 18, - A member of our accounting team received an email response from Ms [redacted] : "I have set up a bill pay through my bank and will pay what I can each monthMy ad is for a daycare and I still only have full time child so I'm not getting much incomeWhen I bought the ad Olivia said it would be ok to make little payments until I get more business and can get it payed off." August 18, - A member of our accounting team replied to Ms [redacted] 's email: "Yes, we will accept any payment on the accountPlease make sure we do receive a payment every days to avoid the next step of the collection process." August 18, - A payment of $was credited to Ms [redacted] 's account September 1, - A statement was generated and sent to Ms [redacted] to the mailing address she provided on her original contract September 4, - A payment of $was credited to Ms [redacted] 's account September 23, - A payment of $was credited to Ms [redacted] 's account October 1, - A statement was generated and sent to Ms [redacted] to the mailing address she provided on her original contract October 6, - A member of our accounting team received an email response from Ms [redacted] : "I received my invoice today with an extra charge of $on the total chargesIt also states I am 61-days past dueI was told more than once that if I made a payment within every days this would not happenThis is a list of my previous payments sent within the asked time periodPlease remove the charges from my accountI am very disappointed in my choice of advertising with this companyI have not received the results I expected and the accounting is not accurate." October 6, - A member of our accounting team replied to Ms [redacted] 's email: Thank you for your responseWhen we spoke back in August, I did advise of the payment plan that we had that would avoid late payment fee and finance chargesUnfortunately, this was not a payment plan you could affordWe were however still willing to work with you and advised that we will accept any payment on the account but interest and a late fee would accrue and the account will appear past due and you would receive notices." October 7, - A member of our accounting team replied to Ms [redacted] 's email: "I am sorry I did misstate that we spokeI was referring to the email you sent where you said that you could only make small payments on the accountI did see that you had sent a payment of $10; we unfortunately do not have a payment plan that lowWe do work with our customers and accept any payment; however, interest and late fee will accrueYou will receive past due notices but as long as we are receiving a payment every days the account will go no further in the process." October 7, - A member of our accounting team received an email response from Ms [redacted] : "I am glad we both agree there was a misunderstandingConsidering you agreed you would accept ANY payment without being charged extra fees I request that the extra fees be removed and I will pay my original balanceI have contacted Revdex.com on your behalf and I hope we can get this resolved." October 7, - A member of our accounting team replied to Ms [redacted] 's email: "The contract that was signed does indicate that if payment is not received within days of invoice a late fee and interest will accrueIf you are able to do a payment of $today I can remove the late fee and finance charge, or if you would like I can set up a payment plan that we do have available of monthly payment of $starting in October." October 14, - Our Customer Care manager attempted to contact Ms [redacted] via phoneHe left a message to call regarding Ms [redacted] 's advertising account As defined in the advertising agreement that was signed by Ms [redacted] if payment in full is not received within thirty days of the initial invoice, the account is subject to a $late fee and a 1.5% interest charge per monthIt was communicated to Ms [redacted] by our accounting team member that we would accept any payment toward the account, and regular monthly payments will keep her account in house and avoid any accelerated collection effortsWhile Ms [redacted] 's account would be kept in house under this circumstance, her account is still considered past due without a formally agreed to payment arrangement and fees would accrue on a monthly basis Ms [redacted] has made four regular monthly payments as advised by our accounting team memberI am willing to honor Ms [redacted] 's request to remove any accrued late fees and/or finance charges associated with her advertising account because of her timely communication and regular monthly paymentsMs [redacted] has similarly agreed to pay her original balance in full, less any fees and interest, which as of today is $

As a business owner, I have never felt so disgusted and taken advantage of by a solicitorAt the beginning of last year a sales rep for Home pages directories stopped in to try to solicit our business and have me purchase a business card adBecause I generally leave the advertising up to my wife, I told this sales rep that I was interested but not sure at the time, and that I would talk it over with my wife prior to committing to purchasingThe sales rep then told me that was completely fine, and that she would get back in touch with my wife, but asked me to sign a contract, stating that with my signature they would be able to come up with a rough draft to go overSeveral days later my wife received a call from the home pages rep and after much thought decided against placing an ad in home pagesMy wife asked the rep if there was anything we needed to do to insure that we would not be chargedThe sales rep assured that the contract would be null and void, and we thought that the matter was over and done withCome to find out they went through with with placing the order anywaysWe received a bill for $several months later and have been fighting it ever sinceNow we are getting letters from, [redacted] Ltd, lawyers who are threatening us that we will be taken to court if we don't pay the now $Also, if we do get taken to court we will be fined $We are a small family business, open for just years when this mess startedHome pages Directories is a horrible business, and employs people who obviously have no moralsThis company preys on small businesses and is completely corruptEspecially when a quick review search shows the same situation to so many other peopleIt's pitiful!

As a result of my horrific experience with Homepages I have a No Solicitation sign on my door! A young gal named Sarah came into my Studio to sell me Homepage advertisingI told her from the moment she walked in that I had a business partner and that I don't do anything without first discussing it with herThat I would be happy to look everything over, discuss it with my partner and then get back to her with a decisionI was also very clear that I did not think we could afford the cost as we had spent our advertising budget on other thingsSarah would not give upShe suggested that I sign the contract just to hold the space and that I could talk to my partner and let her knowI was uncomfortable with that and so then she told me that she was going in for some knee surgery and that it was going to be difficult for her to get back as she was going to be laid up for a couple of weeks and that it would be easier if I just signed everything so she didn't have to come back out, because of course there was a deadlineShe told me that if my partner did not want to do it she would just destroy the contract! So after speaking with my business partner we decided not to do it so I called Sarah to tell her we were not interested only to find out that she had already submitted the paperwork and that there was no way she could cancel the contractI was furious telling her that she lied to me but realized at that point that I was very stupid to have believed this lying conniving salespersonI received the bill months later and I told them that I wasn't going to pay because I was lied to by SarahI have refused to pay it even though they reduced the amount because quite frankly I was lied to The salesperson had no intention of waiting for me to call her back with my partner's decision She submitted that paperwork immediately Shame on her! I don't think I should have to pay for something when in fact this deceitful salesperson lied! In addition, I have not received one client as a result of advertising with Homepages, not one! I would never recommend this company to anyone!

Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ We are in receipt of the recent complaint filed by [redacted] of Curbs AppealIn the complaint, Mr [redacted] is requesting to not print, or be billed for the advertisement he has signed a contract for We take great pride in providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerWe have reviewed the communication timeline between Curbs Appeal and our officeI have included the communication timeline below March 26, - Mr [redacted] signed a contract for a Full Page Ad to be placed in the Valparaiso, IN HomePages Directory totaling $(attached) March 26, - Mr [redacted] contacted our office via telephone and spoke to a member of our Customer Care TeamMr [redacted] said an employee who was not authorized, signed the contract, and was terminated the same day of signingOur Customer Care Team Member stated they would speak with the Manager of Customer Care, and return a call to Mr [redacted] March 26, - A member of our Customer Care team attempted to contact Mr [redacted] via telephoneThe person who answered the phone identified himself as [redacted] and stated that our Customer Care Team member had spoke with him earlier that day, not Mr [redacted] [redacted] claimed that Mr [redacted] was the employee that was terminated for signing the contractHe then claimed that he had bought the business from Mr [redacted] , who was the previous owner[redacted] also confirmed that Mr [redacted] signed the agreement at***'s residence, and they were both present at the time of signing Our Customer Care Team Member attempted to reconfirm that [redacted] was present at the time of signing, to which he changed his version and said he was not present, but Mr [redacted] was at his houseOur Customer Care Team Member then asked for a Bill of Sale, in order to waive the balance on the account and cancel the contract [redacted] stated he did not need to provide this documentation and ended the call with our Customer Care Team Member March 26, - [redacted] contacted our office via telephone and spoke to the manager of our Customer Care Team, just minutes after his previous conversation[redacted] stated that his attorney advised him to send a Bill of Sale, in an effort to have the current contract canceled[redacted] said he would send this to our Customer Care Team Manager April 1, - Our Customer Care Manager called and left a message to follow up that he has not received the fax of the Bill of Sale for the business April 7, - As of today's response, we still have not received a Bill of Sale When a contract arrives at our corporate office, the entire HomePages team works hard on behalf of our advertisers to produce publications that are timely, accurate, and produce excellent resultsWe immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all informationWe employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proofIn addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishingWe then paginate, print, and finally distribute their ad in their community Mr [redacted] , who is claiming he did not know he signed a non-cancelable contract, but rather an agreement to confirm his addressThe individual we have been speaking with over the phone is named***, and is claiming to have terminated Mr [redacted] from the company[redacted] has since claimed that he bought the business from Mr [redacted] , and the agreement was signed on his property In an effort to reach a resolution, we offered to cancel the contract for Curbs Appeal if a Bill of Sale was presented with effective dates[redacted] agreed to this, and stated he would be sending the Bill of Sale as soon as possibleWe are still willing to honor this solution, and cancel the contract for Curbs Appeal as soon as a Bill of Sale is received Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I noticed a pattern of complaints here, in which a number of people were duped into believing it was not a binding contract they were signing, and were upset enough to file complaintsYet somehow American Marketing and Publishing retains an A+ rating? I am now asking myself how this company is even licensed to do business, and perhaps my complaint was better suited for the Attorney Generals office, which provide very strict regulations against this sort of business/sales practiceHomePages Directory representatives seem to have developed patterns of misrepresenting documents and other illegal sales tactics to get a signature on a contract which has an entire back page of fine print containing unconscionable terms and obligations that no one in their right mind would agree toI guess the psychology behind it is that rather than go into mediation or debt collection people will just pay Well since a worthless $advertisement in a book nobody will ever see has buried my small local home-based business before it actually started, I wish them luckCost of a worthless ad? $Cost to close my doors? $hmmmmm Final Business Response / [redacted] (4000, 13, 2014/05/05) */ We are in receipt of the recent response filed by Mr [redacted] of Curbs AppealI can attest that all of the statements made in our previous response are 100% accurate and true based on our records In his response, Mr [redacted] indicates that he does not need to show documented proof to usIf Mr [redacted] does not wish to work with us to provide the proper information in order to cancel his contract, then I cannot assist Mr [redacted] with his original desired resolution to cancel his contractBased on the conversations that were outlined in our original response, Mr [redacted] and the man that identified himself as [redacted] are both involved in Curbs Appeal [redacted] confirmed that he would send a copy of the bill of sale in order to cancel the contract for Curbs Appeal, but as of today, May 2, 2014, we still have not received the Bill of Sale in order to cancel the contract Final Consumer Response / [redacted] (4200, 11, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reviewed the response given by HomePages directories and find it incomplete and not at all acceptable as a resolutionHomePages Directories / American Marketing and Publishing forgot to address the fact that they've been accused of illegal sales and business practices on numerous occasionsConsistent complaints of using trickery and statements to obtain signatures have surfaced on this site and othersThere are several laws protecting people from these types of business practices, so I needn't argue with HomePages Directories or show documented proof to any representative therein- I'll prove my case to the attorney general and a proper judgeDon't be a victim, sometimes fighting for what's right can be very rewarding

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ We are in receipt of the recent complaint filed by Mr[redacted] of the [redacted] CampgroundIn the complaint, Mr[redacted] is requesting to have the contract that he signed on 8/20/to be cancelled, specifically for the [redacted] HomePages, IL directory for 2014-As the Customer Care Manager at HomePages Directories, I take every cancellation request seriously and attempt to resolve all customer complaints in a prompt and satisfactory mannerWe take special pride in providing our customers with excellent service, and working closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner In reviewing the timeline and communication for Mr[redacted] 's account, we noted a conversation on 8/22/that took place between Mr[redacted] and a member of our Customer Care teamOn that date, Mr[redacted] stated that he was approached by one of our sales representatives, [redacted] , to advertise in the [redacted] HomePagesMr[redacted] signed a contract for advertising in the [redacted] HomePages, but expressed to the sales representative that he was not happy with advertising results from the previous year and did not want to move forwardOur Customer Care team member did communicate this to both the sales representative and the area sales manager, directing them not to submit the contractPer the direction of our Customer Care representative, the contract was not submitted to our officeAs of today, 8/27/2014, we do not have a current contract on file for advertising in the [redacted] Homepages for the [redacted] Campground

Initial Business Response / [redacted] (1000, 5, 2014/04/11) */ We are in receipt of the recent complaint filed by Ms [redacted] of Follow Your NoseIn the complaint Ms[redacted] is requesting a refund of $for services not renderedAs the Assistant Manager of Customer Care at HomePages Directories, I take every customer complaint seriously and attempt to resolve all complaints in a prompt and satisfactory manner We take special pride in providing our customers with excellent service, and work closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerIn this case, we have reviewed the communication between Follow Your Nose and our officeI have included the communication timeline below - October 25, - Ms[redacted] signed a contract for Text Marketing totaling $Ms[redacted] also signed a quarterly automatic payment plan with an initial deposit of $to be applied on 11/1/and three subsequent payments of $to be charged to her account on 1/25/14, 4/25/14, and 7/25/ - October 29, - One of our Text Marketing team members spoke to Ms[redacted] to set up her accountMs[redacted] told our Text Marketing team member that she had a deadline to meet and asked to call back - October 30, - Ms[redacted] ' initial payment of $was applied to her account balance - October 31, - One of our Text Marketing team members spoke to Ms[redacted] to set up her accountMs[redacted] told our Text Marketing team member that she was having register issues and she was trying to do payrollShe asked our Text Marketing team member to call back - November 4, - One of our Text Marketing team members called to speak to Ms[redacted] about setting up her programShe left a message for Ms[redacted] to call back - November 8, - One of our Text Marketing team members called to speak to Ms[redacted] about setting up her programShe left a message for Ms[redacted] to call back - November 14, - One of our Text Marketing team members called to speak to Ms[redacted] about setting up her programShe left a message for Ms[redacted] to call back - November 15, - One of our Text Marketing team members called to speak to Ms[redacted] about setting up her programShe left a message for Ms[redacted] to call back - November 19, - One of our Text Marketing team members called to speak to Ms[redacted] about setting up her programShe left a message for Ms[redacted] to call back - November 21, - One of our Text Marketing team members sent an email to Ms[redacted] , asking for a good time to contact her to set up her program - November 22, - Ms[redacted] called and spoke to one of our Text Marketing team membersMs[redacted] said that she would call our Text Marketing team member when she was ready to set up her programMs[redacted] told our Text Marketing team member not to call anymore - December 11, - One of our outside sales representatives contacted our Text Marketing team member after speaking to Ms[redacted] She directed our Text Marketing team member to call and speak to a woman named [redacted] about getting their program set upOur Text Marketing team member called to speak to [redacted] , but she was not in - December 11, - - One of our Text Marketing team members called to speak to [redacted] about setting up their programShe left a message for [redacted] to call back - December 30, - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - January 8, - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back and followed up by sending an email to Ms[redacted] - January 13, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back and followed up by sending an email to Ms[redacted] - January 16, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back and followed up by sending an email to Ms[redacted] - January 20, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back and followed up by sending an email to Ms[redacted] - January 27, - A payment of $was applied to Ms[redacted] ' account per the automatic payment plan that was signed at the time of contract - January 29, - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - February 20, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - February 24, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - February 28, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - March 3, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - March 11, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back - March 24, - - One of our Text Marketing team members called to speak to Ms[redacted] or [redacted] She left a message to call back Our contracts are binding and almost always non-cancelable because we immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all informationWe employ a full team of professional ad designers to craft the customer's complimentary marketing materials and ensure they receive a proofIn addition we employ a full staff of Text Marketing Specialists that are on staff to help customers with their Text Marketing programs and answer any questions they may have hosting the program also includes managing a customer's online platform, list, and keyword Ms[redacted] did sign a twelve-month contract and an automatic payment agreement on October 25, Our Text Marketing specialist has attempted to contact Ms[redacted] on many occasions to assist her with utilizing the programWe do want to work with Ms[redacted] and we would be happy to have her Text Marketing specialist reach out to her to continue to coach her how to better utilize her Text Marketing Program Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Calling me to set up something I do not want and have not used is not helpfulI want a refund for the amount already paidIf I have to make this a legal matter, I willThey use deceptive tactics to get billing information not from me, but from staff members and I did not sign a contractThey don't even have my legal name listed which I use for all business purposes including check writing and contractsThey list messages were left with people who do not work hereI will contact the Illinois Attorney General's office if they do not issue a refund immediately Final Business Response / [redacted] (4000, 9, 2014/04/24) */ We are in receipt of the recent response filed by Ms[redacted] of Follow Your NoseI can attest that all of the statements made in our previous response are 100% accurate and true based on our recordsIn her response, Ms[redacted] states that she does not want her Text Marketing program, she did not sign for the program, and would like all monies refunded to herMs[redacted] further states that her staff members provided the information/ authorization for both the payment plan and the contract In our previous response, we provided a timeline of communication and supporting documentation of the contract, automatic payment form, and a check that were signed by Ms[redacted] If Ms[redacted] ' staff members did in fact provide the information/ authorization for the contract, payment form, and the voided check that was remitted to HomePages, then Ms[redacted] should address this concern with her staff members In the timeline we provided, there are several instances of Ms[redacted] ' Text Marketing Specialist speaking to her about the program and set upIn each instance Ms[redacted] directed her Text Specialist to call back another time for various reasonsMs[redacted] ' Text Marketing specialist has provided every opportunity to Ms[redacted] to work closely with us on her programWe do want to work with Ms[redacted] and help her to effectively utilize her Text Marketing program for her business

Initial Business Response /* (1000, 6, 2014/03/14) */
We are in receipt of the recent complaint filed by *** *** of *** The HandymanMr*** is stating he had never approved advertisement with HomePages, and is requesting to have all charges waived from the account
We
take great pride in providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerWe have reviewed the communication timeline between *** The Handyman and our officeI have included the communication timeline below
June 27, - Mr*** signed a contract for a Half Page ad, and additional listings to be placed in the Hudson, OH HomePages Directory totaling $(attached)
July 9, - An ad was built and a proof was sent to the mailing address provided at the time of signing
September 11, - The Hudson, OH HomePages Directory was printed and distributed via the US Postal Service to every resident, business, and box holder in Hudson, OH
September 28, - An invoice was generated and sent to the mailing address we have on file
October 31, - A statement was generated and sent to the mailing address we have on file
November 8, - A member of our Accounting Team left a message to contact Mr*** via telephone using the phone number provided at the time of signing
November 30, - A statement was generated and sent to the mailing address we have on file
December 31, - A statement was generated and sent to the mailing address we have on file
January 31, - A statement was generated and sent to the mailing address we have on file
February 28, - A statement was generated and sent to the mailing address we have on file
March 18, - A member of our Accounting Team made an attempt to contact Mr*** via email, in an attempt to set up payment arrangements
March 29, - A statement was generated and sent to the mailing address we have on file
April 29, - A member of our Accounting Team left a message to contact Mr*** using the phone number we have on file
April 30, - Mr*** contacted our Accounting Department via emailIn Mr***'s email, he stated that he never approved an ad to be placed, and also stated he did not physically sign anythingHe did confirm that he received the proof we sent himHe also stated he was told he was signing a contract just to receive a proof of his adThis was the first contact our office had with Mr*** since he signed his contract in June
April 30, - A member of our Customer Care Team replied via email to Mr***They made Mr*** aware of the verbiage on the proof he received, stating it says no response is necessary if we are to print the ad as isOur Customer Care Team Member also sent a copy of the contract Mr*** signed, to allow him to see the Terms and Conditions showing that he signed a non-cancelable contractOur Customer Care Team Member then asked for any documentation supporting Mr***'s claim that he was signing just to receive a proof, and let Mr*** know to contact us with any more questions
April 30, - A statement was generated and sent to the mailing address we have on file
May 31, - A statement was generated and sent to the mailing address we have on file
June 28, - A statement was generated and sent to the mailing address we have on file
July 31, - A statement was generated and sent to the mailing address we have on file
August 30, - A statement was generated and sent to the mailing address we have on file
September 30, - A statement was generated and sent to the mailing address we have on file
October 31, - A statement was generated and sent to the mailing address we have on file
November 29, - A statement was generated and sent to the mailing address we have on file
December 31, - A statement was generated and sent to the mailing address we have on file
January 31, - A statement was generated and sent to the mailing address we have on file
February 12, - *** The Handyman was outsourced to a 3rd party Collection Agency, in an attempt to collect his past due balance
When a contract arrives at our corporate office, the entire HomePages team works *** behalf of our advertisers to produce publications that are timely, accurate, and produce excellent resultsWe immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all informationWe employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proofIn addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishingWe then paginate, print, and finally distribute their ad in their community
Mr*** signed his contract in June Despite several attempts to contact Mr*** regarding his account, including proofs sent, statements, and also phone calls, we were unable to receive a response from Mr*** until April 2013, a full months after the Hudson, OH HomePages Directory was distributedDuring our communication with Mr*** in April 2013, he stated he did not physically sign anythingIn Mr***'s complaint, he stated he did sign the agreementHe also confirmed via email that he did in fact receive the proof of his ad that we sent him, but there was no response until April
*** The Handyman received the full 12-month value of advertisement that we have created, printed, published, and distributed based on their signed contract to advertise with usIn an effort to move forward with Mr***, HomePages is willing to waive all late fees and interest on Mr***'s account totaling $175.00, leaving a due balance of $670.00, and cease 3rd party Collection Agency efforts on his account
Final Consumer Response /* (2000, 8, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did not receive all of these listed statements and phone calls due to a change of address and phone numberEven though I feel like I was deceived in this situation I did sign something where I thought I was only consenting for a quote of the adI was under the impression that I had to call to approve the ad to be published after reviewing the proof not that it would automatically be published without a phone callI am willing to settle with paying the $as payment in full and cease 3rd party collection agency efforts to collect

Initial Business Response /* (1000, 5, 2014/03/10) */
We are in receipt of the recent complaint filed by *** of La Fondita Mexican GrillIn the complaint, Mr*** is requesting to have all charges dropped from his accountWe take every complaint very seriously in an
attempt to resolve all customer complaints in a prompt and satisfactory manner
In speaking with Mr***, he was adamant that he was not responsible for the charges for his advertisement, and ultimately in reviewing Mr***'s account we have determined the only fair and equitable course of action to move forward with a positive relationship is to waive all fees and debt applied to the accountAs such, we have adjusted the balance on Mr***'s account to $Mr*** will still receive the full 12-month value of advertisement that we have printed, published, and distributed to every resident, business, and box holder in Ottawa, IL
Final Consumer Response /* (2000, 7, 2014/03/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much for zeroing out that accountShould this incident happen again,it will then be referred to the State Attorney General's Office for reviewThanks for your attention!

Initial Business Response /* (1000, 5, 2014/04/11) */
We are in receipt of the recent complaint filed by Mr*** of Granite ReworksIn the complaint, Mr*** states that he understood his advertising contract total to be $18.90, not $1,Mr*** also states that
he would like to work with us to settle his accountAs the Customer Care Manager at HomePages Directories, I take every customer complaint seriously and attempt to resolve all customer complaints in a prompt and satisfactory manner
We take special pride in providing our customers with excellent service, and working closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerOur contracts are binding and non-cancelable because we immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all informationWe employ a full team of professional ad designers to craft the customer's ad and ensure they receive a proofIn addition, we utilize our ad changes staff to make necessary changes for the customer to ensure the ad is perfect before it publishes, and then paginate, print, and finally distribute their ad in their community
In reviewing Mr***'s account, he did sign a contract for a Special Color Placement on the full back inside cover in the Fox Lake/ Ingleside, IL HomePages on May 14, for a total purchase price of $1,To date, Mr*** has made small monthly payment toward his advertising account totaling $On April 1, Mr*** offered to settle his account for a final payment of $1,This would total $1,in paymentsIn an effort to move forward toward a middle ground, I am willing to accept Mr***'s offer to settle his accountIf he will remit payment for $1,for a total of $1,160.00, I am willing to remove any remaining balance
Initial Consumer Rebuttal /* (2000, 7, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/03) */
We are in receipt of the recent complaint filed by Ms.*** of Harford Vision CenterIn the complaint, Ms.*** is requesting to have all charges waived from the account, or split in half
We take great pride in
providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable mannerWe have reviewed the communication timeline between Hartford Vision Center and our officeI have included the communication timeline below
February 11, - Ms.*** signed a contract for an In-Column Logo to be placed in the Hartford, WI HomePages Directory totaling $(attached)
February 12, - Ms.*** contacted our office via telephone and spoke to a member of our Customer Care TeamMs.*** stated she was not an authorized signer, and also stated she did not know they did any type of advertisement with our company the previous yearOur Customer Care Team Member explained to Ms.*** that Harford Vision Center did the same form of advertisement the previous year, and Ms.*** was the signer on that contract as wellMs.*** requested to cancel her contract, to which our Customer Care Team Member explained that our contracts are non cancelable, but would reach out to the representative she signed a contract with for more detailsThe call was then ended
February 13, - A member of our Customer Care Team spoke with the representative that Ms.*** signed her contract withOur representative stated that at the time of the original signing, Ms.*** was ok with advertising, and had set up a time for our representative to pick up a check to cover part of the costThey also confirmed that Ms.*** was the signer the previous year as wellThe call between the representative and our office was then ended
February 14, - A member of our Customer Care Team contacted Ms.*** via telephone to discuss her accountMs.*** again said she was not authorized to sign the contractShe also stated that she did tell the representative to come back to pick up a check, but did not realize they had received an additional ad at no cost the previous yearAgain, Ms.*** was told the contract she had signed was non cancelableThe call was then ended
February 27, - An ad was built and a proof was sent to the mailing address provided at the time of signing
March 19, - Ms.*** contacted our office via telephone and spoke to a member of our Customer Care TeamMs.*** stated she wanted to cancel, to which she was told again that the contract she signed was non cancelableMs.*** then asked if we could work out some type of deal, to which our Customer Care Team Member offered to set Ms.*** up on a 3-month Payment Plan to begin on 4-5-in the amount of $98.34/monthlyMs.*** was ok with this, but then stated before the call was ended that she would be contacting the Revdex.com and also her local*** She still confirmed that she wanted to be set up on the Payment PlanThe call was then ended
March 31, - The Hartford, WI HomePages Directory was printed and distributed via the US Postal Service to every resident, business, and box holder in Hartford, WI
When a contract arrives at our corporate office, the entire HomePages team works hard on behalf of our advertisers to produce publications that are timely, accurate, and produce excellent resultsWe immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all informationWe employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proofIn addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishingWe then paginate, print, and finally distribute their ad in their community
Ms.*** and Harford Vision Center will receive the full, 12-month value of advertisement that we have created, printed, and distributed as part of their signed contract to advertise with usMs.*** was the authorized signer the previous year, signing off on a contract in February as well, for which the ad was published and full payment was receivedMs.*** has given her approval to be set up on a 3-month Payment Plan beginning 4-5-in the amount of $98.34/monthly
In her complaint, Ms.*** stated that she has received an invoice asking for payment in fullIn the most recent conversation Ms.*** had with our Customer Care Department, there was an agreement to be set up on a Payment PlanWe are still willing to allow a 3-month Payment Plan, and are willing to push the start date to 5-5-14, and in the amount of $98.34/monthly
Initial Consumer Rebuttal /* (3000, 7, 2014/04/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It did happen as they said however they left out the part that we did not pay for the ad in because they were told we did not want to advertise at that time.They keep giving us misinformationI informed Hartford*** They knew of the sales repand agree that found him to be pushy and over selling.I just want the matter done My company will pay for the ad Please inform them never to come to any of our offices againI just want other companies to know there is complaints against themThey did not receive payment in per our bookkeeper's recordsSo their response is not correctBut if that is they way they want to conduct business with a lie, then I feel other companys should know

This company is a joke!! A month before Christmas one of their Sales Reps came into my work facility, so I have her sit down at my desk and have her go over the sales pitch about their advertisement in our local phone book yellow pagesSo, we kind of go over a rough sketch of an idea for a spot on a page and then I ask her about the pricesShe tells me price for a 1/page, 1/page and a full page AdWhich they started from around $600-1,I believeSo, keep in mind this is a month before Christmas and I have kiddos at home and wife who is a stay at home momI told the sale repthat I would have to talk it over with my wife and for her to stop back in or call me and I would let her know my decisionShe told me "why don't we do this, let me make up a "rough draft" of what your Ad would like in the yellow pages and I'll bring it back in for you to look at and it may help make your decision, but you have to sign this tentative contract for me to do this." So, I thought there was no harm in that for a FREE rough draftHere's the best part, I haven't seen her since and I got an Invoice bill for $from American Marketing & Publishing, LLC and I called their Accounting Director Melanie and she tells me there is nothing they can do, that I have to pay the bill because I signed a contractNow I have a collection company of *** & *** calling me about every other day wanting payment so we don't have to go to litigationTop it off now they are asking for $850!! This is Ridiculous!!! I have never felt so taken advantage of and really have no idea what to do other than pay these Thieves!!

These people are nothing but sleazeballsIn all aspects from the sales person who got me to sign a contract that I believed to be a promotion and the bill shows for the full amountI proceed to contact them I got no where with themSo all are aware don't ever use this company I am a small business who would have never done what they said I wantedTo top it I got a ZERO increase in revenue from there adThere is so much more I could say to how poor I was treated and tricked into all this but it would take me all day to put a dent in the situation that have caused for me!All beware just don't even talk to these people is my advise

Initial Business Response /* (1000, 5, 2014/02/28) */
We are in receipt of the recent complaint filed by[redacted] of Creative Life Memories. Mr. [redacted] is requesting to have all charges cleared, and his contract be canceled. We take every complaint very seriously in an attempt to...

resolve all customer complaints in a prompt and satisfactory manner.
We take great pride in providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner. We have reviewed the communication timeline between Creative Life Memories and our office. I have included the communication timeline below.
February 5, 2014 - Mr. [redacted] signed a contract for 1/8th page ad, and two additional listings to be placed in the Goshen, IN HomePages Directory totaling $465.00. (Attached).
February 12, 2014 - Mr. [redacted] contacted our office via telephone and spoke to a member of our Customer Care Team.[redacted] stated he was told he could cancel his contract at any time. Our Customer Care Team member informed Mr. [redacted] that our contracts are non cancelable, to which Mr. [redacted] stated he would not pay. Our Customer Care Team Member then offered to set Mr. [redacted] up on a payment plan to begin after the publication goes to print. Mr. [redacted] would return a call to our office if he wanted to move forward with the payment plan. They then ended the call.
February 13, 2014 - Mr. [redacted] contacted our office via telephone and spoke to a member of our Customer Care Team. Mr. [redacted] stated he spoke with others, and does not want to advertise with us. Our Customer Care Team member again told Mr. [redacted] that he signed a non-cancelable contract, and that we would be sending him a proof of his ad. Mr. [redacted] stated he would not pay for his advertisement. The call was then ended.
February 14, 2014 - An ad was built and a proof was sent to the mailing address Mr. [redacted] provided at the time of signing his contract.
February 19, 2014 - Mr. [redacted] contacted our office via telephone and spoke to a member of our Customer Care Team. Mr. [redacted] stated he wanted to cancel his contract, to which he was told our contracts are non cancelable. Mr. [redacted] then hung up the phone on our Customer Care Team Member.
Our contracts are binding and almost always non-cancelable because we immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all information. We employ a full team of professional ad designers to craft the customer's ad and ensure they receive a proof. In addition, we utilize our ad changes staff to make necessary changes for the customer to ensure the ad is perfect before it publishes, and then paginate, print, and finally distribute their ad in their community.
In Section 1 of the Terms and Conditions of our contract, as well as the front of our contracts in capital letters, it states that it is a Non-Cancelable Contract, the Advertiser agrees to pay the full fee, and they are agreeing that they have reviewed all terms on the contract. Creative Life Memories will still be a recipient of the full 12-month value of advertisement that we will create, print, publish, and distribute based on the contract they have signed with us.
We do believe Mr. [redacted] is responsible for the balance on his account, based on his signed contract to advertise with us. In an effort to reach a middle ground, I am willing to set Mr. [redacted] up on a 3-month payment plan to begin on April 5, 2014 in the amount of $155 per month.
Initial Consumer Rebuttal /* (3000, 7, 2014/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again. Even though I signed the contract, the sales person told me that I could cancel at any moment. The sales person was misleading. Ms Bontrager told me very specifically that I could refuse the contract if I change my mind before it goes to print, which I did. When I call this company they were not helpful, but rather rude and all they game me was a one phrase answer to any of my complains, "you signed the contract." They were not willing to hear my complains about their sales person. They were not willing to do anything, but ask for the full amount.
Every time I called all they wanted to do is ask for their money. They gave me no other choice. This is why I am coming to you. I feel that they are misleading the public/merchants and suckered us into signing on false pretense. You are the only way we, small business, can get some justice from these predators.
Please, help me.
Final Business Response /* (4000, 17, 2014/04/17) */
We are in receipt of the recent response filed by Mr. [redacted] of Creative Life Memories. I can attest that all of the statements made in our previous response are 100% accurate and true based on our records.
In his most recent response, Mr. [redacted] is still stating that he should not have to pay for the services that he contracted for on February 5, 2014. We did go to work immediately on his behalf to create an ad that would benefit his business, and Mr. [redacted] will receive the full value of 12 months of advertising in the Goshen, IN HomePages.
In our previous response, we had made an effort to reach a middle ground by offering to waive 25% of Mr. [redacted]'s balance, resulting in a total balance of $348.75. We would also be willing to split that balance into a 3-month payment plan in the amount of $116.25/ monthly with no interest or finance charges. We would still like to work with Mr. [redacted] in order to reach a middle ground.
Final Consumer Response /* (4200, 11, 2014/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
AS I have stated before they do not acknowledge any predatory action by their sales representative. They do not acknowledge that she lied. They do not acknowledge that I was miss led. They know that their sales representative is misleading customers. They know I was suckered into signing a contract, by lies. I should not be force to a contract when a sales person mislead me into signing it. She lied. They lied and continue to lie. Therefore, I should not be force to pay.

As a business owner, I have never felt so disgusted and taken advantage of by a solicitor. At the beginning of last year a sales rep for Home pages directories stopped in to try to solicit our business and have me purchase a business card ad. Because I generally leave the advertising up to my wife, I told this sales rep that I was interested but not sure at the time, and that I would talk it over with my wife prior to committing to purchasing. The sales rep then told me that was completely fine, and that she would get back in touch with my wife, but asked me to sign a contract, stating that with my signature they would be able to come up with a rough draft to go over. Several days later my wife received a call from the home pages rep and after much thought decided against placing an ad in home pages. My wife asked the rep if there was anything we needed to do to insure that we would not be charged. The sales rep assured that the contract would be null and void, and we thought that the matter was over and done with. Come to find out they went through with with placing the order anyways. We received a bill for $410 several months later and have been fighting it ever since. Now we are getting letters from, [redacted] Ltd, lawyers who are threatening us that we will be taken to court if we don't pay the now $570. Also, if we do get taken to court we will be fined $1500.
We are a small family business, open for just 2 years when this mess started. Home pages Directories is a horrible business, and employs people who obviously have no morals. This company preys on small businesses and is completely corrupt. Especially when a quick review search shows the same situation to so many other people. It's pitiful!

Initial Business Response /* (1000, 5, 2014/04/07) */
We are in receipt of the recent complaint filed by [redacted] of Curbs Appeal. In the complaint, Mr. [redacted] is requesting to not print, or be billed for the advertisement he has signed a contract for.
We take great pride in...

providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner. We have reviewed the communication timeline between Curbs Appeal and our office. I have included the communication timeline below.
March 26, 2014 - Mr. [redacted] signed a contract for a Full Page Ad to be placed in the Valparaiso, IN HomePages Directory totaling $990.00 (attached).
March 26, 2014 - Mr. [redacted] contacted our office via telephone and spoke to a member of our Customer Care Team. Mr. [redacted] said an employee who was not authorized, signed the contract, and was terminated the same day of signing. Our Customer Care Team Member stated they would speak with the Manager of Customer Care, and return a call to Mr. [redacted].
March 26, 2014 - A member of our Customer Care team attempted to contact Mr. [redacted] via telephone. The person who answered the phone identified himself as[redacted] and stated that our Customer Care Team member had spoke with him earlier that day, not Mr. [redacted].[redacted] claimed that Mr. [redacted] was the employee that was terminated for signing the contract. He then claimed that he had bought the business from Mr. [redacted], who was the previous owner.[redacted] also confirmed that Mr. [redacted] signed the agreement at[redacted]'s residence, and they were both present at the time of signing.
Our Customer Care Team Member attempted to reconfirm that[redacted] was present at the time of signing, to which he changed his version and said he was not present, but Mr. [redacted] was at his house. Our Customer Care Team Member then asked for a Bill of Sale, in order to waive the balance on the account and cancel the contract. [redacted] stated he did not need to provide this documentation and ended the call with our Customer Care Team Member.
March 26, 2014 -[redacted] contacted our office via telephone and spoke to the manager of our Customer Care Team, just minutes after his previous conversation.[redacted] stated that his attorney advised him to send a Bill of Sale, in an effort to have the current contract canceled.[redacted] said he would send this to our Customer Care Team Manager.
April 1, 2014 - Our Customer Care Manager called and left a message to follow up that he has not received the fax of the Bill of Sale for the business.
April 7, 2014 - As of today's response, we still have not received a Bill of Sale.
When a contract arrives at our corporate office, the entire HomePages team works hard on behalf of our advertisers to produce publications that are timely, accurate, and produce excellent results. We immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all information. We employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proof. In addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishing. We then paginate, print, and finally distribute their ad in their community.
Mr. [redacted], who is claiming he did not know he signed a non-cancelable contract, but rather an agreement to confirm his address. The individual we have been speaking with over the phone is named[redacted], and is claiming to have terminated Mr. [redacted] from the company.[redacted] has since claimed that he bought the business from Mr. [redacted], and the agreement was signed on his property.
In an effort to reach a resolution, we offered to cancel the contract for Curbs Appeal if a Bill of Sale was presented with effective dates.[redacted] agreed to this, and stated he would be sending the Bill of Sale as soon as possible. We are still willing to honor this solution, and cancel the contract for Curbs Appeal as soon as a Bill of Sale is received.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I noticed a pattern of complaints here, in which a number of people were duped into believing it was not a binding contract they were signing, and were upset enough to file complaints. Yet somehow American Marketing and Publishing retains an A+ rating? I am now asking myself how this company is even licensed to do business, and perhaps my complaint was better suited for the Attorney Generals office, which provide very strict regulations against this sort of business/sales practice. HomePages Directory representatives seem to have developed patterns of misrepresenting documents and other illegal sales tactics to get a signature on a contract which has an entire back page of fine print containing unconscionable terms and obligations that no one in their right mind would agree to. I guess the psychology behind it is that rather than go into mediation or debt collection people will just pay.
Well since a worthless $1000 advertisement in a book nobody will ever see has buried my small local home-based business before it actually started, I wish them luck. Cost of a worthless ad? $1000. Cost to close my doors? $0. hmmmmm
Final Business Response /* (4000, 13, 2014/05/05) */
We are in receipt of the recent response filed by Mr. [redacted] of Curbs Appeal. I can attest that all of the statements made in our previous response are 100% accurate and true based on our records.
In his response, Mr. [redacted] indicates that he does not need to show documented proof to us. If Mr. [redacted] does not wish to work with us to provide the proper information in order to cancel his contract, then I cannot assist Mr. [redacted] with his original desired resolution to cancel his contract. Based on the conversations that were outlined in our original response, Mr. [redacted] and the man that identified himself as[redacted] are both involved in Curbs Appeal. [redacted] confirmed that he would send a copy of the bill of sale in order to cancel the contract for Curbs Appeal, but as of today, May 2, 2014, we still have not received the Bill of Sale in order to cancel the contract.
Final Consumer Response /* (4200, 11, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have reviewed the response given by HomePages directories and find it incomplete and not at all acceptable as a resolution. HomePages Directories / American Marketing and Publishing forgot to address the fact that they've been accused of illegal sales and business practices on numerous occasions. Consistent complaints of using trickery and false statements to obtain signatures have surfaced on this site and others. There are several laws protecting people from these types of business practices, so I needn't argue with HomePages Directories or show documented proof to any representative therein- I'll prove my case to the attorney general and a proper judge. Don't be a victim, sometimes fighting for what's right can be very rewarding.

Initial Business Response /* (1000, 5, 2014/04/11) */
We are in receipt of the recent complaint filed by Ms[redacted] of Follow Your Nose. In the complaint Ms.[redacted] is requesting a refund of $275.00 for services not rendered. As the Assistant Manager of Customer Care at HomePages...

Directories, I take every customer complaint seriously and attempt to resolve all complaints in a prompt and satisfactory manner.
We take special pride in providing our customers with excellent service, and work closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner. In this case, we have reviewed the communication between Follow Your Nose and our office. I have included the communication timeline below.
- October 25, 2013 - Ms.[redacted] signed a contract for Text Marketing totaling $995.00. Ms.[redacted] also signed a quarterly automatic payment plan with an initial deposit of $275 to be applied on 11/1/13 and three subsequent payments of $240.00 to be charged to her account on 1/25/14, 4/25/14, and 7/25/14.
- October 29, 2013 - One of our Text Marketing team members spoke to Ms.[redacted] to set up her account. Ms.[redacted] told our Text Marketing team member that she had a deadline to meet and asked to call back.
- October 30, 2013 - Ms.[redacted]' initial payment of $275 was applied to her account balance.
- October 31, 2013 - One of our Text Marketing team members spoke to Ms.[redacted] to set up her account. Ms.[redacted] told our Text Marketing team member that she was having register issues and she was trying to do payroll. She asked our Text Marketing team member to call back.
- November 4, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] about setting up her program. She left a message for Ms.[redacted] to call back.
- November 8, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] about setting up her program. She left a message for Ms.[redacted] to call back.
- November 14, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] about setting up her program. She left a message for Ms.[redacted] to call back.
- November 15, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] about setting up her program. She left a message for Ms.[redacted] to call back.
- November 19, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] about setting up her program. She left a message for Ms.[redacted] to call back.
- November 21, 2013 - One of our Text Marketing team members sent an email to Ms.[redacted], asking for a good time to contact her to set up her program.
- November 22, 2013 - Ms.[redacted] called and spoke to one of our Text Marketing team members. Ms.[redacted] said that she would call our Text Marketing team member when she was ready to set up her program. Ms.[redacted] told our Text Marketing team member not to call anymore.
- December 11, 2013 - One of our outside sales representatives contacted our Text Marketing team member after speaking to Ms.[redacted]. She directed our Text Marketing team member to call and speak to a woman named [redacted] about getting their program set up. Our Text Marketing team member called to speak to [redacted], but she was not in.
- December 11, 2013 - - One of our Text Marketing team members called to speak to [redacted] about setting up their program. She left a message for [redacted] to call back.
- December 30, 2013 - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- January 8, 2014 - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back and followed up by sending an email to Ms.[redacted].
- January 13, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back and followed up by sending an email to Ms.[redacted].
- January 16, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back and followed up by sending an email to Ms.[redacted].
- January 20, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back and followed up by sending an email to Ms.[redacted].
- January 27, 2014 - A payment of $240.00 was applied to Ms.[redacted]' account per the automatic payment plan that was signed at the time of contract.
- January 29, 2014 - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- February 20, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- February 24, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- February 28, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- March 3, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- March 11, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
- March 24, 2014 - - One of our Text Marketing team members called to speak to Ms.[redacted] or [redacted]. She left a message to call back.
Our contracts are binding and almost always non-cancelable because we immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all information. We employ a full team of professional ad designers to craft the customer's complimentary marketing materials and ensure they receive a proof. In addition we employ a full staff of Text Marketing Specialists that are on staff to help customers with their Text Marketing programs and answer any questions they may have hosting the program also includes managing a customer's online platform, list, and keyword.
Ms.[redacted] did sign a twelve-month contract and an automatic payment agreement on October 25, 2013. Our Text Marketing specialist has attempted to contact Ms.[redacted] on many occasions to assist her with utilizing the program. We do want to work with Ms.[redacted] and we would be happy to have her Text Marketing specialist reach out to her to continue to coach her how to better utilize her Text Marketing Program.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Calling me to set up something I do not want and have not used is not helpful. I want a refund for the amount already paid. If I have to make this a legal matter, I will. They use deceptive tactics to get billing information not from me, but from staff members and I did not sign a contract. They don't even have my legal name listed which I use for all business purposes including check writing and contracts. They list messages were left with people who do not work here. I will contact the Illinois Attorney General's office if they do not issue a refund immediately.
Final Business Response /* (4000, 9, 2014/04/24) */
We are in receipt of the recent response filed by Ms.[redacted] of Follow Your Nose. I can attest that all of the statements made in our previous response are 100% accurate and true based on our records. In her response, Ms.[redacted] states that she does not want her Text Marketing program, she did not sign for the program, and would like all monies refunded to her. Ms.[redacted] further states that her staff members provided the information/ authorization for both the payment plan and the contract.
In our previous response, we provided a timeline of communication and supporting documentation of the contract, automatic payment form, and a check that were signed by Ms.[redacted]. If Ms.[redacted]' staff members did in fact provide the information/ authorization for the contract, payment form, and the voided check that was remitted to HomePages, then Ms.[redacted] should address this concern with her staff members.
In the timeline we provided, there are several instances of Ms.[redacted]' Text Marketing Specialist speaking to her about the program and set up. In each instance Ms.[redacted] directed her Text Specialist to call back another time for various reasons. Ms.[redacted]' Text Marketing specialist has provided every opportunity to Ms.[redacted] to work closely with us on her program. We do want to work with Ms.[redacted] and help her to effectively utilize her Text Marketing program for her business.

Initial Business Response /* (1000, 5, 2014/03/20) */
We are in receipt of the recent complaint filed by [redacted] of[redacted], Inc. In the complaint,[redacted] is stating she is paid in full and does not want to receive any more bills. We take every complaint very seriously in...

an attempt to resolve all customer complaints in a prompt and satisfactory manner.
We take great pride in providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner. We have reviewed the timeline between[redacted], Inc. and our office. I have included the communication timeline below.
- October 8, 2013 -[redacted] signed a contract for 2 In-Column logos to be placed in the Papillion, NE and Gretna, NE HomePages Directories totaling $590.00 (attached).
- November 4, 2013 - An ad was built and a proof was sent to the mailing address provided at the time of signing.
- November 14, 2013 -[redacted] contacted our office via email, stating she would like to cancel her contract she had signed.
- November 18, 2013 -[redacted] spoke with a member of our Customer Care Team, at which time we reviewed the Terms and Conditions of our contracts, and[redacted] decided we would continue with her advertisement. She was transferred to our Adchanges Design Team to make corrections to her ad.
- November 19, 2013 - The ad was re-built, including her requested changes, and a proof was emailed to the email address provided at the time of signing.
- December 23, 2013 - The Papillion, NE HomePages Directory was printed and distributed by the US Post Office to every resident, business, and box holder in Papillion, NE.
- December 31, 2014 - An invoice was generated and sent to the mailing address we have on file.
- January 6, 2014 -[redacted] spoke to a member of our Customer Care Team.[redacted] stated she again wanted to cancel her contract with HomePages. Our Customer Care Team Member discussed the timeline with[redacted], showing she had even made changes to the ad in November 2013. [redacted] stated she had to take another call, and the phone call was ended.
- January 21, 2014 - A payment was received in the amount of $295.00. This payment paid[redacted]'s Papillion, NE HomePages Ad in full, leaving a remaining balance of $295.00 for Gretna, NE. (Check #2443).
- February 24, 2014 - The Gretna, NE HomePages Directory was printed and distributed by the US Post Office to every resident, business, and box holder in Gretna, NE.
- February 28, 2014 - An invoice was generated and sent to the mailing address we have on file.
When a contract arrives at our corporate office, the entire HomePages team works hard on behalf of our advertisers to produce publications that are timely, accurate, and produce excellent results. We immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all information. We employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proof. In addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishing. We then paginate, print, and finally distribute their ad in their community.
Ms. Jackson signed a contract to run advertisement in the Papillion, NE HomePages Directory, as well as the Gretna, NE HomePages Directory totaling $590.00. We have received payment for $295.00, check #2443. This payment paid[redacted]'s Papillion, NE Directory in full, leaving a balance of $295.00 for Gretna, NE. After reviewing our records for[redacted], Inc., we do believe that our records are accurate, and[redacted] still has a balance of $295.00 on her account.

Initial Business Response /* (1000, 5, 2014/07/24) */
We are in receipt of the recent complaint filed by[redacted] of Walnut Ridge Grounds Care, LLC. Mr. and Mrs. [redacted] are requesting to have the advertising charges of $349.74 dropped for the Menomonie, WI HomePages directory...

because they did not request or want to be in this directory.
We take great pride in providing all of our customers with great service, and also work closely with them to ensure that any issues regarding their advertising are resolved in an amicable manner. We have reviewed the communication timeline between Walnut Ridge Grounds Care, LLC and our office. I have included the communication timeline below.
- April 1, 2013 - Mr. [redacted] signed a contract for two eighth page ads to be placed in the Baldwin, WI and the Menomonie, WI HomePages directories totaling $700.00.
- April 17, 2013 - The advertisements for Mr. [redacted]'s order were built and a proof was sent for the Baldwin and Menomonie, WI directories via first class mail to the mailing address Mr. [redacted] provided on his original contract.
- May 9, 2013 - Our Accounting department processed a payment in the amount of $100.00 and applied it to Mr. [redacted]'s account. $50.00 was applied toward each outstanding balance for both directories.
- May 17, 2013 - The Baldwin, WI HomePages was printed and distributed to every residence, business, and PO Box holder via the U.S. Post Office.
- June 1, 2013 - A statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- June 28, 2013 - A member of our accounting team called and left a message for Mr. [redacted] regarding the open balance on his account.
- July 1, 2013 - A statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- July 9, 2103 - A member of our accounting team spoke to Mrs. [redacted]. She requested that the $50.00 payment that was applied to the Menomonie, WI HomePages directory be moved to the Baldwin, WI HomePages directory. Our accounting team member offered to set up a three-month payment plan for the Baldwin, WI directory. Mrs. [redacted] said that she would speak to her husband and call back.
- July 9, 2103 - One $50.00 payment was transferred from the Menomonie, WI HomePages directory to the Baldwin, WI HomePages directory.
- July 29, 2013 - A member of our accounting team set up a three-month payment plan for the Baldwin, WI HomePages directory.
- August 5, 2013 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- September 5, 2013 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- October 5, 2013 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- November 5, 2013 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- November 25, 2013 - A member of our Customer Care team spoke to Mr. and Mrs. [redacted]. They requested cancellation of the Menomonie, WI HomePages directory. Our Customer Care team member explained that our contracts are non-cancellable per the contract terms and conditions. Mr. [redacted] told our Customer Care team member that he would contact his sales representative and ended the call.
- December 5, 2013 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- January 5, 2014 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- February 5, 2014 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- February 13, 2014 - A proof was sent for the Menomonie, Wi HomePages directory via first class mail and also via email to the addresses Mr. [redacted] provided on his original contract.
- March 5, 2014 - A payment plan statement was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- March 31, 2014 - The Menomonie, WI HomePages was printed and distributed to every residence, business, and PO Box holder via the U.S. Post Office.
- April 1, 2014 - A statement for the Menomonie, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- April 5, 2014 - A payment plan statement for the Baldwin, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- May 1, 2014 - A statement for the Menomonie, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- May 5, 2014 - A payment plan statement for the Baldwin, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- May 9, 2014 - - A member of our accounting team called and left a message for Mr. [redacted] regarding the open balance on his account.
- June 1, 2014 - A statement for the Menomonie, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- June 5, 2014 - A payment plan statement for the Baldwin, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- July 1, 2014 - A statement for the Menomonie, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- July 5, 2014 - A payment plan statement for the Baldwin, WI HomePages directory was generated and sent to Mr. [redacted] to the mailing address he provided on his original contract.
- July 10, 2014 - A member of our accounting team called and left a message for Mr. [redacted] regarding the open balance on his account.
- July 14, 2014 - A member of our accounting team called and left a message for Mr. [redacted] regarding the open balance on his account.
When a contract arrives at our corporate office, the entire HomePages team works hard on behalf of our advertisers to produce publications that are timely, accurate, and produce excellent results. We immediately go to work on behalf of the advertiser by dual-entering their contract for accuracy and verifying all information. We employ a full team of professional ad designers to craft the customer's ad and ensure they receive a timely proof. In addition, we utilize our ad changes staff to make necessary changes for the customer in a timely fashion, to also ensure that the ad is perfect before publishing. We then paginate, print, and finally distribute their ad in their chosen communities.
On April 1, 2013, Mr. [redacted] signed a contract to run advertisements in both the Baldwin and Menomonie, WI HomePages directories totaling $700.00. HomePages directories has used signed contracts for all of our advertising agreements for over sixteen years. We use contracts to clearly record which directories the customer would like to publish in, which ad placement and ad size are being ordered, and the corresponding pricing for each item, as well as the contract total. All of the information contained within the contract that Mr. [redacted] signed on April 1, 2013 is clearly marked and signed as agreed. We have fulfilled their contractual agreement and do expect payment of the remaining balance of $639.74.